Cyber fraud and its investigation by police is not on the right track, as there seems to be a growing disconnect between technology advancements and law enforcement capabilities.
The surge in digital crimes has outpaced the training and resources available to the police, leading to numerous cases being unresolved or mishandled.
More difficulty is encountered in the processing of grievances by the Chief Minister’s office, which often results in public frustration and a lack of faith in the political system.
This disconnect can exacerbate feelings of helplessness among victims, who may feel that their complaints are not being taken seriously or handled efficiently, further highlighting the urgent need for improved communication, training, and resource allocation to address these modern challenges effectively.

The two grievances filed by Yogi M.P. Singh. One with the Chief Minister’s Office and the other with the Prime Minister’s Office. These complaints paint a vivid picture of a citizen’s struggle against bureaucratic inertia and departmental misdirection. This case goes beyond a simple complaint. It involves a deep dive into the complex web of jurisdiction. This situation can leave an individual feeling powerless.

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The Heart of the Grievance: A Multi-Departmental Fraud

Yogi M.P. Singh’s core problem is a large-scale cyber fraud case, which has garnered significant attention due to its staggering scale involving over ₹34 crore. His PAN and Aadhaar numbers were allegedly misused for fraudulent business transactions that have left many victims in financial distress.
Moreover, these stolen identities were also utilized to secure loans that Yogi never applied for or benefited from, leading to further financial complications and loss of trust with banking institutions.
The complexity of the case lies in its “tetrapolar” nature, involving four different entities, each with their own distinct roles and responsibilities, complicating investigations further as authorities struggle to untangle the web of deceit that has emerged.
As the case unfolds, it highlights the critical need for improved cybersecurity measures and greater vigilance regarding personal data protection.

• Financial Institutions: The banks, including the State Bank of India, that facilitated the loans and fraudulent transactions.
• Income Tax Department: This department is actively investigating three separate tax evasion petitions and even collected a tax of ₹3.4 crore from the fraudulent transactions, yet seemingly does not know the identity of the person who committed the fraud.
• Police Department: An FIR was registered in November 2023, but according to the applicant, the police have made no progress.
• The Applicant: Yogi M.P. Singh himself, the victim whose identity was stolen.

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A Tale of Two Grievances and a Common Outcome

Yogi M.P. Singh’s grievances to the Prime Minister’s Office show a disheartening pattern of bureaucratic action that reflects a deeper systemic issue within governmental processes. He highlights various instances where his concerns were met with inaction and red tape, which ultimately undermines the very purpose of public service.
His grievances to the Chief Minister’s Office reveal the same issue, emphasizing a lack of accountability and responsiveness at multiple levels of governance.
Singh’s attempts to address these pressing matters call into question the effectiveness of the existing channels for citizen complaints and suggest a growing need for reforms that prioritize transparency and timely resolution.

In the grievance to the Prime Minister’s Office (PMOPG/E/2024/0182646), the case was forwarded to the District Magistrate of Mirzapur. But, the Assistant Commissioner, Enforcement (Commercial Tax Department), responded. They stated that the complaint was not related to their department. They advised the applicant to file a complaint with the relevant authorities (Income Tax and Police). The case was then closed.

In the grievance to the Chief Minister’s Office (60000250005883), the complaint was processed similarly. The Chief Minister’s office transferred it to the Senior/Superintendent of Police, Mirzapur. The police then forwarded it down the chain of command to the Station Officer of Kotwali Katra. Despite this transfer, the applicant criticizes the first handling. They argue that the Chief Minister’s Office should have simply ordered a swift investigation. Instead, the complaint was arbitrarily closed and forwarded to another public authority.

