Key takeaways from this blog post are as follows

Here are the key takeaways from the analysis of your case and the drafted blog post. One important theme that emerged was Bureaucratic Apathy:

1. Judicial Foundation and Police Inaction (Bureaucratic Apathy)

• Established Legal Right: The Ld. Civil Court, Howrah, confirmed your ownership and right to possession under Order No. 69 in T. Ex. Case No- 10 of 2011.
• Compliance with Fees: You have fulfilled the legal requirement for police assistance by depositing ₹13,362/- via Treasury Challan Form No. 7 as far back as 2013/2017.
• Persistent Negligence: Despite explicit court orders directing the O/C Panchla to provide a force (S.I., A.S.I., and Constables), the order has remained unexecuted for over eight years.

2. Critical Health Implications (Bureaucratic Apathy)

• Severe Cardiac Risk: Your medical reports from March 2024 show a Troponin I level of 10656.41 pg/mL, which is critically high (nearly 311 times the normal limit), indicating acute cardiac injury.
• Aggravating Factors: Uncontrolled diabetes and elevated creatinine levels worsen under the psychological and financial stress of the property dispute.

3. Administrative Apathy and Arbitrary Disposal

• Circular Logic: Previous grievances (GOVWB/E/2024/0001127 and GOVWB/E/2025/0000643) were closed. The closure included the arbitrary remark to “take up the matter with the state.” This happened despite the closing officer being a high-ranking state official.
• Procrastination: The office of the Special Secretary, Shri Ajay Kumar Pal, allowed grievances to remain pending for over six months. They failed to facilitate a field inquiry. They also did not enforce the judicial mandate.

4. Criminal Nature of the Grievance

• Trespass under BNS: “Goons” are occupying your property while you are in Mumbai for treatment. This situation constitutes criminal house-trespass under Sections 329–333 of the Bharatiya Nyaya Sanhita (BNS) 2023.
• Failure of Local Protection: Local police at Panchla P.S. have consistently overlooked complaints from your representatives, allowing illegal land grabbing to continue.

5. Essential Contact Information (Bureaucratic Apathy)

Authority	Detail
Primary Contact Officer	Shri Ajay Kumar Pal, Special Secretary (West Bengal)
Official Email	jointsecretarypar@gmail.com
Phone Number	033-22143655
Current Tracking ID	GOVWB/E/2026/0000222 (Grievance Against Arbitrary Action)

Justice on Hold due to Bureaucratic Apathy: The Human Cost of Administrative Procrastination in West Bengal

A democratic government must uphold the rule of law and protect the life and property of its citizens. However, Mr. Musharaf Mulla, an elderly citizen battling severe health crises, faces a harrowing cycle of bureaucratic loops. State officials have ignored court orders and displayed significant administrative apathy or bureaucratic apathy. His case, centred in the Panchla region of Howrah, West Bengal, serves as a stark case study. The inaction and procrastination by officials can jeopardise both constitutional rights and human life.

---

1. The Judicial Mandate: A Right Denied

This dispute centers around a clear judicial directive that has remained unheeded for nearly a decade. Order No. 69 in T. Ex. Case No- 10 of 2011, dated December 18, 2017, confirmed Mr. Mulla as the rightful decree-holder of his ancestral property by the Ld. Civil Judge, Howrah.

The court explicitly recorded that: (Bureaucratic Apathy)

• Mr. Mulla deposited ₹13,362/- via Treasury Challan Form No. 7 for police assistance.
• This payment aimed to secure 02 S.I., 02 A.S.I., 06 Constables, and 04 Lady Constables who would assist the court bailiff in delivering possession.
• The authorities directed the O/C Panchla to provide this assistance as of January 30, 2018.

Despite these clear orders, the local police administration at Panchla P.S. has consistently failed to act, allowing illegal occupiers to maintain their trespass through sheer administrative negligence.

---

2. Criminal Trespass and the Failure of Law Enforcement due to Bureaucratic Apathy

While the authorities remained inactive, “goons” and offenders took advantage of Mr. Mulla’s absence—he currently resides in Mumbai for medical treatment—to engage in criminal house-trespass. Under the Bharatiya Nyaya Sanhita (BNS) 2023, specifically Sections 329 through 333, such actions are serious criminal offenses.

When Mr. Mulla’s representative, Shaikh Nazrul Islam, attempted to lodge complaints at the local station, the police personnel allegedly overlooked the matter. The Panchla Police Station did not take action. This happened despite police assistance costs being paid years prior. It represents a total collapse of law and order at the local level.

---

3. The Medical Crisis: A Life in the Balance

Administrative procrastination is not merely a matter of paperwork; it has profound physical consequences. Mr. Mulla is a old age citizen suffering from life-threatening cardiovascular diseases.

