That is a comprehensive summary of your grievance submission regarding India Post Payments Bank. The registration under DPOST/E/2025/0053123 and forwarding to a specific officer (Shri Rupesh Pal, ADG PG) are positive steps.

Here is a structured post. It focuses on the apparent mismanagement within the Department of Posts (DOP). It also highlights the accountability failures within India Post Payments Bank (IPPB). The post uses the details of a case as evidence.

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🏛️ Accountability and Mismanagement in the Department of Posts (DOP) / IPPB (India Post Payments Bank)

This post highlights serious systemic failures. It also shows a disregard for public service standards. This is evidenced by the inability of the India Post Payments Bank (IPPB) to respond to basic digital service requests.

1. 🛑 Failure of Core Digital Infrastructure (India Post Payments Bank)

The primary concern is the complete breakdown of a critical communication channel meant for public interaction.

A. Non-Functional Official Email (contact@ippbonline.com)

The official email address provided by IPPB for customer contact (contact@ippbonline.com) is non-functional. The attached Delivery Status Notifications clearly show:

• Server Timeout: The IPPB recipient server is actively rejecting or failing to connect to incoming email requests.
• Persistent Failure: The issue was not temporary. This led to repeated, failed delivery attempts over several days (December 8 to December 10, 2025).

Impact: This failure means the public cannot rely on the official communication channels, undermining confidence in IPPB’s digital readiness.

2. 🧑‍💻 Misclassification and Lack of Accountability

The need to escalate a simple service request to a formal public grievance (DPOST/E/2025/0053123) arises directly from this mismanagement. The escalation of this request was unavoidable due to the poor handling by the service team. (India Post Payments Bank)

A. Trivial Request Escalated to Grievance (India Post Payments Bank)

A straightforward request for a core service—Doorstep Banking Service (DBS) for account opening—could not be handled through the designated channel. The matter now needs intervention by the ADG PG. This wastes administrative time on a matter that should have been resolved locally. It could also have been addressed automatically.

B. Misclassification of the Issue

The complainant was forced to classify the issue as “Misbehaviour/ Corruption/ Harassment >> Corruption.” They did this to draw attention. The real issue lies in gross administrative failure and technical mismanagement, not just corruption or misbehavior. This reflects a poor classification structure or the desperation of the citizen to get action.

3. 🎯 Specific Service Denial

The core service requested—Doorstep Banking—is a flagship offering of IPPB, designed to provide banking access to all citizens.

A. Denial of Doorstep Service (India Post Payments Bank)

The applicant, Beerbhadra Singh, is an eligible resident (Pin Code 231001, Mirzapur City HPO area). His detailed request for DBS has been ignored due to the server failure. This request included all necessary personal and address information.

B. Reflection of Poor Management

The failure of the technical infrastructure directly prevents the operational staff (Postman/IPPB Executive) from even receiving the request. This chain of failure reflects poor oversight and inadequate management of mission-critical IT systems within the Department of Posts.

4. 📢 Demand for Accountability

The current situation, as stated by the complainant, is a “mockery of the law of land.” It is also a reflection of the mismanagement in the department.

Immediate action must be taken not only to schedule the Doorstep Service but also to: (India Post Payments Bank)

1. Rectify the IPPB email server (contact@ippbonline.com) immediately and confirm its functional status.
2. Identify the staff responsible for the long-term failure and maintenance lapse of the IPPB server infrastructure. Take action against the accountable staff.

This is an excellent focus point. The root cause of the initial failure lies squarely with the India Post Payments Bank’s (IPPB) IT infrastructure.

Here is a structured section. It focuses entirely on the reason the customer’s email did not reach the department. This uses the technical details from the Mail Delivery Subsystem notices.

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🚨 Systemic Failure: The Reason Customer Email Did Not Reach IPPB

The core of the grievance is not a matter of local post office inaction. It is a failure of the India Post Payments Bank’s central IT infrastructure. This failure prevents customer requests from being received at all.

1. ⚙️ Technical Proof of Failure

The Mail Delivery Subsystem notices provide explicit, undeniable proof. The recipient server, maintained by IPPB, is non-functional for incoming mail.

Technical Error Code	Description
Status: 4.4.1 (India Post Payments Bank)	This is an SMTP status code that signals a temporary delivery failure. The sending server (Gmail) will retry, but the issue is on the recipient’s end.
Diagnostic-Code: timed out	The precise cause: The recipient server did not accept our requests to connect. This means the IPPB mail server at ippbonline.com (IP address 103.108.118.61) was either offline, overloaded, or actively blocking the connection.
Action: delayed (Failed to Will-Retry-Until: Dec 10, 2025)	The email was repeatedly deferred and finally failed, confirming the problem was chronic and not a temporary network glitch.

2. 📉 Implications of IT Mismanagement

This technical failure points to a severe lapse in the bank’s operational management and technical diligence. (India Post Payments Bank)

A. Failure of a Core Public Service Channel

The email address contact@ippbonline.com is publicly advertised as a channel for customer queries and complaints. The fact that it is timing out demonstrates:

• Zero-Tolerance Negligence: A publicly facing, mission-critical server for a national payment bank should have robust monitoring and redundant systems. A failure lasting over 48 hours is a profound operational failure.
• Breach of Customer Service Policy: IPPB’s own Customer Protection and Grievance Redressal Policy relies on accessible channels. A non-functional primary email violates the spirit of this policy.

