Why the working style of State Bank of India is cryptic and mysterious in regard to services to consumers?

Grievance Status for registration number : DEABD/E/2018/13395
Grievance Concerns To Name Of Complainant-Yogi M. P. Singh
Date of Receipt-14/07/2018
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Why is the working style of State Bank of India cryptic and mysterious in regard to services to consumers. Account Number 00000034645721675 Branch MIRZAPUR CITY Account Name MAHESH PRATAP SINGH CIF No. 88167135558 IFS Code SBIN0012731 
Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India.
It is most unfortunate that the applicant had submitted the Demand draft two weeks earlier to city branch Mirzapur of state bank of India in order to encash it into the account of the applicant as aforementioned but the concerned bank staffs still procrastinating on the matter instead of taking any concrete action. Think about the gravity of the situation that Demand draft issued by state bank of India couldnt be encashed by it into the account of the applicant within two weeks and suppose that if the matter is of the other bank, how much time will be taken by the state bank of India 
Such is the position of our premium bank, think about the other banks. Earlier state bank of India took more than one months in issuing demand draft and latter 21 days when the application was made repeatedly. Normally banks provide demand draft next day of a request or on the same day. It is most surprising that still, few are claiming to provide good governance. 
With this communication, scanned copy of the demand draft and denial letter of the RTO Mirzapur is attached in the PDF form. Please take a glance at the attached document. 
With these few letters, I end the representation with expectations that concerned will take seriously in order to reform and overhaul its dilapidated dealings causing both physical and mental pain to consumers. For this applicant shall ever pray you all for kind support. 
Yours sincerely
Yogi M. P. Singh Mobile number-7379105911
Mohalla Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.
Grievance Document
Current Status Grievance received Date of Action-14/07/2018
Officer Concerns To Forwarded to Financial Services (Banking Division)
Officer Name-N. Srinivasa Rao
Officer Designation-Economic Adviser
Contact Address-Room No. 12-B, 3rd Floor,Jeevan Deep Building Building, Sansad Marg New Delhi
Email Address-srinivas.rn@nic.in
Contact Number-23742100
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Why the working style of State Bank of India is cryptic and mysterious in regard to services to consumers?
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 14 July 2018 at 13:30
To: pmosb <pmosb@pmo.nic.in>, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, presidentofindia@rb.nic.in, cmup <cmup@up.nic.in>, hgovup@up.nic.in, SBI Contact Centre <contactcentre@sbi.co.in>, gm.customer@sbi.co.in

Account Number 00000034645721675 Branch MIRZAPUR CITY Account Name MAHESH PRATAP SINGH CIF No. 88167135558 IFS Code SBIN0012731 
Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India.
It is most unfortunate that the applicant had submitted the Demand draft two weeks earlier to city branch Mirzapur of state bank of India in order to encash it into the account of the applicant as aforementioned but the concerned bank staffs still procrastinating on the matter instead of taking any concrete action. Think about the gravity of the situation that Demand draft issued by state bank of India couldn’t be encashed by it into the account of the applicant within two weeks and suppose that if the matter is of the other bank, how much time will be taken by the state bank of India? 
Such is the position of our premium bank, think about the other banks. Earlier state bank of India took more than one months in issuing demand draft and latter 21 days when the application was made repeatedly. Normally banks provide demand draft next day of a request or on the same day. It is most surprising that still, few are claiming to provide good governance. 
With this communication, scanned copy of the demand draft and denial letter of the RTO Mirzapur is attached in the PDF form. Please take a glance at the attached document. 
                               With these few letters, I end the representation with expectations that concerned will take seriously in order to reform and overhaul its dilapidated dealings causing both physical and mental pain to consumers. For this applicant shall ever pray you all for kind support. 
                                                                                                            

                                             Yours sincerely
                                    Yogi M. P. Singh Mobile number-7379105911
Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.


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SBI is procrastinating again in encashing the DD to account.pdf
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SBI is procrastinating again in encashing the DD to account.docx
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Mahesh Pratap Singh Yogi M P Singh

Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India.
It is most unfortunate that the applicant had submitted the Demand draft two weeks earlier to city branch Mirzapur of state bank of India in order to encash it into the account of the applicant as aforementioned but the concerned bank staffs still procrastinating on the matter instead of taking any concrete action.

Preeti Singh
2 years ago

It is most unfortunate that the applicant had submitted the Demand draft two weeks earlier to city branch Mirzapur of state bank of India in order to encash it into the account of the applicant as aforementioned but the concerned bank staffs still procrastinating on the matter instead of taking any concrete action. Think about the gravity of the situation that Demand draft issued by state bank of India couldn't be encashed by it into the account of the applicant within two weeks and suppose that if the matter is of the other bank, how much time will be taken by the state bank of India?