His medical records paint a terrifying picture of his health:

• Severe Cardiac Injury: A Troponin I level of 10656.41 pg/mL—nearly 311 times the normal limit.
• Metabolic Disturbance: Uncontrolled diabetes with fasting glucose at 177 mg/dl and post-prandial at 249 mg/dl.
• Renal Strain: Elevated creatinine levels of 1.49 mg/dl.

Medical professionals emphasise that they clinically indicate serial monitoring. However, the stress of losing his property to illegal “land grabbers” directly catalyses further health deterioration. The state remains inactive in this situation.

---

4. The Grievance Loop & Bureaucratic Apathy: Arbitrary Actions of the Special Secretary

In an attempt to seek redress, Mr. Mulla approached the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). However, the West Bengal state machinery characterised its response as “mechanical and arbitrary” disposal.

The grievances (GOVWB/E/2024/0001127 and GOVWB/E/2025/0000643) were closed on July 7, 2025. A circular remark stated: “Grievance is pending with Govt of West Bengal. You are requested to take up the same with them directly”.

This is an administrative paradox:

• Shri Ajay Kumar Pal (Special Secretary) closed the case. He is the representative of the Government of West Bengal.
• It is an evasion of duty for a state official to close a ticket. Directing a citizen to contact the state during this process is inappropriate.
• Such actions reflect a lack of “Good Governance” and a blatant disregard for the protocols of public grievance redressal.

---

5. Escalation: Demanding Accountability

As of January 26, 2026, we filed new grievances (GOVWB/E/2026/0000220 and GOVWB/E/2026/0000222) to challenge this arbitrary procrastination. The demands are clear and urgent:

1. Immediate Execution: The O/C Panchla must execute the Writ for Delivery of Possession as ordered in 2017.
2. Criminal Prosecution: Authorities must register an FIR against the illegal occupiers under the BNS 2023.
3. Administrative Inquiry: The office of the Special Secretary failed to provide a substantive resolution for over nine months. Therefore, we should issue a show-cause notice.

---

Conclusion(Bureaucratic Apathy): Justice Delayed is Justice Denied

The case of Musharaf Mulla is a haunting reminder that without administrative will, judicial orders are reduced to mere paper. The West Bengal P&AR Department has procrastinated. This delay has allowed property grabbing to flourish. It has also placed a old age citizen’s life at extreme risk.

The state must recognise that the “right to property” and the “right to life” are not optional. The Superintendent of Police, Howrah Rural, must intervene swiftly. It is no longer just a legal requirement. It is both a moral and a medical necessity.

Based on your grievance documents, we have analysed the current status of your applications. Here are the specific details regarding the authorities involved. We also include contact information and digital records related to your case.

1. Core Application & Grievance IDs

These identifiers represent the official record of your struggle for justice across three years of filings.

• GOVWB/E/2024/0001127: Initial grievance regarding the inaction of O/C Panchla and the non-execution of the 2017 court order.
• GOVWB/E/2025/0000643: A reminder grievance highlighting that six months had passed without action from the Special Secretary’s office.
• GOVWB/E/2026/0000220: Urgent representation to the SP Howrah Rural citing severe cardiac health issues and criminal trespass.
• GOVWB/E/2026/0000222: Formal complaint against the arbitrary “Case Closed” comments made by the Special Secretary.

---

2. Concerned Public Authority Contact Details (Bureaucratic Apathy)

The following official is currently designated as the “Officer Concerns To” for all your active grievances.

Authority Title	Name of Official	Organisation / Department
Special Secretary	Shri Ajay Kumar Pal	Personnel & Administrative Reforms (P&AR) / PG Department, West Bengal
Contact Address	Block-IV, Writers’ Building, Kolkata	P&AR / PG Department
Email Address	jointsecretarypar@gmail.com	Official Grievance Email
Phone Number	033-22143655	Official Contact Line

---

3. Property & Legal Reference Details

To track the specific legal status of your property and the court’s mandate, use the following references:

• Court Order Reference: T. Ex. Case No- 10 of 2011 (Order No. 69, Dated 18.12.2017).
• Land Record (Khatian): Khatian No: 8664, Mouza: Panchla, District: Howrah.
• Police Assistance Fee Receipt: Treasury Challan Form No. 7 for ₹13,362.

---

4. Important Web Links (Bureaucratic Apathy)

You can use these portals to monitor the progress of your current grievances or escalate the matter further.

• CPGRAMS (Centralized Public Grievance Redress and Monitoring System): https://pgportal.gov.in/ (To check status for IDs starting with GOVWB).
• West Bengal “Sarkarer Dware” (Grievance Portal): https://banglarshiksha.gov.in/ (Direct State portal for West Bengal citizens).
• West Bengal Land Records (Banglarbhumi): https://banglarbhumi.gov.in/ (To verify live Khatian and Plot data for Khatian No. 8664).

Next Step: Would you like me to help you draft a formal email specifically to jointsecretarypar@gmail.com attaching all your grievance IDs to demand an immediate status update before you escalate to the Lokayukta?