Issues with the Jansunwai Portal in Uttar Pradesh have been a significant concern for both citizens and officials. Many users have reported technical glitches that hinder access to the platform, leading to frustration when trying to file grievances. Additionally, response times are frequently delayed, resulting in a backlog of unresolved issues. The lack of proper technical support exacerbates the situation, leaving many users feeling abandoned. Furthermore, the portal’s user interface is not always intuitive, making it difficult for non-tech-savvy individuals to navigate effectively. These challenges undermine the platform’s purpose, which is to provide transparent governance and prompt redress for public issues.
Key takeaways from the blog post
The case of Yogi M. P. Singh highlights several failures in Uttar Pradesh’s administrative and digital governance systems. Below, I summarize the key takeaways from the analysis.
1. The “Transfer” Trap
Officials evade accountability by transferring files again and again. First, the Chief Minister’s Office moved the grievance to the Home Department. Then, officials passed it between multiple Public Information Officers (PIOs). As a result, the process traps the citizen in a bureaucratic loop. It delays action and avoids the core issue.
2. Misclassification of Grievances
Next, the case shows deliberate misrouting of complaints. Although this is a revenue and land record issue involving an SDM and a Lekhpal, officials redirected it to the Police/Home Department. Consequently, the authority that can solve the problem never owns it. Instead, the file circulates as an “issue” without resolution.
3. Disregard for Judicial Authority
The case also shows a breakdown in the power hierarchy. The Additional Sub Divisional Magistrate issued a court order. Yet a local Lekhpal has stalled implementation for more than six months. In practice, administrative apathy now overrides judicial mandates.
4. Lack of Quality Control in the CMO
The Chief Minister’s Office monitors the Jansunwai portal. Even so, staff reportedly accepted the following without adequate checks:
- Inconsistent Reports: Findings that did not match the facts of the case.
- Illegible Documentation: PDF uploads that were unreadable, effectively hiding the details of the “resolution” from the applicant.
5. Violation of the “Right to Reason”
Finally, the portal undermines the “Right to Reason.” Under natural justice and the RTI Act, citizens have a right to know the logic behind administrative decisions. Yet officials refuse to explain why they sent a revenue matter to the police. They also refuse to explain why they accepted an incomplete report. This pattern constitutes a “Right to Reason” violation.
In the sections below, I break down systemic issues with Jansunwai Portal in Uttar Pradesh (IGRS). I focus on the case of Yogi M. P. Singh. I also explain the accountability gaps within the administrative machinery.
Issues with Jansunwai Portal in Uttar Pradesh: The Illusion of Redressal and Accountability Gaps
In this post, I examine issues with Jansunwai Portal in Uttar Pradesh through a detailed case study. Specifically, I show how file transfers, misrouting, weak verification, and poor documentation erode grievance redressal. Ultimately, these failures also damage public trust.
The Digital India initiative promised to bridge the gap between citizens and the government. In Uttar Pradesh, officials promote the Jansunwai (IGRS) portal as a weapon against bureaucratic apathy. The Chief Minister’s Office (CMO) also monitors it directly. However, many citizens experience a digital maze instead of fast redressal. As a result, “transferred” tags and inconsistent reports bury genuine grievances. These are core issues with Jansunwai Portal in Uttar Pradesh, and they need urgent reform.
The case of Yogi M. P. Singh (Registration No: DOCMO/R/2025/60448) offers a stark example. It shows how the system can shield officers instead of serving the public.
1. The Core of the Dispute: Judicial Orders vs. Administrative Inertia (Issues with Jansunwai Portal in Uttar Pradesh)
This grievance began with administrative non-compliance. The Additional Sub Divisional Magistrate (ASDM) Sadar, Mirzapur passed a court order. Local revenue officers must execute such orders under standard procedures. In this case, the Lekhpal of Village Panchayat Babura Chhanvey held that responsibility.
Even after six months, officials still have not executed the order. When the applicant raised the matter on the Jansunwai portal, officials did not act on the ground. Instead, they submitted an “arbitrary and inconsistent” report. Therefore, the portal rewards paperwork over compliance. Worse, it allows administrative reports to override judicial directions.
2. The Transfer Merry-Go-Round: Evading Responsibility
The Jansunwai portal often runs on a “Transfer” culture. This pattern frustrates citizens the most. When someone files an RTI or a grievance against a department, officials frequently start a chain of transfers. As a result, the process delays action instead of solving the complaint:
- Initial Filing: The matter concerned the SDM Sadar (Revenue).
- The CMO’s Action: The Chief Minister’s Office transferred the matter to the Home Department.
- Home Department’s Action: The Home Department further transferred it to another Public Information Officer (PIO).
Officials shifted the file from the Revenue Department to the Police (Home Department). Then they moved it between sections (Section 4 to Section 11). Consequently, they diluted accountability at every step. If the matter involves a Lekhpal and an SDM, officials should treat it as a revenue issue. Instead, they treat it as a police matter. Ultimately, this “shunting” tactic wears down the applicant.
3. The “Right to Reason”: A Forgotten Legal Pillar (Issues with Jansunwai Portal in Uttar Pradesh)
The RTI application highlights the Right to Reason as a pillar of accountable administration. When an office transfers a complaint or accepts a subordinate’s report, it must explain why. In other words, the citizen has a right to know the logic behind the decision.
In this case, the District Magistrate sent a report through the Circle Officer (City). The CMO staff accepted it quickly. However, the applicant says the report was illegible and factually incorrect. By accepting reports like this without verification, the CMO acts like a rubber stamp. It stops acting like an effective monitor.
