Tehsildar Sadar’s Role in Resolving Public Grievances is quite mysterious and often clouded in ambiguity. His earlier report suggested that the executive engineer had canceled certain findings as they did not align with the official memo of UPPCL, raising questions about the integrity of the process.
Later, under significant pressure from the public and other stakeholders, the executive engineer ultimately accepted the old report, signifying a troubling inconsistency within the administrative ranks.
In that report, there was the sign of Lekhpal and Kanungo, which are crucial endorsements, yet according to the executive engineer, there was an essential requirement for the signature of the sub divisional magistrate, further complicating the matter.
Thus, despite the passage of three years, during which time more than 50 representations were submitted by concerned citizens, the resolution of these grievances remains elusive, highlighting inefficiencies in the system and the ongoing struggle for transparency and accountability in public administration.

The Mirzapur Grievance Loop: A Farmer’s Quest for Accountability and Tehsildar Sadar inaction

In the complex machinery of governance, public grievance portals serve as the citizen’s voice—a direct line to accountability.
Yet, what happens when that system sends a plea for help in a perplexing circle?

This is, indeed, the documented story of Mr. Dayanand Singh from Mirzapur, whose experience exemplifies the challenges many face when navigating bureaucratic intricacies.
His journey began with a desperate search for compensation for burnt crops, a situation exacerbated by the indifference of local authorities.
As he encountered various obstacles, he transformed his struggle into a case study that highlights bureaucratic misdirection, illustrating not only his personal plight but also shedding light on systemic failures.

Mr. Singh’s story reveals the profound impact of Tehsildar Sadar’s inaction and cryptic dealings, which often leave citizens feeling powerless and frustrated.
His determination to seek justice stands as a testament to the resilience of individuals who strive for rightful recognition in a convoluted system that seems designed to obscure rather than to assist.

The core issue arises from a demand. Specifically, the demand is that the authorities need to process compensation applications for crops burnt on April 18, 2021. In response, the Executive Engineer of the Electricity Distribution Division 2nd, Mirzapur, started this process. Consequently, he sent a letter to the Tehsildar Sadar for investigation.

Key Communication:

• Letter Reference: पत्रांक 6482/ वि०वि०ख०-द्वि० (मी०) / दिनांक 21.10.2024
• Sent By: Executive Engineer, Electricity Distribution Division 2nd, Mirzapur
• Sent To: Tehsildar-Sadar, District-Mirzapur

Mr. Singh turned to the public grievance portal when they did not take any action in the matter.

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Grievance 1: The Question of Inaction of Tehsildar Sadar

On December 11, 2024, Mr. Singh filed a grievance regarding several pressing issues that had come to his attention.
He formally inquired about the concerning delay and dereliction of duty exhibited by the Sub-Divisional Magistrate Sadar, whose lack of timely action was causing significant setbacks in local administrative processes.
Moreover, it was noted that Tehsildar Sadar also neglected to respond to the Executive Engineer’s letter, further exacerbating the situation and raising questions about accountability within the department.

The grievance sought specific, actionable information that would clarify the reasons behind these delays and outline the steps that would be taken to rectify the inefficiencies at hand, ensuring that the community’s needs would no longer be overlooked.

Grievance Details:

• Registration Number: GOVUP/E/2024/0090596
• Complainant: Dayanand Singh
• Date of Receipt: 11/12/2024
• Grievance Summary: Initially, the complainant directed the complaint at the Tehsildar Sadar office for procrastinating on the inquiry. Furthermore, the complaint raised pointed questions under Article 51A of the Constitution. It also requested the names of the staff who received and are processing the letter. Additionally, it asked for the action-taken report and copies of subsequent communications.

Outcome: A Baffling Resolution This system unexpectedly responded. The grievance explicitly addressed the Tehsildar Sadar inaction. It appeared that someone forwarded it to the very department waiting for the Tehsildar’s report.

• Current Status: Case closed
• Date of Action: 23/12/2024
• Remarks: The complaint with number 60000240244511 has been closed. अधीनस्थ अधिकारी के स्तर पर निस्तारित (It was disposed of at the level of the subordinate officer).
• Complainant’s Rating: 1 (Poor)

Mr. Singh’s feedback on the portal highlights the core problem:

How can the executive engineer of the electricity distribution division second, Mr. Manish Kumar Srivastava, redress the matter concerned with the working of the Tehsildar Sadar? Undoubtedly, it reflects the anarchy in the working of the district magistrate Mirzapur. Such arbitrary and inconsistent reports are only lowering the dignity of the public grievance portal.

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Grievance 2: The Appeal for Correction

Forced back to square one, Mr. Singh filed a second grievance, essentially an appeal against the improper handling of the first.

Grievance Details:

• Registration Number: GOVUP/E/2024/0096318
• Complainant: Dayanand Singh
• Date of Receipt: 28/12/2024
• Grievance Summary: This grievance states the obvious; thus, the Tehsildar Sadar is the source of the issue. As a result, the authority must send the case to the correct authority for any meaningful resolution.

Current Status: Awaiting Action We have received and escalated this new complaint. We hope an authority can correct the administrative loop.

• Current Status: Grievance received
• Date of Action: 28/12/2024
• Forwarded To: Uttar Pradesh
• Officer of Concern:
  • Name: Shri Arvind Mohan (Joint Secretary)
  • Organization: Government of Uttar Pradesh, Chief Minister Secretariat
  • Contact Location: Room No. 321, U.P. Secretariat, Lucknow
  • Email Address: arvind.12574@gov.in
  • Contact Number: 05222226350

Conclusion

The case of Mr. Dayanand Singh highlights more than just a delayed report; in fact, it clearly exemplifies a systemic flaw that permeates the entire bureaucratic process. Specifically, authorities like Tehsildar Sadar and executive engineer close grievances without adequately addressing them, leaving countless individuals in a state of frustration and confusion.
They often misdirect complaints, sending them from one office to another, which not only complicates the process but also prolongs the time it takes for rightful claims to be resolved.
To tackle this ongoing issue, the Chief Minister’s Secretariat must directly address the specific issue raised in grievance GOVUP/E/2024/0096318 and implement a more streamlined method for handling such complaints.
Moreover, it is crucial for them to thoroughly examine why one department resolved a complaint that was clearly meant for another, as this blunder further compounds the frustration faced by the affected parties.
As a result, the farmer continues to wait for justice, highlighting the urgent need for reforms in the grievance redressal system that can effectively support those in need, ensuring they do not have to suffer in silence as they seek rightful compensation.

More than two beegha wheat crop burnt, executive engineer EDD II is procrastinating

Dayanand Singh submitted written representation before S.H.O. Vindhyachal through registered post for FIR as currently living in Mumbay