The Department of Electricity consistently provides arbitrary electricity bills that often leave consumers confused and frustrated.
These bills rarely reflect actual usage, leading to a sense of distrust among the public regarding the accuracy of the measurements.
Thereafter, it’s the corrupt staff members who engage in unethical bargaining practices, undermining the integrity of the system.

In a desperate attempt to lower the exorbitant charges, many citizens find themselves coerced into negotiating directly with these individuals, who exploit the situation for their own gain.
This cycle of corruption not only hampers the reliability of electricity billing but also exacerbates the overall dissatisfaction with the services provided by the department.

Mirzapur Resident Files Grievance Over ₹10,995 Arbitrary Electricity Bill

A formal grievance has been filed against the Purvanchal Vidyut Vitran Nigam Limited (PVVNL), specifically the Electricity Distribution Division 2nd in Mirzapur, concerning this unjustly high charge that the complainant finds both perplexing and unacceptable.
The complainant, citing a consistent history of timely, low-value payments over the years without any previous disputes, alleges that this latest bill is not only arbitrary but also disproportionately inflated compared to their usual charges.
Furthermore, they have expressed deep concern regarding the lack of communication and transparency from the utility company regarding the sudden increase, and they have requested immediate rectification of the bill, along with a detailed explanation of the factors contributing to this escalation in charges.
It is crucial for consumers to receive fair treatment and to have their grievances addressed promptly to maintain trust in essential services like electricity.

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Grievance Overview

• Grievance Registration Number: GOVUP/E/2024/0093661
• Complainant Name: Lalit Mohan Kasera
• Date of Receipt: 20/12/2024
• Grievance Concerns: Executive Engineer, Mr. Manish Kumar Srivastava, Electricity Distribution Division 2nd, Mirzapur.

Summary of the Complaint

Mr. Lalit Mohan Kasera, on behalf of consumer Neelam Devi, has lodged a complaint regarding an electricity bill for December 2024 amounting to ₹10,995. The complainant underscores that this amount is not only egregiously high but also seems practically arbitrary, especially when compared to their consistent payment history, which has always reflected their commitment to meeting financial obligations on time.
He emphasizes that he belongs to a poor background and is unable to pay such a “huge illegal amount,” which places a significant strain on their household resources and overall well-being. This hefty charge raises serious concerns about billing practices and transparency within the electricity department.
He implores that such discrepancies should not go unaddressed, as they could lead to unjust consequences for vulnerable consumers like himself. The core request is for the electricity department to review the bill, rectify the error, and issue a genuine bill that accurately reflects their usage, so that timely payment can be made without further distress or financial hardship.

Evidence of Past Payments

To support the claim, the complainant has provided comprehensive details of payments made in the preceding months, which reveal a consistent and modest consumption pattern that fairly reflects their actual usage.
This historical data stands in stark contrast to the recent arbitrary electricity billing, which appears to be disproportionately high and unjustified.
In reviewing these payment records, one can observe clear trends indicating stable usage without drastic fluctuations.
Furthermore, the discrepancies in the billing raise significant concerns about the accuracy of the meter readings and the overall billing process employed by the utility provider, warranting a thorough inquiry to rectify these apparent inconsistencies and restore fairness in the billing system.

1. October 2024 Payment

• Account No.: 2521372000
• Consumer Name: NEELAM DEVI
• Amount Paid: ₹281 (Two Hundred Eighty One Only)
• Collection Date: 24/10/2024
• Receipt No.: 252635285672

2. November 2024 Payment

• Account No.: 2521372000
• Consumer Name: NEELAM DEVI
• Amount Paid: ₹282 (Two Hundred Eighty Two Only)
• Collection Date: 25/11/2024
• Receipt No.: 252066832000

Details of the Disputed Bill

The bill in question, issued in December, shows a stark contrast to the previous months’ charges, raising significant concerns not only among consumers but also among local authorities and consumer rights advocates.
It further prompts a thorough investigation into the practices that led to the generation of such an arbitrary electricity bill.
Many are left questioning the basis and accuracy of the billing process, as the sudden surge in costs seems inconsistent with their average consumption patterns.
This discrepancy has sparked a broader dialogue about transparency and fairness in electricity billing practices, emphasizing the need for regulatory oversight to protect consumers from unexpected and seemingly unjust charges.

• Account No.: 2521372000
• Consumer Name: NEELAM DEVI
• Bill Number: 252416674979
• Net Billed Unit: 108.00
• Arrear Amount: ₹10,395.99
• Payable by Due Date (19-DEC-2024): ₹10,995

Current Status and Officer Details

As of the date of filing, the grievance has been officially received and forwarded for action, and the responsible department has begun the review process to ensure that all concerns are thoroughly addressed.
This initial step marks the beginning of a comprehensive examination of the issues raised, as we are committed to maintaining transparency and fairness throughout the resolution journey.
All relevant parties will be kept informed, and we anticipate providing updates as the investigation unfolds to uphold our dedication to effective communication and resolution.

• Current Status: Grievance received
• Date of Action: 20/12/2024
• Forwarded To: Uttar Pradesh Government

Officer Concerns To:

• Officer Name: Shri Arvind Mohan (Joint Secretary)
• Organisation: Uttar Pradesh
• Contact Address: Chief Minister Secretariat, Room No. 321, U.P. Secretariat, Lucknow
• Email Address: arvind.12574@gov.in
• Contact Number: 05222226350

Yogi government is mute spectator of arbitrary electricity bills and corruption in the office of EDD II Mirzapur as failed to control anarchy

Theft of electricity is quite rampant but no action by concerned EE EDD II