Why return request is not being processed by Amazon which is most credible online shopping?

Gmail
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Your return of A4 – 120 GSM Matte Coated Paper…
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
10 November 2017 at 14:07
To: “return@amazon.in” <return@amazon.in>
Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to following submissions as follows.
1-It is submitted before the Hon’ble Sir that whether it is not an offense to be instrumental in providing a customer D-grade item at higher prices as being done and when the repeated request was made for the return of the item concerned are only procrastinating and still continued on the same practice. 
2-It is submitted before the Hon’ble Sir that From the cover photo, it seems photo paper but actually a-4 size plain paper of higher GSM. These 100 sheets paper are available @ Rs.150 in the local market of Mirzapur district. My observation and experience regarding online shopping are that it is not profitable to those who come under middle-income class. The product is different from outlook is not cryptic dealings.
3-It is submitted before the Hon’ble Sir that whether it is not cheating that item of Rs.150 is being sold for Rs.350 which is more than 200% of actual price. Whether consumer rights of the citizenry are safe in this largest democracy in the world as even literate people are being made stupid by the cheaters. 
Whether following message and their working style are akin if not why concerned are only interested in cheating innocent.
Message From Customer Service
Hello,
I’m sorry to hear that you have received different product for your order “Faber-Castell Whiteboard Marker – Pack of 10 (Red)”.
I’ve checked all the details of your order and I see that this package is shipped and carried by Delhivery courier service.
Further, I’ve tried to create a free replacement for your order and I see that tracking has not scanned as delivered.
In this case, I’m sorry to inform you we will only be able to take any actions on the order if it is scanned as delivered.
To help you in this I’ve immediately contacted to our courier team and asked to scan this package as delivered.
Rest assured, once the package is scanned as delivered please let us know so that we will help you with refund or replacement as per your convenience.
I sincerely apologies for the additional step that might cause inconvenience to you but please understand that this will help us assist you more precisely.
This is a humble request of your applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos in an arbitrary manner by making the mockery of law of land? This is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                          Yours sincerely
                                              Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.
Your customer made the return request on 02-November-2017 but the process was not initiated by you is the reflection of the arbitrariness of your staffs. Whether it is not a reflection of arbitrariness and mismanagement ipso facto obvious.Please take a glance at following e-mail representation.
Monday, November 20, 2017
2:40 PM
Complaints Details
Complaint Number: 512950
Complaint Reg Date: 2017-11-20 14:37:01
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
E- Commerce
Category :
Home Delivery
Grievance Company :
Company Name :
Amazon online shopping
Contact Number(Company):
Email ID(Company):
Company Details
Amazon online shopping It is unfortunate that today is 20-Nov-2017 and no ray hope seems on behalf of Amazon. Criminal breach of trust.
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
E-COM – Delivery of Wrong Product
Complaint Details :
Your applicant made the return request to Amazon online shopping on 02-November-2017 and concerned staffs assured the pick up next day i.e. on 03-Nov-2017 ipso facto obvious from the attached document with this representation. On 11-Nov-2017, the staff of Amazon online shopping responded as However, as valuable customer to us so to provide you instant resolution we can issue the full refund as an exception of Rs.350 without taking the return. It is unfortunate that today is 20-Nov-2017 and no ra
Status :   Not Processed Yet
Uploaded Files:
File1 | File2 | NA

From <http://consumerhelpline.gov.in/user/complaint-details.php?cid=512950>

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Mahesh Pratap Singh Yogi M P Singh

Your applicant made the return request to Amazon online shopping on 02-November-2017 and concerned staffs assured the pick up next day i.e. on 03-Nov-2017 ipso facto obvious from the attached document with this representation. On 11-Nov-2017, the staff of Amazon online shopping responded as However, as valuable customer to us so to provide you instant resolution we can issue the full refund as an exception of Rs.350 without taking the return. It is unfortunate that today is 20-Nov-2017 and no ray hope seems on behalf of Amazon. Criminal breach of trust.

Preeti Singh
3 years ago

Hon’ble Sir that whether it is not cheating that item of Rs.150 is being sold for Rs.350 which is more than 200% of actual price. Whether consumer rights of the citizenry are safe in this largest democracy in the world as even literate people are being made stupid by the cheaters.