Now it is proved fact that continuous efforts to overcome anarchy brings success

 

I could not know ulterior motives of branch manager city branch of SBI why had she blocked account services which is necessary for safety

Grievance Status for registration number : DEABD/E/2022/45287

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

18/06/2022

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : State Bank of India

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Branch manager of city branch of SBI says as-Kindly use this new card issued to you in Feb 2021, since the validity of expired card cannot be extended.

Account services are blocked and GLOBAL Card not working but this lady is saying that use your GLOBAL Card. Most surprisingly this GLOBAL Card has been blocked by the branch. Lady branch manager of the city branch of SBI is completely diplomatic and has a malicious approach to customers.

I have made repeated complaints to SBI Customer Care but they could not resolve any problem and they expressed inability. Lady branch manager is root ca

 SBI Customer Care - Case - 105720825 - has been resolved

Dear Sir/Madam,Thank You for Banking with us. Customer Care Case: 105720825 for GENERAL INFORMATION - ENQUIRY - CONFIRMAITON OF REGISTERED MOBILE NUMBER has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.Thank you,

SBI Bank Customer Care SBI Customer Care - Case - 105570540 - has been resolved

Dear MAHESH PRATAP SINGH,

Thank You for Banking with us. Customer Care Case: 105570540 for ATM - ATM CARD RELATED - APPLY FOR ATM OR DEBIT CARD has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch

Thank you,

SBI Bank Customer Care

SBI Customer Care - Case - 105324272 - has been resolved

Dear Mr. MAHESH PRATAP SINGH,

Thank You for Banking with us. Customer Care Case: 105324272 for SERVICE REQUEST - ATM CARD RELATED - CARD BLOCKING - CONFIRMATION has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.

Thank you,

SBI Bank Customer Care

SBI Customer Care - Case - 104329092 - has been resolved

Dear Sir/Madam,

Thank You for Banking with us. Customer Care Case: 104329092 for Test SMS - Test SMS - Test SMS has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.

Thank you,

SBI Bank Customer Care

Grievance Document

Current Status

Case closed

Date of Action

11/07/2022

Remarks

Dear Sir, customer was having problem with the Global card issued to him. So as per customer request we have issued new debit card to the customer on 11.07.2022. Also there are no services blocked in the account of the concerned customer. सादर शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाखा मिर्जापुर -231001

Reply Document

Rating

1

Poor

Rating Remarks

It is quite obvious from the lackadaisical approach of the staff of the State Bank of India the applicant suffered a lot which must be curbed by the accountable public functionaries of the Government of India so that a proper mechanism must be established to process the grievances forwarded by the public grievance portal of the Government of India. The staff of the State Bank of India say that why the customers are approaching to the public grievance portal of the Government of India? The answer is simple that if you will not redress the grievances of the people of the country then they will try every mechanism available in this largest democracy in the world to sort out the problems.

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740430