Key Takeaways
- The promise of 24-hour electricity supply in Mirzapur contrasts sharply with actual service, often offering as little as 8 to 12 hours of power.
- Residents have filed grievances citing frequent outages and a lack of accountability from the local electricity authority.
- Technical justifications for disruptions often seem flimsy, as repairs to low-voltage lines lead to widespread outages.
- The complaint highlights systemic failures in service delivery and calls for an urgent investigation into the electricity division’s operations.
- Improving local governance and ensuring the fulfillment of the 24-hour electricity promise is essential for consumer trust.
🔌 The Power Paradox: Dissecting the 24-Hour Electricity Promise in Mirzapur
The promise of uninterrupted, 24-hour electricity supply has been a cornerstone of political rhetoric in Uttar Pradesh. Yet, for residents, especially in Mirzapur, the ground reality paints a starkly different picture, characterized by frequent, often undeclared, power cuts. This post analyzes a recent grievance (GOVUP/E/2025/0079337) that brings this critical gap between promise and performance into sharp focus.
I. The Reality on the Ground: A Mockery of the Promise
The core of the complaint is a severe disparity in power supply hours. This is compared to the 24-hour assurance given by leadership, including the Prime Minister and Chief Minister.
- Rural Areas: Reported supply of 8 hours.
- Urban Areas (Mirzapur): Reported supply of 12 hours.
This significant shortfall is labeled as a “mockery” of the promise. It suggests a failure of the local electricity distribution division to maintain essential services.
II. Case Study: The Mirzapur Grievance
The complainant, Yogi M. P. Singh, has filed multiple grievances highlighting the systemic failure in electricity distribution, specifically targeting the Executive Engineer of Electricity Distribution Division II, Fataha, Mirzapur.
A. Core Allegations
- Frequent Disruptions: The city area of Mirzapur experiences continuous, undeclared power breakdowns.
- Lack of Accountability: Despite repeated consumer complaints, there has been no improvement in the supply.
- Arbitrary Grievance Closure: A critical allegation is that when complaints are escalated to the Chief Minister or Prime Minister’s Office, the concerned staff close the grievances by submitting “arbitrary, inconsistent, and false reports.
B. Technical Justification for Disruption (The “Flimsy Ground”)
A key part of the grievance (PMOPG/E/2025/0042006) details the official reason given for a specific disruption near Surekapuram Gate:
- Official Reason: The need to renovate a dilapidated low-voltage (LV) transmission line. This renovation is required up to 200 meters at the Bathua Road transformer.
- Staff Explanation: The LV line is located “just below the high voltage transmission wire.” This positioning necessitates disruption to the entire local supply for repair.
C. Deconstructing the Power Supply Chain
The complainant provides a helpful, three-step breakdown of how power reaches consumers, arguing that the technical reason is flimsy:
- High Voltage (HV) Transmission (33,000V): From power production (e.g., Anapra/Obara) to distribution centers.
- Medium High Voltage (MHV) Transmission (>1,000V): From distribution centers to local step-down transformers.
- Low Voltage (LV) Transmission (440V): From local transformers to consumer homes. This is the section requiring repair.
The crucial point is that frequent repairs are necessary for the LV line due to its cable nature. It runs under the MHV line. This structure implies that “the entire city will face continuous disruptions” on this pretext. Therefore, we can conclude that such disruptions will continue on a “flimsy ground.”
III. The Current Status of the Complaint
The authorities received and forwarded the complaint registered under GOVUP/E/2025/0079337 as follows:
- Date of Receipt: 14/07/2025
- Forwarded To: Uttar Pradesh
- Officer Concerned: Shri Arvind Mohan (Joint Secretary), Chief Minister Secretariat, Lucknow.
The community remains vigilant. They wait to see if this formal forwarding will lead to a genuine inquiry. They hope for an impartial examination into the working of the local electricity division. The goal is to end the persistent power outages.
IV. Conclusion: Bridging the Gap
The Mirzapur case illustrates a critical governance challenge. It involves ensuring that election promises lead to trustworthy service delivery. Services must be reliable and accountable on the ground. The detailed complaint highlights the suffering of the consumers. It also exposes an alleged pattern of unaccountability. Furthermore, technical justifications are used to mask systemic failures. For the 24-hour supply promise to become a tangible reality, an investigation into the accountable staff’s actions is urgently needed. We need to move this promise from “election rhetoric”. Additionally, an overhaul of the local infrastructure maintenance protocols is required.
