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Grievance Status for registration number : DEABD/E/2022/45287
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
18/06/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : State Bank of India
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Branch manager of city branch of SBI says as-Kindly use this new card issued to you in Feb 2021, since the validity of expired card cannot be extended.
Account services are blocked and GLOBAL Card not working but this lady is saying that use your GLOBAL Card. Most surprisingly this GLOBAL Card has been blocked by the branch. Lady branch manager of the city branch of SBI is completely diplomatic and has a malicious approach to customers.
I have made repeated complaints to SBI Customer Care but they could not resolve any problem and they expressed inability. Lady branch manager is root ca
SBI Customer Care - Case - 105720825 - has been resolved
Dear Sir/Madam,Thank You for Banking with us. Customer Care Case: 105720825 for GENERAL INFORMATION - ENQUIRY - CONFIRMAITON OF REGISTERED MOBILE NUMBER has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.Thank you,
SBI Bank Customer Care SBI Customer Care - Case - 105570540 - has been resolved
Dear MAHESH PRATAP SINGH,
Thank You for Banking with us. Customer Care Case: 105570540 for ATM - ATM CARD RELATED - APPLY FOR ATM OR DEBIT CARD has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch
Thank you,
SBI Bank Customer Care
SBI Customer Care - Case - 105324272 - has been resolved
Dear Mr. MAHESH PRATAP SINGH,
Thank You for Banking with us. Customer Care Case: 105324272 for SERVICE REQUEST - ATM CARD RELATED - CARD BLOCKING - CONFIRMATION has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Thank you,
SBI Bank Customer Care
SBI Customer Care - Case - 104329092 - has been resolved
Dear Sir/Madam,
Thank You for Banking with us. Customer Care Case: 104329092 for Test SMS - Test SMS - Test SMS has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Thank you,
SBI Bank Customer Care
Grievance Document
Current Status
Case closed
Date of Action
11/07/2022
Remarks
Dear Sir, customer was having problem with the Global card issued to him. So as per customer request we have issued new debit card to the customer on 11.07.2022. Also there are no services blocked in the account of the concerned customer. सादर शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाखा मिर्जापुर -231001
Reply Document
Rating
1
Poor
Rating Remarks
It is quite obvious from the lackadaisical approach of the staff of the State Bank of India the applicant suffered a lot which must be curbed by the accountable public functionaries of the Government of India so that a proper mechanism must be established to process the grievances forwarded by the public grievance portal of the Government of India. The staff of the State Bank of India say that why the customers are approaching to the public grievance portal of the Government of India? The answer is simple that if you will not redress the grievances of the people of the country then they will try every mechanism available in this largest democracy in the world to sort out the problems.
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
Our great leader Modi Sir talks of good governance but where is the good governance? For Good governance, there must be serious initiatives instead of overlooking genuine efforts of public spirited people.
ReplyDeleteIt is quite obvious from the lackadaisical approach of the staff of the State Bank of India the applicant suffered a lot which must be curbed by the accountable public functionaries of the Government of India so that a proper mechanism must be established to process the grievances forwarded by the public grievance portal of the Government of India. The staff of the State Bank of India say that why the customers are approaching to the public grievance portal of the Government of India? The answer is simple that if you will not redress the grievances of the people of the country then they will try every mechanism available in this largest democracy in the world to sort out the problems.