Grievance Breakdown: UP Scholarship Portal Failure & NPCI Server
Mr. Yogi M. P. Singh, therefore, lodged a formal grievance with the Prime Minister’s Office in hopes of receiving a prompt resolution to the ongoing issues affecting his daughter’s educational support. He subsequently filed the case for his daughter, Bhoomika Singh, emphasising the urgency of the situation and the potential impact on her academic future.
Furthermore, significant issues continue to plague the Uttar Pradesh scholarship and fee reimbursement portal, which often involves challenges with systems like NPCI, leading to delays that are both discouraging and stressful for many parents seeking assistance.
His frustration, consequently, stems from a combination of technical failures and an unresponsive local administration that seems indifferent to the plight of students and their families, compounding the struggles they face in navigating an increasingly complex bureaucratic landscape.
Grievance Details about NPCI Server at a Glance
- Registration Number: PMOPG/E/2024/0183077
- Complainant: Yogi M. P. Singh
- Date of Receipt: 22/12/2024
- Ministry/Department: Prime Minister’s Office (Forwarded to Government of Uttar Pradesh)
- Current Status: Under Process
The Core Issue: A Persistent Technical Glitch
The primary problem, therefore, involves the complainant’s daughter, Bhoomika Singh. Specifically, her online scholarship application has stalled for two months, creating significant concern and frustration for both her and her family.
This prolonged delay has not only impacted Bhoomika’s plans for her education but has also left her in a state of uncertainty regarding her financial future. As a result, the delay is at the NPCI (National Payments Corporation of India) verification stage, where her application appears to have been caught up in bureaucracy.
The understanding was that this verification process would be swift and efficient; however, it seems that there have been unforeseen complications that have led to this unwanted holdup. Furthermore, the lack of communication from the concerned authorities only adds to the anxiety surrounding the situation, leaving Bhoomika and her family feeling helpless and desperate for a resolution.
The Error Message
Since attempting to finalise the application (originally registered on 23rd October 2024), the portal has consistently displayed the following error: despite following the recommended troubleshooting steps, including clearing the cache and refreshing the browser, the issue persists, preventing any further progress.
This ongoing glitch not only undermines the user experience but has also raised concerns regarding the reliability of the system, as multiple users have reported encountering similar problems when trying to access their applications, leading to frustration and confusion about next steps.
NPCI Verification Status from NPCI API Response 1: Status not received from NPCI server, Checked Date:-(22/12/2024 07:30:49)
Mr. Singh argues that this is a server-side error on the part of the government’s portal. It involves the NPCI API it uses. It is not a fault of the applicant.
Contradictory Evidence reporting: The Applicant’s Proof of Compliance
To counter any suggestion that the issue lies with the student’s bank account, Mr. Singh has, therefore, provided direct evidence from the NPCI’s own system, which clearly illustrates that all transactions were processed successfully on their end.
He meticulously reviewed the transaction logs, confirming that there were no discrepancies or interruptions that would indicate a fault within the payment processing system.
Moreover, a check of his daughter’s Aadhaar seeding status reveals a completely different picture, showcasing that her details have been accurately linked and are fully operational, thus strengthening Mr. Singh’s assertion that the problem lies elsewhere, possibly due to miscommunication or technical errors at another level of the banking system.
Confirmed Aadhaar-Bank Seeding Status
- Aadhaar Number: XXXX-XXXX-0571
- Bank Name: INDIA POST PAYMENTS BANK
- Bank Seeding Status: Active
- Last Updated Date: 20/11/2024
The NPCI server fetches this data directly; consequently, it confirms that the necessary Aadhaar-bank mapping is finished and active. Moreover, this directly contradicts the scholarship portal’s inability to verify it.
The Administrative Response: Allegations of False and Misleading Reports
The complainant, therefore, focusses a large part of the grievance on the Social Welfare Officer’s response in Mirzapur.
Furthermore, the officer repeatedly provides the same explanation, which the complainant believes lacks depth and fails to address the specific concerns raised.
Each response seems to reiterate a standard protocol rather than addressing the unique circumstances of the case at hand.
As a result, the complainant deems this explanation incompetent and false, feeling that it does not fulfil the requirement for accountability that is expected from such an official position.
This pattern of ineffective communication has left the complainant feeling frustrated and unheard, ultimately leading to a deep sense of injustice regarding the handling of their grievance.
The Officer’s Official Statement
The report from the Social Welfare Officer states:
समस्या/शिकायत का संक्षिप्त विवरण-आवेदक ने छात्रा भूमिका सिंह द्वारा सामान्य वर्ग दशमोत्तर छात्रवृत्ति योजनान्तर्गत आनलाइन किये जा रहे आवेदन 690030502400228 में एन०पी०सी०आई० सर्वर के पश्चात अगला स्टेप न होने की शिकायत की है।
English Translation: The applicant has complained that for student Bhoomika Singh’s application (No. 690030502400228) under the General Category Post-Matric Scholarship Scheme, the process is not moving to the next step after the NPCI server verification.
The Action Taken Report
The officer’s suggested solution is as follows:
आवेदक को सूचित किया गया है कि छात्रा भूमिका सिंह के बैंक खाता में एन०पी०सी०आई० मैप किये जाने हेतु सम्बन्धित बैंक शाखा में उपस्थित होकर आधार कार्ड का विवरण उपलब्ध कराते हुये एन०पी०सी०आई० मैप करायें।
English Translation: The applicant has been informed to complete the NPCI mapping for student Bhoomika Singh’s bank account. They need to visit the concerned bank branch. They must provide her Aadhaar card details.
Mr. Singh asserts that this is a baseless report. The NPCI mapping is already active. This advice is not only unhelpful, but it also misleads senior monitoring officials. It demonstrates a fundamental lack of investigation into the actual technical problem.
Complainant’s Demands and Invocation of Rights
Citing Article 51A of the Constitution and the “right to reason” as a cornerstone of good governance, the complainant has put forth the following demands: a comprehensive review of the current policies to ensure they align with constitutional provisions, a commitment to transparency in decision-making processes to enhance public trust, and the establishment of mechanisms for accountability that would allow citizens to challenge arbitrary actions by authorities.
Furthermore, the complainant emphasises the need for regular public consultations to gather diverse opinions and foster community engagement, thereby enriching the democratic process and ensuring that governance is truly reflective of the people’s needs and aspirations.
- A Technical Explanation: Provide a clear reason. Explain why the portal’s API cannot fetch the NPCI status, even though it is confirmed as “Active.
- Accountability for False Reports: An inquiry has begun into the conduct of Mirzapur’s Social Welfare Officer. This officer is accused of submitting arbitrary reports. The reports are also factually incorrect.
- Transparency and Action: Firstly, release the minutes of proceedings. Additionally, provide details of the action being taken by the government to rectify this website failure. Consequently, this failure is affecting numerous students in the public interest.
The grievance is currently marked as “Under Process.” Shri Arvind Mohan, Joint Secretary, is handling it at the Chief Minister’s Secretariat in Uttar Pradesh.
Status not received from NPCI server, Checked Date:-(19/11/2024 14:47:09)
Status not received from NPCI server from 10 days reflects mismanagement
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