Within two years from the date of production of product ,no parts is available, causes customers to buy new one

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Complaint No. – 211595 Details

Posting date – 2017-03-29 16:09:41
Mode: By Web Complaint Type : Complaint
State: UTTAR PRADESH Purchase City : Mirzapur
Contact No.(Agency) : 1246680300 Email (Agency) : info@micromaxinfo.com
Sector Name : Electronics Products Category: Tablets & Other Gadgets
Grievance Company : Micromax Nature of Complaint: Product – Defect Product No Replacement/Repair
Agency Name & Address : D.T.S. Caubey Tola Mirzapur Uttar Pradesh Pincode : 231001
Product Value(INR) : 1000-10000 Company Name:
Complaint Details : Why Micromax like companies are making their products outdated withing two years its production even repairing parts are not available?We know that every business entity has few ideologies but your applicant remained stunned when staffs of show room of Micromax told your applicant that your Tablet is outdated its parts are no more available .Someone made contact with your applicant on 29/03/2017 ,Time 10:19 AM on my Mobile number-7379105911 from +91 1246680300.introducing itself as the staffs of micromax . He articulated that I really apologies for your inconvenience but I can’t help you as the product is outdated and its parts will not be available in my showrooms . He suggested to go to mobile repair centres in city instead of showroom of micromax where your problem can be fixed. I told him yesterday I walked in the entire city but no one could fix the issue. Staff of micromax again said I really apologies you Sir but nothing could be done as the product is outdated. Your applicant
Agent Remark:
User Remarks :
User Files : File1 File2 File3
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2 comments on Within two years from the date of production of product ,no parts is available, causes customers to buy new one

  1. Someone made contact with your applicant on 29/03/2017 ,Time 10:19 AM on my
    Mobile number-7379105911 from +91 1246680300.introducing itself
    as the staffs of micromax . He articulated that I really apologies for your inconvenience but I can't help you as the product is outdated and its parts will not be available in my showrooms . He suggested to go to mobile repair centres in city instead of showroom of micromax where your problem can be fixed. I told him yesterday I walked in the entire city but no one could fix the issue. Staff of micromax again said I really apologies you Sir but nothing could be done as the product is outdated. Your applicant said that apology is not the solution of grievance and whatever you have said must available in written ,then he said for it forward your e-mail to info@micromaxinfo.com but I have already sent my grievance on aforementioned e-mail.
    Whether consumer rights are safe in this country . Whether there is no liability of government staffs towards its consumers citizenry . Where is good governance if public functionary is helplless in protecting consumer interest of citizenry.

  2. Hon'ble Sir whether vigilant eyes of the staffs of government are not remained failed or colluding with such unethical professionals for narrow gains. After all such practice can't be allowed to proliferate in our society. Here this question arises that how such unlawful practice is still rampant in our system when few one are saying that there is good governance.

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