“When the staff of the Chief Minister’s Office accepts an inconsistent report, they are not just closing a ticket; they are endorsing the failure of justice at the grassroots level.”
4. Technical Failures: The Strategy of Illegibility
The Jansunwai portal also suffers from a predictable technical failure. Officials upload illegible documents, and the portal still marks cases as processed. For example, in Singh’s case, the District Magistrate uploaded a PDF with unreadable second and third pages.
When the government uploads a blurred scan as “proof of resolution,” it blocks scrutiny. As a result, the citizen cannot challenge the findings in any meaningful way. This is not a minor technical glitch. Instead, it functions as a systemic barrier to transparency.
5. The Role of the Chief Minister’s Office
The Jansunwai portal ties directly to the CM’s image of “Good Governance.” Therefore, the CMO carries ultimate responsibility for quality control. The portal aims to bypass local corruption and connect citizens to Lucknow. However, when CMO staff do not scrutinize reports from District Magistrates and Circle Officers, the portal flips its purpose. It starts protecting officials instead of delivering redressal.
The questions raised in the RTI are pivotal:
- Who decided this was a police matter?
- Why was it not sent to the SDM Sadar, who is the concerned authority?
- What action was taken against the Lekhpal for 6 months of non-compliance?
6. Conclusion: A Call for Structural Reform (Issues with Jansunwai Portal in Uttar Pradesh)
The Jansunwai portal looks modern on the surface. However, its back-end often relies on old-style tactics. For the portal to be effective, the government must implement these reforms:
- Zero-Tolerance for Misrouting: Strict penalties for officers who transfer files to the wrong departments to buy time.
- Quality Control: A dedicated cell to check the legibility and factual consistency of reports before they are marked as “Resolved.”
- Judicial Synchronicity: A mechanism to ensure that grievances involving court orders are prioritized and monitored until compliance is achieved.
If the government of Uttar Pradesh keeps avoiding specific, verifiable answers, it will damage its own flagship transparency tool. Moreover, citizens will treat the portal as a symbol of administrative failure. Until officials stop file-shunting, fix misrouting, and upload readable “resolution” documents, these issues with Jansunwai Portal in Uttar Pradesh will keep weakening digital grievance redressal.
Frequently Asked Questions (FAQs)
What are the most common issues with Jansunwai Portal in Uttar Pradesh?
This case study shows a recurring pattern. For example, offices transfer grievances repeatedly and misclassify them as police matters. In addition, officials accept inconsistent reports without verification. Finally, they upload unreadable documents as “proof” of disposal.
Why does a grievance get transferred repeatedly instead of being resolved?
Repeated transfers dilute accountability because no single office owns the outcome. If the receiving office lacks jurisdiction, it often forwards the grievance again. As a result, the citizen gets delay instead of action.
What does “Right to Reason” mean in grievance redressal?
“Right to Reason” requires the administration to explain its choices in plain language. For example, officials should explain why they routed a complaint to a department. They should also explain why they accepted a report and what action followed non-compliance.(Issues with Jansunwai Portal in Uttar Pradesh)
What should I keep ready before filing a Jansunwai grievance?
First, write a short timeline of events. Next, keep clear copies of key documents, such as orders, notices, and receipts. Then state the exact relief you want. Clear attachments and correct jurisdiction details reduce misrouting. They also make it harder for offices to close the grievance with vague or unreadable uploads.
Next, I list structured contact details and web links for the concerned public authorities. I base this section on the records you provided and official government directories.
1. Primary Application Details (Issues with Jansunwai Portal in Uttar Pradesh)
- Original RTI Registration: DOCMO/R/2025/60448 (CM Office)
- Transferred RTI Registration: DHOME/R/2025/80166 (Home Department)
- Jansunwai Reference Number: 60000250091069 (Dated: 27 May 2025)
2. Concerned Public Information Officers (PIO) (Issues with Jansunwai Portal in Uttar Pradesh)
| Department | PIO Name | Designation | Contact Number | Email ID |
| Chief Minister Office | Surya Prakash Pandey | Section Officer (Sec-4) | 9454411709 | pandeysp49@gmail.com |
| Home Department | Rajeev Kumar Dubey | Section Officer (P-11) | 9454412088 | shome.p11@up.gov.in |
| Home Department | Sanjay Chaturvedi | Nodal Officer | 9454410972 | sanjay.10972@gov.in |
3. Nodal & Appellate Authorities (Issues with Jansunwai Portal in Uttar Pradesh)
If the PIOs fail to provide information or if the response is unsatisfactory, you may need to contact these officers for a First Appeal:
- Appellate Authority (CMO): Smt. Anjana Tripathi / Smt. Shalini Saxena (Under Secretary to CM).
- Office Address: Room No. 318, 3rd Floor, Lok Bhawan, Lucknow.
- CMO Landline: 0522-2226351 / 0522-2226364.
- General CM Office Email: cmup@nic.in
4. Official Web Links (Issues with Jansunwai Portal in Uttar Pradesh)
| Portal Name | Purpose | URL |
| Jansunwai – Samadhan | To track grievance status/feedback | jansunwai.up.nic.in |
| RTI Online (UP) | To file appeals or track RTI status | rtionline.up.gov.in |
| UP Police RTI List | To find specific Police PIO details | uppolice.gov.in/frmRTIList.aspx |
| CMO Key Contacts | Full directory of CMO officers | upcmo.up.nic.in/key_contacts.htm |
Next Step: The Home Department received your transfer on June 3, 2025. Therefore, the PIO’s 30-day statutory deadline may have passed or may be about to end.
Would you like me to draft a “First Appeal” template for you to submit to the Appellate Authority regarding this case?
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