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The Core Frustration: A System of Misdirection, Not Resolution

The crux of Yogi M.P. Singh’s frustration lies in the obvious lack of accountability and coordination among government departments, which has become a pervasive issue in the region.
As he points out, the Chief Minister’s office should have taken immediate action upon his complaint regarding the alarming situation concerning cyber frauds that have increasingly targeted vulnerable citizens.
They needed to order the Mirzapur Police to swiftly investigate a serious cyber fraud that not only endangers individual privacy but also undermines public trust in the digital landscape.
Instead, the case was transferred, leading to further delays and a disheartening sense of indifference to what is a critical issue facing many in the community.
This mirrors the response from the PMO’s end, where the complaint was hastily closed on the grounds that it was misdirected, reflecting a broader pattern of evasion and inaction that only aggravates the frustrations of citizens seeking justice and accountability.

This creates a Catch-22 situation for the applicant: each department he approaches claims the matter belongs to another.
The Police claim they can’t investigate without documents from the Income Tax Department.
The Income Tax Department seems unaware of the identity of the person who paid them ₹3.4 crore in tax from the fraudulent transactions.
Furthermore, the applicant believes this is a clear sign of corruption. He thinks “mismanagement” is present where officials are shielding fraudulent activities through their incompetence.

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Conclusion: A Call for Accountability

Yogi M.P. Singh’s case is a powerful testament to the challenges of navigating India’s complex administrative machinery, illustrating not only the personal struggle he has endured but also highlighting systemic flaws that affect countless citizens. He has meticulously documented the fraud and the departmental responses, cataloging each misstep and delay with remarkable attention to detail.
Yet, he has encountered a cycle of misdirection that obscures the path to justice, leading him to navigate a labyrinth of bureaucracy that seems designed to frustrate rather than facilitate. He has faced closed files, unanswered emails, and a lack of transparency that serves to sideline his legitimate concerns.
His experience raises critical questions about the efficiency of grievance redressal mechanisms that are purported to serve the public, as they often fall short of expectations and fail to provide timely resolutions. Ultimately, he is not just asking for a resolution to his fraud case; he is asking for a systemic change that would bring about a more responsive and accountable administrative structure.
He wants a system where departments take ownership of problems rather than shifting them to other offices or keeping them in bureaucratic limbo. He desires a system where public servants are held accountable for their actions and where citizens feel respected and valued in their interactions with government entities. Only through such transformative measures can the ideals of good governance truly be realized, fostering an environment where justice prevails.

If you have been a victim of cyber fraud, it is critical to act immediately. The Indian government has established several specialized portals and helplines to handle different types of digital crimes.

1. Primary Reporting Channels

Authority	Mode of Grievance	Link / Contact
National Cyber Crime Reporting Portal	For all cybercrimes (Financial, Social Media, etc.)	[suspicious link removed]
National Cyber Helpline	Instant reporting for financial fraud (24×7)	Call 1930
Sanchar Saathi (Chakshu)	To report suspected fraud calls/SMS/WhatsApp	sancharsaathi.gov.in

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2. Specialized Portals for Specific Frauds

• Financial & Banking Fraud (RBI Sachet):If the fraud involves illegal deposits, fake schemes, or regulated banks/NBFCs, you can report it to the Reserve Bank of India’s portal.
  • Link: sachet.rbi.org.in
• Consumer Protection (National Consumer Helpline):If the fraud occurred during a commercial transaction or involves a deceptive e-commerce entity.
  • Link: consumerhelpline.gov.in
  • Helpline: 1915
• General Government Grievance (CPGRAMS):If your grievance is related to the lack of action by a specific government department regarding a fraud case.
  • Link: pgportal.gov.in

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3. Important Steps to Take Immediately

1. Golden Hour Reporting: Report financial fraud on the 1930 helpline within the first 1–2 hours. This increases the chances of the police “freezing” the money before the fraudster withdraws it.
2. Preserve Evidence: Take screenshots of the fraudulent SMS, emails, transaction IDs, and the fraudster’s profile/mobile number.
3. Bank Notification: Simultaneously call your bank’s official customer care number to block your cards or accounts.
4. Local Police: If you cannot file online, visit the nearest Cyber Cell or Police Station. You are entitled to file a complaint at any station (Zero FIR) regardless of jurisdiction.