📝 UPIC’s Technical Failures: Seeking Clarity from UP Information Commission on Case S10/A/1318/2024

On December 5, 2025, Yogi M P Singh filed an RTI application (Registration No. UPICM/R/2025/60620) with the Uttar Pradesh Information Commission (UPIC). The application seeks detailed information regarding a disposed second appeal case. It highlights several technical issues observed on the Commission’s official website, referred to as UPIC’s Technical Failures. These issues include frequent downtime, broken links, and an outdated user interface that complicates navigation.

The appellant submits the application to PIO Mumtaz Ahmad, who acknowledges it as ‘RTI REQUEST RECEIVED.’ The request emphasizes the appellant’s right to information following the disposal of his case.

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Case Specifics and Order Status (UPIC’s Technical Failures)

The Commission recently decided a second appeal case that revolves around the core issue.

• Second Appeal Registration Number: A-20240601728
• Case File Number: S10/A/1318/2024
• Hearing Court: S-5
• Title: Yogi M P Singh (Mobile: 7379105911) versus PIO Address Lucknow Development Authority Lucknow
• Case Status: Final order passed and case disposed of on 03/12/2025.

The applicant has formally requested a certified and legible copy of the order. The commission passed the order on 3rd December 2025. The applicant notes that the website has not uploaded the order. They seek to know the maximum span of time taken by staff to upload such final disposal orders.

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Website Transparency and Technical Issues

A significant portion of the RTI application focuses on recurring technical failures and transparency concerns related to the UPIC website.

404 Error on Key Document

The appellant had submitted a crucial document, identified as the KOF document (Document Number D-021220250005, uploaded on 02/12/2025). The applicant confirms that attempting to view this document online results in a 404 error. The supporting PDF attachment includes screenshots of the KOF page and the error page. We have asked the PIO to provide the reason for this persistent error.

Language Selection Failure

Despite the applicant selecting the English version of the website interface, the system consistently displays the Hindi version. The applicant has requested that the PIO consult with a technical expert. They need to provide the reason for this language selection failure. This should include a screenshot of the issue in the accompanying PDF.

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Accountability and Financial Transparency (UPIC’s Technical Failures)

The application also seeks details on the administration and financial aspects of the website’s operation, ensuring accountability regarding public funds.

1. Personnel: The name and designation of the personnel currently responsible for the maintenance and updating of the official website.
2. Expenditure: We have included the total fund spent on the ongoing maintenance and update of the website up till now.Additionally, it includes the total fund spent on the initial preparation of the website.

The applicant, Yogi M P Singh, expects the Public Information Officer to furnish the requested six points of information.You must complete this within the statutory 30-day period.

💡 Analysis of 404 Error on Uploaded KOF Document

The core issue highlighted is a persistent 404 NOT FOUND error. This occurs when attempting to access a specific document on the Uttar Pradesh Information Commission (UPIC) website. This technical failure directly impacts the transparency and accessibility of case documents. (UPIC’s Technical Failures)

Key Observations from Uploaded Screenshots (UPIC’s Technical Failures)

1. Dashboard Status: The Citizen Dashboard shows that 87 documents are categorized under “प्रचलित वाद से सम्बंधित प्रपत्र (के. ओ. एफ.)” (Documents related to a prevalent case – KOF). This confirms that KOF documents are part of the system and tracking.
2. KOF Document Details: The document is identified by the Diary Number D-021220250005.. This page correctly lists the applicant, Yogi M P Singh, along with his mobile number (7379105911).
3. The Error: When the system attempts to open the document linked to this file, the browser page displays an error. It shows a prominent “404 NOT FOUND” message. The system tries to open or view the document linked to the file. Then, the browser page shows a prominent “404 NOT FOUND” message. The URL suggests the system is attempting to execute view_documents.

