A Student’s Scholarship Saga: Battling a Systemic Glitch Scholarship Portal in Uttar Pradesh

For many students in Uttar Pradesh, the annual scholarship and fee reimbursement scheme is, indeed, a vital lifeline that makes higher education possible. This financial support not only alleviates the burden of tuition fees but also opens doors to a brighter future, enabling students to focus on their studies without the constant worry of financial constraints.
However, for student Bhoomika Singh and her father, Mahesh Pratap Singh (alias Yogi M. P. Singh), the process for the 2024-25 session has, unfortunately, turned into a frustrating battle against a persistent systemic glitch on the scholarship portal and a seemingly unresponsive grievance system.
The glitches they encounter prevent them from completing the necessary application steps, causing immense stress and uncertainty. Despite their diligent efforts, which include submitting multiple complaints and attempting to contact various officials, their application remains stalled; as a result, this raises serious questions about the efficiency and accountability of the digital infrastructure governing student aid, highlighting the urgent need for improvements in the system to ensure that students like Bhoomika are not left behind due to administrative failures.

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The Core Problem: “Status not received from NPCI server” Systemic Glitch on scholarship portal

The central issue preventing Bhoomika from completing her application is, therefore, a recurring error message on the UP scholarship portal: “Status not received from NPCI server.” This technical glitch not only causes frustration for applicants like Bhoomika but also introduces significant delays in the scholarship awarding process.
Specifically, the National Payments Corporation of India (NPCI) verification is a crucial step that not only validates the student’s bank account but also ensures Aadhaar linkage, which is a regulatory requirement in India. This verification process plays a vital role in preventing fraudulent activities and ensuring that financial aid reaches the intended recipients.
Without successful NPCI verification, Bhoomika is unable to progress further with her application, leaving her uncertain about her eligibility for the scholarship. Consequently, this predicament not only impacts her financial planning for the upcoming academic year but also raises concerns about the accessibility and reliability of the scholarship system as a whole, highlighting the urgent need for technical improvements to facilitate smoother application processing for all students.

The Systemic Glitch on scholarship portal appeared on October 23, 2024, and has blocked any further progress, leaving the application in limbo as deadlines approach. Frustrated by the lack of resolution, Mr. Singh filed multiple grievances across different government departments.

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The Grievance Trail: A Cycle of Complaints and Closures

Here is a breakdown of the grievances filed by Mr. Singh; consequently, it details his attempts to find a solution.

### Grievance 1: Government of Uttar Pradesh

• Registration Number: GOVUP/E/2024/0078702
• Date of Receipt: 02/11/2024
• Grievance Description: Mr. Singh reported that the NPCI server status had not been updated since October 23, 2024, a delay of over 10 days at the time. He questioned who was at fault for the non-functional system. Systemic Glitch on scholarship portal not responded by concerned staff.
• Current Status: Case closed on 10/12/2024.
• Official Remarks: letter no 2756 date 09 december 2024 अधीनस्थ अधिकारी के स्तर पर निस्तारित (Disposed of at the subordinate officer level).
• Complainant’s Feedback: Rated 1 (Poor). Mr. Singh lambasted the resolution as a “false report,” pointing out that the error was still present at the exact time the case was marked closed. He provided evidence: Status from NPCI API Response1: एनसीपीआई स्थिति*: Status not received from NPCI server , Checked Date:-(10/12/2024 11:10:53).

Grievance 2: Department of Posts

• Registration Number: DPOST/E/2024/0032146
• Date of Receipt: 19/11/2024
• Grievance Description: This grievance highlighted the absurdity of the situation; consequently, it stated that a month-long failure to verify bank details pointed to a failure of governance. Moreover, Mr. Singh labeled it a “cryptic approach of the corrupt government staff to deprive the students from scholarship.”
• Current Status: Case closed on 12/12/2024.
• Official Remarks: letter no 2795 date 12 dec 2024 अधीनस्थ अधिकारी के स्तर पर निस्तारित (Disposed of at the subordinate officer level).
• Complainant’s Feedback in Systemic Glitch on scholarship portal: Rated 1 (Poor). Mr. Singh presented evidence that his daughter’s bank account (XXXXXX6674) was successfully Aadhaar-seeded on 20/11/2024; therefore, this proved there was no issue from their end. Furthermore, he criticized the resolution as illogical, as the core problem on the scholarship website remained unresolved.

### Grievance 3: Financial Services (Banking Division)

In the matter of Systemic Glitch on scholarship portal

• Registration Number: DEABD/E/2024/0080051
• Date of Receipt: 19/11/2024
• Grievance Description: Mr. Singh raised concerns about approaching deadlines for printing the application. Consequently, he alleged that such systemic failures promote “corrupt practices” and, furthermore, place the fault squarely on government staff for the incomplete application.

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Applicant and Officer Details

For context, here are the key details of the student’s application; additionally, they highlight the officer assigned to the grievances.

#### Student Application Details

• Student Name: Bhoomika Singh
• Father’s Name: D/O: Mahesh Pratap Singh
• Registration Number: 690030502400228
• Institution: K.B.P.G. COLLAGE MIRZAPUR
• District: Mirzapur
• Mobile Number: 7379105911

#### Officer Concerned

• Officer Name: Shri Arvind Mohan (Joint Secretary)
• Organisation: Government of Uttar Pradesh
• Contact Address: Chief Minister Secretariat, Room No. 321, U.P. Secretariat, Lucknow
• Email: arvind.12574@gov.in
• Contact Number: 05222226350

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A Call for Accountability

The case of Bhoomika Singh is more than just a single technical glitch; it serves as a glaring illustration of the disconnect between the ambitious vision of “Digital India” and the stark on-ground reality faced by countless citizens.
When a persistent, verifiable error is met not with resolution but with premature case closures, it deepens the chasm between the government and the governed, eroding public trust in governance.
Mr. Singh’s tireless follow-ups exemplify the growing demand for genuine accountability—a call for a system that transcends mere acknowledgment of grievances and actively works to resolve them in a timely manner.
The question remains regarding the systemic glitch on the scholarship portal: will the concerned authorities take proactive measures to address the root cause of the problem, or will they continue the troubling trend of closing cases while students’ futures hang precariously in the balance?
This situation not only affects the individuals directly involved but also casts a shadow on the broader credibility of digital initiatives and the very foundation of governance intended to uplift and empower citizens in this digital age.

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