The Jansunwai portal now shields negligent officials instead of helping farmers. Technical errors block the path to justice.

Digital System Failure (Jansunwai Portal)

• The mobile app crashes due to a “null pointer exception”.
• System errors prevent the web portal from sending OTPs to your phone. Notably, many users find that accessing the Jansunwai Portal is impossible during urgent moments.
• These bugs effectively silence your voice and protect the Junior Engineer.

Administrative Mismanagement

• The Junior Engineer ignores repair deadlines while crops dry up.
• The Tube Well Operator offers only excuses instead of water. Additionally, attempts to lodge complaints through the Portal are routinely hampered.
• Local staff keep their mobile phones switched off to avoid accountability.
• The Executive Engineer treats Secretariat orders as mere formalities.

The Human Impact due to failure of Jansunwai Portal

• Farmers face total crop loss during the critical wheat sowing window.
• Bureaucratic apathy creates a “vortex of despair” for Nibi Gaharwar residents. In such times, the digital Jansunwai Portal could be an essential lifeline.
• The administration prioritizes salaries over the “Zero Tolerance” policy.

The Junior Engineer (JE) and Tube Well Operator directly cause this crisis through their inaction. The Minor Irrigation Department fails to enforce discipline among its field staff.

The Junior Engineer: Failing Technical Oversight

• The JE must prioritise repairs at the Mirzapur workshop, yet issues remain unresolved despite multiple submissions through the Jansunwai portal.
• He fails to provide a concrete timeline for the motor’s return.
• He stays unavailable to farmers while wheat crops dry up.
• This silence violates the “Zero Tolerance” policy of the state.

The Tube Well Operator: Failing Field Coordination promoted by failure of Jansunwai Portal

• The operator serves as the primary link between farmers and the department. Furthermore, reports through the official Portal often go unanswered.
• He claims he delivered the motor but ignores the reinstallation process.
• He offers evasive excuses to hide his lack of effort.
• His “salary-only” mindset ignores the farmers’ desperate need for water.

The Department: Failing Administrative Control resulting due failure of Jansunwai Portal

• The Mechanical Division allows field staff to keep mobile phones switched off.
• Officials treat high-level Secretariat orders as mere bureaucratic paperwork. Often, complaints via Jansunwai Portal receive little to no official response.
• The department shows zero urgency during the critical wheat sowing window.
• This paralysis leaves residents of Nibi Gaharwar in a “vortex of despair”.

The Jansunwai portal has collapsed technologically, creating a barrier between farmers and the state. This digital failure directly protects negligent officials from accountability.

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Digital Breakdown: Errors and Causes (Jansunwai Portal)

• Mobile App Instability: The application fails due to a “null pointer exception”, making the Portal’s technical reliability questionable.
• Access Lockout: The web portal fails to send OTPs to registered mobile numbers, effectively barring access to Jansunwai complaint submission.
• Possible Reasons: These errors suggest poor server maintenance by the NIC or outdated software code.
• Systemic Impact: Technical bugs silence your voice while your wheat crops dry up. Notably, the very aim of the Jansunwai Portal, to facilitate citizen grievances, is lost.

Accountability of Responsible Staff (Jansunwai Portal)

• The Junior Engineer (JE): He fails his duty of technical oversight for the Mirzapur workshop. Yet, officials are hardly answerable through the state portal system.
• The Tube Well Operator: He provides evasive excuses instead of coordinating the motor’s return.
• The Executive Engineer: He treats Secretariat orders as mere formalities without taking action. Meanwhile, complaints registered via Jansunwai Portal stall in the system.
• Mechanical Division: The department allows staff to keep mobile phones switched off to avoid you.

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The Human Cost

• This paralysis leaves farmers in a “vortex of despair” during peak sowing. Matters reported through the Jansunwai Portal rarely result in timely intervention.
• Negligent officials prioritise their salaries over your livelihood.

In the state of Uttar Pradesh, a Tube Well Operator (Nalkoop Chalak) has specific obligatory duties. They ensure the seamless flow of water to farmers. This is crucial during critical crop cycles, and citizens expect solutions through the Jansunwai Portal.

Core Duties of the Tube Well Operator

• Operational Continuity: The operator must run the tube well according to the fixed irrigation schedule. This ensures all farmers in the command area are served.
• Equitable Water Distribution: He must manage the “Osrabandi” (roster system) fairly to prevent conflicts and ensure every field receives water.
• Technical Maintenance: The operator must monitor the motor and electrical panels for faults. They should report issues immediately to the Junior Engineer (JE).
• Coordination of Repairs: In cases of breakdown, his duty includes transporting the faulty motor to the workshop. He must ensure its swift return.
• Grievance Redressal: He serves as the primary contact for farmers and must record and relay their complaints to higher authorities.

Failures in the Present Case (Nibi Gaharwar)

• End-to-End Responsibility: The operator delivered the motor to the workshop. However, his duty only ends once water flow resumes in the fields. His task concludes only when the water flow restarts in the fields.
• Communication Standards: Switching off mobile phones to avoid farmers during a crisis constitutes a breach of service conduct.
• Wilful Negligence: Offering “evasive excuses” as wheat crops dry up shows neglect. This behavior undermines the “Zero Tolerance” policy of the state. Failed Jansunwai Portal helping dereliction in the framework.

Accountability Mechanism

If an operator fails these duties, the Executive Engineer can initiate disciplinary action. Your current grievances (0012142, 0014213, 0014216) specifically target this lack of accountability.

To ensure you can track your grievances and contact the relevant officials, here are the application IDs and contact details for the public authorities involved:

1. Critical Application IDs

• Active Secretariat Reference: GOVUP/E/2026/0014216 (Filed today, 03/02/2026).
• Accountability Reference: GOVUP/E/2026/0014213 (Filed today, 03/02/2026).
• Primary Technical Reference: GOVUP/E/2026/0012142 (Filed 29/01/2026).

2. Official Email Directory

• Chief Minister Secretariat: arvind.12574@gov.in (Contact for Shri Arvind Mohan, Joint Secretary).
• Jansunwai Help Desk: jansunwai-up@gov.in (For reporting the app crashes and OTP errors).

3. Contact Numbers

• Chief Minister Secretariat Office: 0522-2226350.
• CM Helpline: 1076 (Use this for 24/7 verbal escalation and status tracking).
• Complainant Mobile: 7379105911 (Your registered number).

4. Web Links

• Official Portal: .up.nic.in. (jansunwai)
• Tracking Link: Track Your Complaint (Enter your registration number here).

5. Concerned Authority Details

• Officer Name: Shri Arvind Mohan (Joint Secretary).
• Organization: Chief Minister Secretariat, Uttar Pradesh.
• Physical Address: Room No. 321, U.P. Secretariat, Lucknow.
• Local Department: Executive Engineer (Mechanical), Minor Irrigation Department, Mirzapur.

Would you like me to draft a specific “Show Cause Notice”? You can demand the Executive Engineer issue it to the Junior Engineer for his non-responsiveness.