The official power supply details and schedules for Uttar Pradesh are managed by the Uttar Pradesh Power Corporation Limited (UPPCL). Its discoms (distribution companies) also manage these details.1
Mirzapur falls under the jurisdiction of Purvanchal Vidyut Vitaran Nigam Limited (PuVVNL). The most direct official sources are from UPPCL and PuVVNL.
Here are the official web links and locations on the websites where you can find details related to power supply:
⚡ Official Web Links for Power Supply Information
1. Uttar Pradesh Power Corporation Limited (UPPCL)2
This is the main state-level portal for all power-related information.
| Information | Direct Link / Location |
| Main Website | https://www.uppcl.org/ |
| Scheduled/Planned Outages | Look under “Services/Details” or “Other” on the main Hindi page for “फीडरों की नियोजित कटौती” (Planned Outages of Feeders). |
| Monthly Cut-Off/Disruption Report | Look under “Services/Details” or “Other” on the main Hindi page for “फीडरों का मासिक कटौती” (Monthly Cut-Off of Feeders). |
| Average Supply Hours | Check the main Hindi page. Look under “Services/Details” or “Other” for “वितरण खण्ड में औसत आपूर्ति घंटे” (Average Supply Hours in Distribution Divisions). |
| Complaint Registration/Tracking | Look for the “1912 Complaint Registration” or “1912 Complaint Tracking” links under “Complaints/Status”. |
2. Purvanchal Vidyut Vitaran Nigam Limited (PuVVNL)3
Mirzapur is served by PuVVNL.4 This is the best place to find local supply schedules.
| Information | Direct Link / Location |
| PuVVNL Website | https://puvvnl.in/ |
| Current Supply Schedule | On the website, look for “Supply Schedule” or “Supply Schedule of Rural, Tehsil & Nagar Panchayat” under the main menu. This section often contains PDF documents detailing the planned hours for different categories (Rural, Tehsil, Nagar Panchayat). |
| Mirzapur Contact Details | https://puvvnl.in/en/article/mirzapur-map – This page provides specific contact numbers. You will find email IDs for the Chief Engineer, Superintending Engineer, and Executive Engineers. This includes EDD 2 Mirzapur, as mentioned in your grievance. |
3. State Load Despatch Centre (UPSLDC)
The SLDC provides real-time and historical data on power generation, demand, and supply schedules for the entire state.5
| Information | Direct Link / Location |
| UPSLDC Website | https://www.upsldc.org/ |
| Historical Supply Hours | Look under “Historical Reports” for “Supply Hours” data to compare current status with past records. |
| Supply Schedules | Check for links labeled “Supply Schedule of Tehsil & Nagar Panchayat”. Also, find “Supply Schedule of Rural & BKD” (Bundelkhand) for the latest official planned schedules. |
The official website for Uttar Pradesh Power Corporation Limited (UPPCL) is designed to handle everything from corporate governance to daily bill payments.
Depending on what you need, here are the most relevant links:
🌐 Official Portals
- Main Corporate Website:uppcl.org
- Best for: General information, tenders, vacancies, and official notices.
- Consumer Services Portal:consumer.uppcl.org
- Best for: Paying bills, checking payment history, and updating contact details.
⚡ Quick Links for Consumers
| Service | Direct Link |
| Pay Bill Online | Pay Bill Home |
| New Connection (Jhatpat) | Apply Online |
| Smart Meter Recharge | Prepaid Recharge |
| Know Your Account No. | Rural/Kesco Account Search |
📞 Contact & Support
- Toll-Free Helpline: Dial 1912 (24/7 support for complaints and queries).
- Social Media: You can also reach out via their official handle on X (formerly Twitter) @UPPCLLKO.
Note: As of late January 2026, some users have reported intermittent issues viewing bill details on the smart app. This is due to a technical dashboard update. If the website is slow, try using the UPPCL Consumer App on the Play Store. It often provides a smoother experience.
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