📢 Urgent Refund Issue with Facebook India: A Grievance Against Advertising Account Practices

The following post outlines a formal grievance filed against Facebook India Online Services Pvt. Ltd. concerning a significant pending refund from an advertising account. The complainant alleges non-transparent dealings, policy violations, and a failure to refund funds after disapproving advertisements.

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📝 Grievance Overview and Details

This complaint, formally registered, details a dispute over unrefunded money in a Facebook advertisement account following policy-related ad disapprovals.

• Grievance Number: 6811660
• Registration Date: 2025-02-16 14:05:04
• Complainant: Yogi M. P. Singh (Mahesh Pratap Singh)
  • Contact No: 7379105911
  • Location: Mirzapur, Uttar Pradesh
• Company in Grievance: Facebook India Online Services Pvt. Ltd.
  • Address: DLF Atria Block N, Jacaranda Marg, DLF City Phase II, Gurugram – 122002 Haryana India.
• Product Value in Dispute (INR): 1000-10000
• Current Status: In Process

🏛️ Core Issue: Failure to Refund Disapproved Ad Funds

The heart of the complaint is Facebook India’s alleged practice of retaining funds added to the advertising account, even after the associated advertising orders are rejected due to “policy violations.” The complainant strongly contrasts this practice with that of other major advertising platforms, such as Google, which are cited as standard companies that do refund such amounts.

The complainant expresses full dissatisfaction with the services, labeling them as “3rd grade” and accusing the company of “cheating the innocent and gullible people.”

Key Allegation: “They never refund this money after disapproving the advertisement order, unlike Google and other standard companies.”

💰 Financial Breakdown of the Dispute

The complainant has provided a detailed accounting of the funds transferred to the Facebook ad account and the amounts billed, demanding the refund of the remaining balance.

Financial Item	Period	Amount (INR)
Total Funds Transferred (Meta)	2025-02-04 to 2025-02-15	3,487.01
Old Balance Amount	Before 2025-03-04	788.45
Total Available Funds (Calculated)		4,285.46
Total Amount Billed	2025-02-04 to 2025-02-15	2,145.15 (GST Excluded)

The complainant demands that Facebook India refund the balance amount after deducting the total billed amount (Rs. 2145.15 + GST).

🧐 Details of Ad Account and Complainant

For identification and resolution purposes, the following account details were provided in the grievance:

• Facebook Ad Account ID: 348910478553028
• Account Name: Mr. MAHESH PRATAP SINGH
• Business/Address: Mahesh Pratap Singh, Mohalla Surekapuram, Jabalpur Road, Mirzapur, UP 231001, India
• Complainant PAN: GSWPS0850Q

🚨 Allegations of Unethical Business Practices

Beyond the direct financial issue, the grievance includes serious accusations against Facebook India’s overall conduct:

1. Lack of Transparency: Alleging “cryptic and mysterious dealings” and not pursuing ethical values.
2. Mismanagement of Funds: Claiming the company “do not have funds details transferred by the customers in a single place.”
3. Misleading Advertising Setup: The complaint highlights the aggressive linking of “boost post” on every Facebook post, which leads to immediate payments, followed by rejection due to policy violations, and subsequent refusal to refund.

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Action Demanded

The complainant is seeking a directive for Facebook India staff to refund the balance amount in the advertisement account promptly and to adhere to the ethical values required for a standard company.

This is a serious matter, and given your dissatisfaction with the direct support channels (implied by the grievance filing), you should pursue all available formal channels.

Here are the key contacts and web links for pursuing your refund issue with Meta (Facebook) India, focusing on both internal support and external government-mandated redressal mechanisms.

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📞 I. Direct Meta (Facebook) India Grievance Officer

The first mandatory step under Indian IT Rules for any grievance against a social media intermediary is to contact the appointed Grievance Officer. Your issue, although related to ads, should be formally directed here since it concerns a financial dispute and alleged lack of service.

Contact Detail	Information
Name of Grievance Officer	Amrita Kaushik (or the current designated officer)
Grievance Email ID (for IT Rules-related complaints)	fbgoindia@support.facebook.com
Physical Address	Meta Platforms, Inc. Unit 28 and 29, The Executive Centre, Level 18, DLF Cyber City, Building No. 5, Tower A, Phase III, Gurgaon – 122002, India

Note: The Grievance Officer is typically mandated to acknowledge the complaint within 24 hours and resolve it within 15 days of receipt.

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💻 II. Meta Business Support for Ad Accounts (Best for Refunds)

For refund and billing-specific issues, the most practical route remains the Meta Business Support channel, as they have direct access to your ad account data. You must be logged into your ad account to access this support.

• Platform: Meta Business Help Center
• Web Link: Generally accessed through the Facebook Ads Manager or Business Support Home portal.

Steps to Access Direct Chat/Email Support:

1. Log in to your Facebook Ads Manager (using the account associated with the Grievance Details: Account: 348910478553028).
2. Navigate to the Billing section.
3. Go to Payment Settings or look for the “Get Help” link at the bottom of the page.
4. Select the issue type (e.g., “Help with a Payment” or “I want to request a refund”).
5. Follow the prompts to connect with a support representative via Live Chat or Email.

Tip: Have your Ad Account ID, transaction dates, and the specific refund amount (Rs. 4285.46 – Rs. 2145.15 = Rs. 2140.31 + applicable GST) ready.

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🏛️ III. Government Consumer Grievance Channels

Given that you have already filed a grievance (Grievance Number: 6811660), the best next step is to use the government’s official channels for escalation if the internal process fails.

1. National Consumer Helpline (NCH)

The NCH is under the Department of Consumer Affairs and is the platform for consumer complaints. Since you have an existing grievance, this is a strong avenue for follow-up.

• Web Portal (to track/escalate): https://consumerhelpline.gov.in/
• Toll-Free Number: 1800 11 4000 or 1915
• Note: You can track the status of your existing complaint (6811660) and escalate it through this portal if Meta India does not provide a satisfactory resolution in time.

2. Grievance Appellate Committee (GAC)

If you receive a decision from the Meta Grievance Officer (or if you receive no response) and you are still aggrieved, you can appeal the decision to the government’s GAC.

• Web Link for Appeal: https://gac.gov.in/
• Note: You must appeal within 30 days of receiving the Grievance Officer’s decision or within 30 days of the deadline for their response (if they failed to reply).

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📝 Recommended Action Plan

1. Email the Grievance Officer: Immediately send a concise email to fbgoindia@support.facebook.com with your original grievance details (Grievance Number: 6811660), all transaction details, and the clear demand for a refund of the remaining balance.
2. Raise a Billing Ticket: Simultaneously, use the Meta Ads Manager -> Billing -> Get Help process to open a direct support ticket with the financial/billing team, as this is often the fastest way to action a refund.
3. Monitor the NCH Complaint: Keep a close watch on your complaint status (6811660) on the National Consumer Helpline portal. If the internal Meta channels fail to resolve the issue within a reasonable timeframe (e.g., 30 days), escalate the matter through the NCH platform.