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Grievance Status for registration number : DOCAF/E/2019/04672
Grievance Concerns To
Name Of Complainant
Preeti Singh
Date of Receipt
30/11/2019
Received By Ministry/Department
Consumer Affairs
Grievance Description
Grievance Number: 1745562 Grievance Reg Date: 2019-11-20 00:07:55 Complainant Name :-Preeti Singh Complainant Contact No :-9336252631The matter is concerned with the report submitted by the staff of the Amazon online shopping on the website of consumer affairs national consumer helpline in which Amazon online shopping only submitted inconsistent report to the submitted grievance ipso facto obvious from the perusal of the report. Whatever product sold Amazon online shopping in the name white board marker ink is not really a white board marker ink. If such a company exists whose product was sold to applicant in the name of white board marker, then they make available the detail of the company like registration etc. If there is no such company, then Amazon online shopping by colluding with the such fake proprietors of the fake companies only cheating the citizens on the large scale. Which is illegal act and can not be avoided in the name third party sellers as staff of Amazon online shopping is escaping from such serious irregularity in the name of third party seller. Here spurious white board marker ink was sold by the seller by using the platform of the Amazon online shopping so promoter of such cheaters how can Amazon online shopping avoid its responsibility. Here matter is subjected to breach of consumer rights and consumer was cheated by selling spurious white board marker ink and on complaint, Amazon online shopping overlooked the complaint regarding the fake ink and fake company which explicitly implies that fake companies are selling fake items through Amazon online shopping in caucus with the staffs of the Amazon online shopping.
Current Status
Case closed
Date of Action
31/12/2019
Remarks
Response received from the company, We understand that you have had a poor customer experience on account of acts or omission solely attributable to an independent third party seller. In this regard, we would like to emphatically state that Amazon.in is an ecommerce site and an intermediary as defined under the Information Technology Act, 2000. Basis your complaint, on investigation with the seller, we find that you had placed the order on 25th July, 2019 and had not raised any issue, and have now raised these issues at a belated stage. Accordingly, we are unable to assist you. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. NCH contacted you on 12th December 2019 at 12:41 PM to take feedback then you informed that you are not satisfied with the company response, company has provided you different and suspicious product. In view of the same NCH advised you that if you are not satisfied with the company response then move to consumer forum and file a case against the company, following the procedure prescribed by them. For More information you may visit the website http://www.ncdrc.nic.in/districtlist.html.
Rating
1
Poor
Rating Remarks
It is quite is that the government remained fail to take action against a cheater company which is shamefull for the concerned public staff and it is expected from the staff of the Modi government that they will keep their promises to provide transparent and accounttable government to the people in the states. Think about the gravity of situation a company is selling fake spurious ink which is putting a black spot on the government. A common man can understand that if there is honesty in the dealings of the government then how can a company be allowed to carry out business which are producing fake ink quite obvious from the repeated complaints but concerned staff are reluctant to take action in the matter. If the government is not taking action after repeated complaints this implies that running company has full permission of the government through back door. It is quite obvious that there is no permission from the government to such company on paper even then companies are running.
Officer Concerns To
Officer Name
Mr. Manish Gupta (Project Manager)
Organisation name
National Consumer Helpline
Contact Address
Krishi BhawanDelhiNew Delhi
Email Address
support-nch2@gov.in
Contact Number
01123232018