From: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>
Sent: Tuesday, June 11, 2024 5:51 PM
Subject: Re: DEABD/E/2024/0032055 Name Yogi M. P. Singh
Ma'am/Dear Sir
With reference to the captioned, we would like to inform that we have already taken up the
matter with CRM portal via CRM ID 437649851 dated 07.05.2024,
As per CRM portal, we have been advised as under
MDS: TRANSACTION IS SUCESSFUL,
We have also raised the reversal request with concerned department. The outcome will
be advised accordingly.
We regret for inconvenience cased to you. Please feel free to get in touch with us, in case
of any further query/concerns.
Regards
Branch Manager
State Bank of India
Mirzapur City Branch (12731)
Grievance Status for registration number : DEABD/E/2024/0033340
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
16/05/2024
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : Reserve Bank of India
Branch / Name of Bank and Branch : City branch State Bank of India district Mirzapur Uttar Pradesh
How are transaction succeeding without otp verification in state bank of India?
Money deducted in the name of OTHPG from my bank account which details are as follows.
Value Date- 27 Apr 2024, Description- by debit card-OTHPG 081987
WWW.STYLELINE.STORE +971589077-, Debit- 750.94
Think about the insecurity of transactions made online by the customers that state Bank of India itself does not know who is drawing this money when both account holders submit their KYC to the banks concerned. Think about the gravity of the situation without confirmation of one time password transactions being succeeded online which means no bank accounts are safe in the banking institutions of the government of India. It is quite obvious that cyber fraud has reached its peak during this period and everyone knows that the greatest value of electoral bonds were purchased by online gaming and lottery king Santiago Martin. It is quite obvious from the attached documents that the success rate of the sbi regarding the complaints of cyber fraud in such transactions is merely 20 percent. The ground reality of this 20% success is also incredible. It is quite obvious that Rahul Kumar Singh AGM AGM CUSTOMER SERVICE Wants to close my grievance by taking recourse of the following Gmail sent on my email which is as follows.
From: billdesk cms billdesk.cms@sbi.co.in
Sent: Tuesday, May 14, 2024 3:18 PM
Subject: RE: DEABD/E/2024/0028867 NameYogi M. P. Singh
Dear Team,
Thank you for writing to us at Billdesk Payment Gateway Support.
With the reference to the below query, we are unable to locate the transaction below with the given details. Hence, request you to confirm if the below mentioned transaction pertains to Billdesk.
If yes, then kindly provide us with the BillDesk’s 14-digit alphanumeric transaction ID (eg. ISMP1234567890) which usually gets generated if the transaction is done through Billdesk Payment Gateway.
Warm Regards
Gracy Jaipal
SBI IT-CMD Team,
State Bank Global IT Centre, Kapas Bhawan
Grievance Document
Current Status
Case closed
Date of Action
13/06/2024
Remarks
advised suitably, copy enclosed.
Reply Document
Rating
1
Poor
Rating Remarks
With reference to the captioned, we would like to inform that we have already taken up the matter with CRM portal via CRM ID 437649851 dated 07.05.2024, As per CRM portal, we have been advised as under MDS: TRANSACTION IS SUCESSFUL, We have also raised the reversal request with concerned department. The outcome will be advised accordingly. We regret for inconvenience cased to you. Please feel free to get in touch with us, in case of any further query/concerns. Regards Branch Manager State Bank of India Mirzapur City Branch (12731) I think that concerned staff of the bank must take time bound action in the matter as there is long delay and still they are taking time which means after delay the matter will be put into the heap of garbage. On one side of the screen various rules are framed by Reserve Bank of India to secure the online transactions but on the other side of the screen transactions are taking place without verification of the one time password.
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970