🚨 Urgent Plea for Justice: Older Citizen Denied Ayushman Bharat Benefits at Ramakrishna Sevashram Hospital
Addressing the Grievance Related to the Ayushman Bharat Scheme: A Critical Examination of the Issues Faced by Patients and Their Families in Accessing Healthcare Benefits. This situation calls attention to accountability and reform within the system to ensure that vulnerable citizens, particularly the older people, receive the medical assistance they are entitled to under the Ayushman Bharat scheme. The ongoing challenges faced by individuals like Vidya Devi highlight the systemic failures that prevent access to essential healthcare services, requiring immediate action from authorities to correct these injustices and uphold the rights of all beneficiaries under the scheme.
Key Takeaways
- Vidya Devi, a 78-year-old patient, struggles to access Ayushman Bharat benefits at Ramakrishna Sevashram Hospital, highlighting critical failures in the system.
- The hospital’s refusal to download biometric data prevents Vidya from receiving entitled medical assistance, raising questions about mismanagement.
- Yogi M. P. Singh, her son, reports severe financial strain due to illegal charges of ₹18,000 for ICU transfer, further stressing the family’s circumstances.
- The hospital is blocklisted for misconduct, yet it continues to mislead patients by operating an Ayushman office, violating the scheme’s principles.
- The article calls for urgent action to ensure Vidya receives proper treatment and the refund of illegal fees while addressing systemic corruption under the scheme.
A Cry for Help from Mirzapur: The Case of Vidya Devi
Addressing Grievance: Ayushman Bharat Grievance Registered: GOVUP/E/2025/0060071 (Uttar Pradesh) & DHLTH/E/2025/0012307 (Health & Family Welfare)
Date of Receipt: 04/06/2025
Complainant: Yogi M. P. Singh (Son of Patient)
This distressing situation involves 78-year-old Vidya Devi. She is currently admitted to the Intensive Care Unit (ICU) of Ramakrishna Sevashram Hospital, Mirzapur. Hospital staff claim they cannot provide her with the essential benefits of the Ayushman Bharat scheme (AB PM-JAY).
The Core Issue: Biometric Failure and Alleged Mismanagement
However, the hospital’s on-site Ayushman office refuses to download the patient’s biometric data. Staff received the Aadhaar card early in the morning on 04/06/2025. Nevertheless, they have not resolved the issue.
The complainant, Yogi M. P. Singh, raises serious concerns regarding the integrity and competence of the Ayushman office staff and questions:
“Whether it is not reflecting the doubtful integrity of the office bearers of the Ayushman office. (Addressing Grievance)
He asserts that this ineffective working style undermines the very spirit and goals of the Ayushman Bharat scheme. Consequently, the scheme does not reach those who need it most.
Citizen Eligibility Under AB PM-JAY
Vidya Devi, born 01/01/1950, is 75 years old. She clearly qualifies for the special provisions of the AB PM-JAY scheme for older citizens aged 70 and above. The grievance details these provisions. (Addressing Grievance)
- New Unique Card: Eligible older citizens (70+) are slated to receive a new, unique Ayushman Vay Vandana card.
- Top-up Coverage: Eligibility for free treatment up to Rs. 5 lakh per year, regardless of income.
- Exclusivity: A top-up cover of up to Rs. 5 lakh per year for those already covered, which they do not have to share with family members under 70.
The applicant urgently asks why the hospital has not made these Ayushman Bharat benefits available to his mother. She is currently in a critical condition and needs immediate assistance.
Financial Burden and The Applicant’s Plea
The patient’s family is facing severe financial strain. The complainant highlights the following: (Addressing Grievance)
- Unemployed Sons: All three sons of the patient remain unemployed, which increases the family’s financial vulnerability.
- Immediate Expenditure: The applicant paid Rs. 18,000 just yesterday to shift his mother from the emergency ward to the ICU. As a result, the family’s financial strain has increased further.
- Poverty: The applicant states he is poor. He desperately needs medical aid for his mother under the scheme. Therefore, he urges authorities to act immediately.
Notably, the Ramakrishna Sevashram Hospital is registered with the Government of India to provide free treatment to older citizens under the Ayushman Bharat scheme. Therefore, the denial of services is even more alarming.
Call to Action and Constitutional Mandate
The complainant has formally requested that the hospital issue a directive to provide free facilities immediately. Furthermore, he emphasises that the Ayushman office’s presence in the hospital should specifically facilitate these entitlements.
Shri Arvind Mohan (Joint Secretary) at the Uttar Pradesh Secretariat has officially received the grievance, and he has provided contact details for follow-up:
- Organisation: Uttar Pradesh (Chief Minister Secretariat)
- Contact Number: 05222226350
- Email Address: arvind.12574@gov.in. Additionally, the complainant encourages follow-up communication to ensure accountability.
