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Grievance Status for registration number : DEABD/E/2022/45651
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
20/06/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : State Bank of India
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Whether SBI will not disclose the mini-statements, balance and several other SBI quick services to customer as required for the safety of the customers according to RBI Guide lines? There is sheer mismanagement in the working of the state bank of India because of its erring staff who manipulate the SBI quick services /account services obtained through SMS by sending through registered mobile number. Earlier SBI was sending alerts messages on the email of the complainant now they are only sending advertisements. In short, SBI has no care of customers but working with sole motive to loot innocent and gullible customers in cryptic and mysterious way.
Why are the following SBI quick services /account services not working on the registered mobile number-7379105911 of the applicant? RBI had directed banks to send mandatory SMS alerts for transactions through debit card, for ATM cash withdrawals, NEFT and RTGS transactions once funds are credited in the beneficiary account and these are non-chargeable. Alerts for all other transactions are chargeable under RBI rules.
Banks must ask their customers to mandatorily register for SMS alerts and wherever available register for e-mail alerts, for electronic banking transactions. The SMS alerts shall mandatorily be sent to the customers, while email alerts may be sent, wherever registered.
Why are account services blocked by the concerned branch manager? It means they planarening to indulge in bank fraud as usually reported in dailies.
To register the mobile number for mini statement services using SBI Quick – a free service from SBI that provides missed call banking and SMS banking services, the account holder must note down the account number and simply send an SMS to the bank. The format of the SMS is as given below:The account holder needs to send the above-given SMS to 09223488888. After sending the SMS, the mobile number will be registered with SBI. Such services are not working on my registered mobile number. An account
Grievance Document
Current Status
Case closed
Date of Action
11/07/2022
Remarks
From SBI LHO LUCKNOW on 11/07/2022 approved Report remarks Letter /mail send to complainant attached therefore we recommend to close the complaint
Reply Document
Rating
1
Poor
Rating Remarks
It is quite obvious from the lackadaisical approach of the staff of the State Bank of India the applicant suffered a lot which must be curbed by the accountable public functionaries of the Government of India so that a proper mechanism must be established to process the grievances forwarded by the public grievance portal of the Government of India. The staff of the State Bank of India say that why the customers are approaching to the public grevens portal of the Government of India? The answer is simple that if you will not redress the grievances of the people of the country then they will try every mechanism available in this largest democracy in the world to sort out the problems.
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
Reminder(s) / Clarification(s)
Reminder Date
Remarks
20/06/2022
An account holder can also get SBI mini account statement with the help of SMS. To get the SBI Mini Statement by SMS, the account holder should send an SMS – ‘MSTMT’ and send it to 09223866666. The SBI Mini Statement with details of the last five transactions will be sent to the registered mobile number. Applicant is sending the SMS through registered mobile number but five latest transactions are not being sent on the registered mobile number of the complainant
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It is quite obvious from the lackadaisical approach of the staff of the State Bank of India the applicant suffered a lot which must be curbed by the accountable public functionaries of the Government of India so that a proper mechanism must be established to process the grievances forwarded by the public grievance portal of the Government of India. The staff of the State Bank of India say that why the customers are approaching to the public grievance portal of the Government of India? The answer is simple that if you will not redress the grievances of the people of the country then they will try every mechanism available in this largest democracy in the world to sort out the problems.
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