📜 Urgent Appeal for Scholarship Application Deadline Extension in UP (Registration: GOVUP/E/2024/0084173)

The grievance filed by Mahesh Pratap Singh alias Yogi M. P. Singh on November 22, 2024, highlights a critical issue affecting scholarship applicants in Uttar Pradesh. The core concern revolves around the inability of a student, Bhoomika Singh, to complete the final steps of her application due to technical and procedural hurdles, specifically concerning the NPCI verification process and the subsequent hard copy submission deadline.

---

The Core Issue: Application Completion and Hard Copy Submission

The applicant’s primary request is a humble request to extend the date of the print-out/hard copy online application and its submission to the institution. This extension is sought to accommodate students who were unable to finalize their applications within the original timeframe, primarily due to system delays.

🧑‍🎓 Case Study: Bhoomika Singh’s Application Status

The grievance uses the application of Bhoomika Singh (Registration No.: 690030502400228, K.B.P.G. COLLEGE MIRZAPUR) as a specific example to illustrate the problem.

🔗 NPCI Seeding vs. Verification Status

The documents submitted confirm that the applicant’s Aadhaar number was successfully seeded in her IPPB Savings Account (XXXXXX6674) on November 20, 2024. Logically, this should have cleared the way for the application to proceed to the print-out stage.

However, the application’s current NPCI verification status remains critical:

Detail	Status/Value	Checked Date
एनसीपीआई स्थिति	Status not received from NPCI server	22/11/2024 00:06:31

This “Status not received from NPCI server” despite the successful Aadhaar seeding two days prior, points to a potential failure in the NPCI API Response or a significant delay in server communication. This prevents the application from being considered complete and ready for the final hard copy print/submission.

📝 Key Application Details

• Student Name: Bhoomika Singh
• District/Institution: Mirzapur / K.B.P.G. COLLEGE MIRZAPUR
• Registration No.: 690030502400228
• Scheme: उ0प्र0 में दशमोत्तर छात्रवृत्ति व शुल्क प्रतिपूर्ति (सत्र : (2024-25))

🎯 The Applicant’s Rationale for Extension

The grievance argues that since the necessary prerequisites (Aadhaar seeding) were met on November 20, 2024, the print-out could have been taken if the website/API were fully functional. The negative status from the NPCI server is viewed as reflecting a negative approach or systemic failure, not the student’s fault.

The requested extension would provide a necessary window for those whose applications are stuck in this ‘Status not received’ limbo to finally:

1. Get the correct NPCI verification status.
2. Print the hard copy of the complete online application.
3. Submit the printed application to the respective educational institution.

🏛️ Grievance Status and Authority Concerned

Detail	Status/Officer
Grievance Status	Grievance received (Date of Action: 22/11/2024)
Forwarded To	Uttar Pradesh
Officer Concerned	Shri Arvind Mohan (Joint Secretary)
Organisation	Chief Minister Secretariat, Uttar Pradesh

The matter has been acknowledged and forwarded to a high-level authority in the Chief Minister’s Secretariat, indicating the seriousness of the issue for the affected students.

---

📣 Call for Action

The smooth execution of the scholarship scheme is vital for the education of students like Bhoomika Singh. It is imperative that the concerned authorities investigate the reported NPCI API issue and seriously consider the request to extend the deadline for hard copy print-out and submission to ensure that eligible students are not denied financial aid due to technical glitches outside of their control.

📞 Contact Details for Concerned Authorities in Uttar Pradesh

The grievance concerns the UP Scholarship scheme, which falls under the Department of Social Welfare (समाज कल्याण विभाग), and has been forwarded to the Chief Minister’s Secretariat via the online Public Grievance Redressal System (Jansunwai).

Here are the key contact details for the concerned public authorities:

---

1. 🏛️ Chief Minister’s Secretariat (Jansunwai System)

This is the primary channel handling your grievance (Registration No.: GOVUP/E/2024/0084173).

Designation	Name	Contact Number (Office)	Email Address	Address
Officer Concerned (Joint Secretary)	Shri Arvind Mohan	0522-2226350 (As per grievance) / 2226354 (Other listed no.)	arvind.12574@gov.in (As per grievance) / jansunwai-up@gov.in (Web Information Manager for Jansunwai Portal)	Chief Minister Secretariat, Room No. 321, U.P. Secretariat, Lucknow
Grievance Portal	Jansunwai (IGRS)	N/A	N/A	https://jansunwai.up.nic.in/

---

2. 📝 UP Scholarship (Dashmottar Chhatravritti) Helpline

These numbers are managed by the Department of Social Welfare and are the main helplines for general scholarship issues, status, and technical help.

Department/Scheme	Helpline/Toll-Free Number	Related Email (General)
Social Welfare Dept. (General UP Scholarship)	0522-3538700	helpdesk@up.gov.in (General UP Govt. Email for support)
Backward Class Welfare (Toll-Free)	18001805131	N/A
Minority Welfare (Toll-Free)	18001805229	N/A
Backward Class Welfare Dept.	0522-2209270	N/A

3. 🌐 Uttar Pradesh Social Welfare Department (Scholarship)

This department is responsible for the overall execution of the scholarship scheme.