The son requests help and an inquiry under Article 51A of the Constitution of India. He frames the issue as a matter of obligatory public duty. Moreover, he highlights a fight against alleged “corruption and mismanagement” that prevent facilities from reaching the needy.
We urge the concerned authorities to take swift and decisive action on grievance numbers GOVUP/E/2025/0060071 and DHLTH/E/2025/0012307. Only then will Vidya Devi receive the immediate, free medical treatment she deserves under the Ayushman Bharat scheme (AB PM-JAY).
⚠️ URGENT: 78-Year-Old Ayushman Beneficiary Trapped in a Blocklisted Hospital
₹18,000 Illegal Extortion and Life Crisis: A Call for Judicial Intervention (Addressing Grievance)
Grievances Registered: GOVUP/E/2025/0060071 (Uttar Pradesh) & DHLTH/E/2025/0012307 (Health & Family Welfare) Victim: Smt. Vidya Devi (Age: 78 years) Hospital: Ramakrishna Sevashram Hospital, Mirzapur (Admitted to ICU)
1. Decisive Evidence: The hospital is officially blocklisted. (Addressing Grievance Ayushman Bharat)
Now, the facts are clear: the hospital administration used “biometric failure” as an excuse to deny Ayushman benefits. Furthermore, official records confirm that Ramakrishna Sevashram Hospital has been blocklisted for serious misconduct.
- The Varanasi Bureau reported that the hospital was suspended and blocklisted from the Ayushman TMS portal following a complaint by an RTI activist and direction from the district magistrate.
- Reason: The severe charges of extorting money from patients (for ultrasounds and medicines) and embezzling government funds were proven true.
- Previous Action: The hospital’s Surgery Department was previously blocklisted after a patient’s death, following an investigation that found they had performed surgery based on a two-month-old ultrasound report.
The hospital does not have legal authorisation to provide cashless treatment under the Ayushman Bharat scheme. Yet, it misleads patients by operating an Ayushman office on its premises.
2. Financial Exploitation: Illegal Fee and Refusal to Refund (Addressing Grievance Ayushman Bharat)
While the 78-year-old citizen fights for her life, the hospital administration is exploiting the poor family.
- Illegal Extortion: The victim’s son, Yogi M. P. Singh, was forced to spend a large sum of ₹18,000 to shift his mother from the emergency ward to the ICU.
- Refusal to Refund: The authorities have blocklisted the hospital, and the hospital cannot provide scheme benefits. Therefore, this fee is illegal. However, when the distressed family demanded a refund, the hospital flatly refused to issue one.
- Family Status: The patient’s three sons are unemployed. The loss of ₹18,000 has created a significant financial blow. As a result, they cannot arrange further care for their mother.
The hospital’s collection of ₹18,000 and the refusal to refund it directly validate the original reason for its blocklisting: illegal monetary extortion.
3. Addressing Grievance Ayushman Bharat: Scheme Failure and Corruption (Addressing Grievance Ayushman Bharat)
The presence of an active Ayushman office within a blocklisted hospital, coupled with its failure to act, highlights a deeper systemic flaw.
- Doubtful Integrity: The complainant states, “It is quite obvious that the working style of the Ayushman office, which facilitates the services of the Ayushman scheme of the government, is against the spirit of the scheme.”
- Violation of Rights: Vidya Devi, as a citizen aged 70 and above, deserves up to ₹5 lakh in free treatment under the special ‘Ayushman Vay Vandana Card’ provisions of the Ayushman Bharat scheme. Denying this right directly opposes the goals of the scheme, which Prime Minister Narendra Modi sponsors.
- Constitutional Appeal: The applicant is requesting help and an inquiry under Article 51A of the Constitution of India.
4. Immediate Appeal for Justice (Addressing Grievance Ayushman Bharat)
This case is not just about a missing Ayushman card. Rather, it highlights how blocklisted hospitals exploit poor patients. Systemic corruption also impedes access to government benefits. Ultimately, these failures deny justice to those who need it most.
Action Requested from the Concerned Officer (Shri Arvind Mohan, Joint Secretary, U.P.):
- We kindly request that you issue an order to transfer the 78-year-old Smt. Vidya Devi to another actively empanelled hospital in Mirzapur or Varanasi, where she can receive free, critical ICU treatment.
- Ramakrishna Sevashram Hospital must immediately refund the illegally collected amount of ₹18,000 to the family.
- Take strict legal and punitive action against the hospital for continuing to defraud and exploit patients by operating an Ayushman office while government blocklisted it.
Human Rights Defender Yogi November 24, 2025, at 12:03 am
मरीजों से पैसा वसूली मामले में रामकृष्ण अस्पताल ब्लैक लिस्टेड.
Varanasi Bureau वाराणसी ब्यूरो
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