What the 404 Error Implies (UPIC’s Technical Failures)

A 404 error is a standard HTTP response code. It indicates that the server could not find the requested resource, in this case, the actual KOF file. For an uploaded document, this usually suggests one of the following technical issues:

• File Deletion or Corruption: The system may have accidentally deleted the file associated with Diary Number D-021220250005. This might have occurred from the UPIC server’s storage location. Alternatively, the file path itself may be corrupted.
• Incorrect Database Link: The link stored in the website’s database might be incorrect. This URL leads to the document, but it may be outdated. Alternatively, it might be pointing to an empty directory.
• Permissions Issue: Less likely for a “Not Found” error. The file may exist but lack the correct permissions. This prevents the web server from serving it to the public URL.
• Improper Upload/Migration: The upload process on 02/12/2025 may have successfully created the record in the database (Diary No. D-021220250005), but failed to properly save the physical PDF file to the designated server folder. (UPIC’s Technical Failures)

Action Taken in RTI (UPIC’s Technical Failures)

The comprehensive RTI application highlights the applicant’s formal request. This request addresses the Public Information Officer (PIO) to explain the reason behind the 404 error. The request includes supporting screenshots.

🌐 Analysis of Website Language Selection Failure

The user is experiencing a common website issue. The language selection preference is ignored. As a result, the interface remains in the default language (Hindi), even after selecting English. (UPIC’s Technical Failures)

The submitted screenshot clearly demonstrates this problem:

• Intended Action: The user attempted to select “English”. They used the dropdown menu located at the top right corner of the dashboard.
• Result: Despite this selection, the main navigation menu items (डैशबोर्ड, आवेदन, आवेदन संपादित करें, etc.) and the primary dashboard headings (डैशबोर्ड, एम.आई.एस. रिपोर्ट) remain displayed in Hindi (Devanagari script).

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Potential Technical Reasons for Language Failure (UPIC’s Technical Failures)

This issue, where the user interface (UI) translation fails to apply, typically stems from one or more of the following technical flaws in the website’s architecture:

1. Client-Side Cookie/Session Failure:
   • The website uses cookies or session variables to remember the user’s chosen language (English). If the user’s browser settings block the cookie, the system defaults back to Hindi on every page load. If the server-side session variable fails to update correctly, the system defaults back to Hindi on every page load.
2. Missing Translation Files or Hard-Coded UI:
   • The developers likely hard-coded the UI elements directly into the website’s primary HTML/PHP files. These elements include navigation links and dashboard labels. They used Hindi text to hard-code them.
   • If the system is not properly using a Translation Management System (i18n framework), selecting English may change a flag. However, it might not find any corresponding translated text to replace the hard-coded Hindi labels.
3. Server-Side Logic Error:
   • The server may receive the “English” request. However, it might fail to execute the necessary code. Use this code to switch the language variable used by the display template. This code needs to activate the language toggle, which only affects dynamically loaded content. This content isn’t visible in the screenshot and doesn’t affect the static menu structure.
4. Caching Issue:
   • The browser or a server-side cache, such as a CDN, might be serving an outdated version of the page. This cached version delays the application of the latest language preference.

Action Taken in RTI (UPIC’s Technical Failures)

The applicant correctly included this issue in their formal RTI request (Point 4). They stated: “I have opted for the English version, but the interface consistently displays the Hindi version.” Kindly consult with your technical expert and provide the reason for this language selection failure. This places the responsibility on the Public Information Officer (PIO). They must consult the technical team. The PIO then provides an official explanation for the website’s deficient language functionality. (UPIC’s Technical Failures)

I can provide you with the web link. Here are the general contact details for the Uttar Pradesh Information Commission (UPIC). This includes the contact information for IC Padum (Shri Padum Narayan Dwivedi).

🔗 UP Information Commission Web Link

• Official Website: https://upsic.up.gov.in/
• Alternative/Wikipedia Link: upic.gov.in¹

📞 UP Information Commission Contact Details (UPIC’s Technical Failures)

Contact Type	Name/Details	Contact Information
Office Phone Number	UPIC Head Office	0522-2724930
Webmaster Email	For website technical issues	webmaster-upic[at]up[dot]gov[dot]in
PIO Email	Jan Soochna Adhikari (PIO)	jansu-section[dot]upic[at]up[dot]gov[dot]in
PIO Name	Shri Mumtaz Ahmad (Administrative Officer)	Included in the RTI application details provided previously.
First Appellate Authority	Shri Tejaskar Pandey (Deputy Secretary)
Address	RTI Bhawan, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh	7/7A, RTI भवन

🏛️ IC Padum (Shri Padum Narayan Dwivedi) (UPIC’s Technical Failures)

The weekly cause list shows the Information Commissioner (IC) along with their corresponding Court/Chamber.

• Information Commissioner: Shri Padum Narayan Dwivedi
• Hearing Court/Chamber: S-5