B. Unwarranted Burden on Citizens (India Post Payments Bank)

Due to this internal technical error:

• The team did not receive a routine request for a Doorstep Banking Service (DBS).
• The customer had to resort to using the Public Grievance Portal to submit a simple service request.

Conclusion: The grievance is not against a missing postman. The message targets the Accountable Staff in the IPPB/DOP IT division. Their gross mismanagement of critical server infrastructure has cut off a communication lifeline for citizens. Immediate rectification of the contact@ippbonline.com server and disciplinary action against those responsible for its sustained failure are mandatory.

You have successfully submitted the grievance, and the relevant Nodal Officer has officially received it.

• Officer Concerned To: Posts
• Officer Name: Shri Rupesh Pal (ADG PG)
• Email Address: ddgpgq[at]indiapost.gov[dot]in
• Contact Number: 01123096087
• Grievance Number: DPOST/E/2025/0053123

The most efficient way to follow up is through the dedicated CPGRAMS portal where you registered the complaint. Then, use the direct email ID provided for the grievance division.

1. 🌐 Follow-Up Via CPGRAMS Portal (Tracking)

You can track the progress of your grievance directly on the CPGRAMS portal. This is the first and most formal step.

• Web Link for Tracking: The exact link may vary. You should look for the “View Status” or “Track Your Grievance” section on the CPGRAMS portal where you registered. You will need your Registration Number and possibly your registered mobile number or email ID.
• Action: Log in and check for updates under registration number DPOST/E/2025/0053123.

2. 📧 Direct Email Follow-Up

Since you already attached the failed delivery PDF, a brief, formal email follow-up is appropriate.

The email address for the Public Grievances division, where Shri Rupesh Pal is concerned, is:

• Email Address: ddgpgq@indiapost.gov.in (Note: I have replaced [at] and [dot] with the correct symbols for use in an actual email.)

Draft Follow-Up Email (for ddgpgq@indiapost.gov.in) (India Post Payments Bank)

Use the following draft, written in plain text, to ensure clarity and professional tone:

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Subject: URGENT Follow-up: Failure of IPPB Email Server & Request for DBS (Grievance DPOST/E/2025/0053123)

Dear Shri Rupesh Pal Sir / Madam,

This email is a follow up to the Public Grievance DPOST/E/2025/0053123 filed on 12/12/2025. This grievance has been forwarded to your office.

The grievance concerns the failure to open an IPPB Savings Account. This failure occurred via Doorstep Banking Service DBS for Beerbhadra Singh at Mirzapur City.

The root cause of the initial failure is the complete non-functioning of the official IPPB email server. This issue originated from the original request made on 08/12/2025. The official IPPB email server is not functioning at all. The server contact@ippbonline.com does not work at all. This server repeatedly timed out. It also rejected my request. The detailed Mail Delivery Failure notices were attached as a PDF to the grievance.

This technical failure reflects a severe lapse in IT management and accountability within IPPB/DOP.

I request the following immediate action: (India Post Payments Bank)

1. Direct action on the service request: Please ensure the Postman/IPPB Executive contacts Mobile Number 9794103433 immediately. They need to schedule the doorstep account opening at Mohalla Surekapuram Colony, Mirzapur City.
2. Action on Mismanagement: I request immediate action against the accountable staff. They are responsible for the sustained failure of the public contact email server contact@ippbonline.com.

Awaiting prompt resolution of both the service request and the systemic issue.

Yours sincerely, Yogi M. P. Singh (Mobile: 9794103433)

Here is the structured list of all essential contact details, application IDs, and links. It is based on the grievance and appeal data you provided. Use these to track and follow up on this case.

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1. Tracking & Reference IDs

• Grievance Registration Number: DPOST/E/2025/0053123
• Appeal Registration Number: DPOST/C/A/25/0005778
• Date of Original Grievance: 12/12/2025
• Date of Appeal Filing: 24/12/2025

2. Official Email Addresses (India Post Payments Bank)

Recipient	Email Address	Purpose
Assistant Director (Prayagraj)	pg.allahabad@indiapost.gov.in	For follow-up on your active Appeal.
IPPB Official Support	contact@ippbonline.com	Primary service request (Note: Reported as failing).
Complainant (Yogi M.P. Singh)	yogimpsingh@gmail.com	Registered email for the grievance.

3. Contact Numbers (India Post Payments Bank)

• Prayagraj Regional Office: 0532-2623471 (Office of J.M. Pandey, AD Postal Services)
• Applicant Contact: 9794103433 (Beerbhadra Singh)
• IPPB Toll-Free Helpline: 155299 (General Doorstep Banking enquiries)

4. Web Links & Portals (India Post Payments Bank)

• CPGRAMS (Grievance Tracking):pgportal.gov.in
  • Use this link to check the status of your appeal using the Appeal Number.
• India Post Tracking: indiapost.gov.in
• IPPB Doorstep Request Page:ippbonline.com/web/ippb/doorstep-banking
  • You can attempt to submit a fresh digital request here to bypass the failing email server.

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5. Key Official to Address (India Post Payments Bank)

J. M. Pandey, Assistant Director of Postal Services, Office of the Postmaster General, Allahabad Region, 3rd Floor, Prayagraj HPO Building, Civil Lines, S N Marg, Prayagraj – 211001

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Would you like me to draft a professional email to J.M. Pandey that includes all these IDs to ensure your appeal is prioritized?