Name Of Complainant
Date of Receipt
Received By Ministry/Department
Here grievance Number 1812895 Grievance Reg Date 26 Dec 2019 Complainant Name Preeti Singh.
The aforementioned grievance is submitted on the portal of the ministry of consumer affairs, and they disposed of the matter arbitrarily by making the mockery of the consumer rights of the applicant, so concerned may direct them to pursue the provisions and spirit of the consumer protection Act.
Whether such things are legitimate which is going on in this country? Sir, It is sheer unjustified to overlook the grievances of the applicant on the flimsy ground ipso facto obvious.
Here it is quite obvious that the seller who sold the product is not a manufacturing company.
He made a spurious whiteboard marker ink and making stupid innocent and gullible citizenry including the applicant.
Undoubtedly Amazon did not make the ink but sold the ink so Amazon colluded with the seller in pursuing unlawful business. Such cheaters pursuing business on the Amazon online shopping must be subjected to penal proceedings per the law.
Date of Action
Response received from company as- Please note that the orders are subject to the Amazon return policy as found on http://amzn.to/2AO2ckF.
The policy allows for return for specified merchandise for a full refund in case the same are returned within the time as stipulated there under.
Accordingly, we are unable to process your request for return and refund since the same has been placed after the expiry of the return window, which expired on 10th August 2019. Further, it is submitted that our role is limited to that of an intermediary, and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed. NCH tried to contact consumer on 23-07-2020 at 12:14 PM to take feedback but could not connect on call as the call was not picked by consumer.
Hence, further advised that if you are not satisfied with company response , you may file a case in a District Consumer Forum against the company, following the procedure prescribed by them. For details, you may refer http://www.ncdrc.nic.in/districtlist.html. Grievance closed from NCH.
Here matter is concerned with the spurious white board marker ink. When I will not confirm with it, how can I make complaint about it as before making a complaint against anybody one must have substantial evidence against anybody.
Immediately it was not feasible to make the complaint without using the product and a solid confirmation regarding the fake nature of the product.
Here most important question is that whether a seller can be allowed to sell the fake product from the Amazon online shopping and can cheat innocent and gullible citizenry by selling the fake item as genuine one.
Initially it might be considered that the seller was acting in caucus with the corrupt staffs of the Amazon online shopping and both were cheating innocent and gullible consumers but non action by the government on the repeated representations of the applicant is only showing that government functionaries collude in such illegal practice which is illegal and unconstitutional. Too much embarrassing acts
Prof. Suresh Mishra
Suresh Mishra IIPA New Delhi