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Grievance Status for registration number : DEABD/E/2022/46646
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
24/06/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Credit/Debit/ATM Cards Related >> ATM/Credit Card Frauds
Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch of SBI District Mirzapur
Account Number : 34645721675
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Yesterday, the applicant again made an attempt to make payment for purchased medicine but it failed because OTP was not sent by State Bank of India on the registered mobile number of the applicant. During internet banking no such problems arise. Branch is incompetent to understand the contents of grievance. SBI LHO BHUBNESWAR on 21/06/2022 approved Report remarks The OTP for the said transaction appears to be shared as per the log report. The details of the SMS log report sent to the customer. Thus it appears that the credential was shared with the 3rd party, which comes under customer negligence for which the Bank is not liable. Hence the complaint may be treated as dealt with and closed.
The details of the SMS log report sent to the customer. श्री मान यह रिपोर्ट आपने कस्टमर को कब भेजी अरे कुछ तो साख बचाओ
जब की शाखा प्रबंधक की रिपोर्ट है
We have informed customer regarding the card activation process as the card held with the customer is inactive after the activation process all the services related to the debit card will resume.
श्री मान जी इस समय भारतीय स्टेट बैंक में भ्रष्टाचार अपनी समस्त सीमाओं का अतिक्रमण कर चुका है
श्री मान जी इंटरनेट बैंकिंग का ओ टी पी आता है श्री मान जी ब्रांच मैनेजर ने मुझसे कहा ग्लोबल कार्ड ज्यादा सिक्योर है मास्टर कार्ड की तुलना में अब मै समझा ग्लोबल कार्ड में मैनीपुलेशन ज्यादा संभव है पांच वर्ष से मास्टर कार्ड यूज़ किया उसमे यह परेशानी नहीं आयी अरे कम से कम भ्र्ष्टाचार कम करों
I want to draw the kind attention of the accountable staff of the State Bank of India to the screen shot taken from the internet banking of the applicant which is categorically showing that ATM card issued to the applicant is active so there is no need to initiate the process of activation because process of activation has been already carried out by the applicant and the branch manager city branch of the State Bank of India district Mirzapur only misleading the not only applicant but the senior rank officers of the State Bank of India.
Grievance Document
Current Status
Case closed
Date of Action
13/07/2022
Remarks
Dear Sir, customer didnot wanted the Global variant of debit card as he was not receiving OTP while doing transactions through debit card so we have issued new debit card as requested by customer on 11.07.2022 सादर शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाखा मिर्जापुर -231001
Reply Document
Rating
1
Poor
Rating Remarks
Factual position is that debit card issued by the State Bank of India was active but the concerned branch manager without checking the status of the global card issued by the bank to the customer reported the public grievance portal of the Government of India that Global card is inactive reflects the dereliction of duty by the concerned staff of the State Bank of India. Whether it reflects the good governance as clamed by our great prime minister Narendra Damodar Modi time and again before the print and electronic media. Whether in good governances of the citizens of the country are redressed in such a third grade manner as has been done by the public authority State Bank of India working under the supervisory control of the prime minister office. In a good governance there is transparency and accountability in the dealings of the public authority which is not available in the dealings of State Bank of India. Staff are too much incompetent to understand the grievance ipso facto.
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
Whether in good governances of the citizens of the country are redressed in such a third grade manner as has been done by the public authority State Bank of India working under the supervisory control of the prime minister office. In a good governance there is transparency and accountability in the dealings of the public authority which is not available in the dealings of State Bank of India. Staff are too much incompetent to understand the grievance ipso facto.
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