Designation	Contact Number (Mobile)	Email Address
Joint Secretary (Scholarship)	9454411446	jointsec.sw@dirsamajkalyan.in
Assistant Director (Scholarship)	9151935112	nodal_officer_scho@dirsamajkalyan.in
Official Website	N/A	https://scholarship.up.gov.in/

---

📍 Local Contact for Mirzapur District

Since Bhoomika Singh is a student in Mirzapur, you may also contact the local District Social Welfare Officer (DSWO) for quicker resolution at the ground level, especially regarding institution-level verification.

Location/Designation	Contact Number (Mobile)	Email Address
Vindhyanchal Division (covers Mirzapur)	9151935139	ddswmirzapur@dirsamajkalyan.in

Recommendation:

For the quickest follow-up, you should use the Jansunwai portal to send an अनुस्मारक (Reminder), and concurrently contact the UP Scholarship Helpline (0522-3538700) and the Joint Secretary, Shri Arvind Mohan, via the provided contact number and email, citing the registration number GOVUP/E/2024/0084173.

💡 Solutions for Addressing the NPCI Verification and Hard Copy Submission Issues

The problem described—where Aadhaar seeding is complete but the NPCI status is “not received,” leading to an inability to print the hard copy for submission—requires a multi-pronged approach involving both systemic changes and immediate remedial actions for the affected students.

Here are the solutions categorized by the authority responsible for implementation:

---

I. 🏛️ Systemic Solutions (To be implemented by the Department/NPCI)

These solutions address the root cause of the technical blockage in the scholarship process.

1. Technical Audit and API Reliability Improvement

• Action: The Department of Social Welfare must coordinate with its IT vendor and the NPCI (National Payments Corporation of India) to conduct a rapid audit of the API (Application Programming Interface) responsible for status exchange.
• Goal: Identify why the successful seeding status is not being relayed back to the scholarship portal or why the portal’s query is failing. This must ensure the API link is robust, handles high traffic, and provides timely, accurate responses, preventing the “Status not received” error.

2. Introduce a Manual Override or Alternative Verification Mechanism

• Action: Implement a protocol where, if the NPCI status remains “not received” for over 48 hours despite evidence of successful seeding (like the transaction details submitted by Bhoomika Singh), the system allows the application to proceed.
• Mechanism: Allow institutions to manually verify the seeding status using the bank documents provided by the student (like the IPPB screenshot) and temporarily override the pending NPCI status to generate the print-out. The final disbursal would still be contingent on NPCI confirmation later, but the application process moves forward.

3. Proactive Communication and Transparency

• Action: Create a dedicated, real-time dashboard on the scholarship portal that clearly shows known technical issues, expected resolution times, and system downtime alerts.
• Goal: Reduce panic and repeated grievances. If the NPCI server is genuinely down, students should be informed directly on the portal, rather than receiving a generic “Status not received” message.

---

II. 🗓️ Remedial Solutions (Immediate Relief for Affected Students)

These are the immediate steps required to salvage the applications currently stuck.

1. Mandatory Deadline Extension (The Primary Demand)

• Action: The government must immediately announce a minimum 7-10 day extension for the “print-out hard copy online application and its submission to institution” stage.
• Rationale: This is non-negotiable, as the system failure has stolen critical time from the applicants.¹ The extension must be widely publicized across all media channels.

2. Institution-Level Acceptance Protocol

• Action: Issue an immediate directive to all participating institutions (like K.B.P.G. College Mirzapur) to accept application print-outs that are accompanied by proof of successful Aadhaar seeding and banking details (like the IPPB screenshot).
• Condition: The institution should accept the hard copy conditionally, noting the pending NPCI verification. This ensures the student meets the submission deadline, and the application is then held by the institution until the technical issue is resolved.

3. Dedicated Grievance Fast Track

• Action: Establish a special, high-priority email ID or phone number specifically for grievances related to the “Status not received from NPCI server” error.
• Goal: The concerned officer (Shri Arvind Mohan or a nodal officer) should ensure these specific complaints are addressed within 24-48 hours, bypassing the general grievance queue.

---

III. 🧑‍💻 Actions for the Applicant (Mahesh Pratap Singh)

While waiting for the government to act, the applicant should take proactive steps to leverage the existing system:

1. Submit Conditional Hard Copy: Print the available application form (even if the NPCI status section is negative) and submit it to K.B.P.G. COLLEGE MIRZAPUR, attaching:
   • The original grievance copy (GOVUP/E/2024/0084173).
   • The IPPB screenshot showing seeding on 20-11-2024.
   • A written letter explaining that the hard copy is being submitted conditionally due to the NPCI server error, citing the grievance number. The college must acknowledge receipt of this package.
2. Follow-up on Grievance: Use the Jansunwai portal to send an अनुस्मारक (Reminder) on the existing registration number (GOVUP/E/2024/0084173), asking for an update specifically on the deadline extension request.²
3. Direct Communication: Send an email to Shri Arvind Mohan (arvind.12574@gov.in) and the Nodal Officer (nodal_officer_scho@dirsamajkalyan.in), providing the full details of Bhoomika Singh’s case and emphasizing the critical need for the deadline extension.

These immediate actions will create a documented trail proving the student attempted to meet the deadline, placing the onus of failure squarely on the technical system.

Would you like me to help you draft the conditional letter to be submitted to the institution (K.B.P.G. COLLEGE MIRZAPUR)?