Why poor lady Shakuntala Devi still deprived from her Rs.2000.00 illegally deducted from her account.

Complaint
History
http://www.consumerhelpline.gov.in/user/dashboard/complaint­details.php?cid=164648 1/2 / Complaint History Complaint No. ­ 164648
Details Posting date ­ 2017­02­17 18:57:42 Mode: By Web Complaint Type :
Complaint State: UTTAR PRADESH Purchase City : Mirzapur Contact No. (Agency) :
033­223188 Email (Agency) : zo.mirzapur@allahabadbank.in Sector Name : Banking
Category: Saving & Current Account Grievance Company : Nature of Complaint:
ATM ­ Discrepancy in amount dispenced by ATM Agency Name & Address : CGRC,
HO. 14 India Exchange Place Kolkata­70001 033­ 22318824 Pincode : 231001 Product
Value(INR) : 1000­10000 Company Name: Complaint Details : Matter is concerned
with illegal deduction from the account of your applicant Shakuntala Devi .
Account number ­5021971866 , Account holder­Shakuntala Devi , Allahabad Bank
Branch­Shivala Mahanth , District­Mirzapur. For details, please take a glance
of attached document with this representation . Subject – Regarding the
transaction dated 21­12­2016 which caused the deduction of Rs.2000.00 from the
account of your applicant was actually a failed transaction. With due respect
your applicant wants to draw the kind attention of the Hon’ble Sir to the
following submissions as follows. 1­It is submitted before the Hon’ble Sir that
aforesaid transaction was made by the son of your applicant through ATM HDFC
Bank Dankeen Ganj ,MIRZAPUR, WHEN demonetisation wave was in full swing and
long queues were quite common before the windows of Bank and bank ATMs. In
those days ,processing in ATMs were very slow and banks were facing the crunch
of currencies. 2­It is submitted before the Hon’b 4/27/2017 Complaint History
http://www.consumerhelpline.gov.in/user/dashboard/complaint­details.php?cid=164648 2/2 Agent Remark: User Remarks : User
Files : File1 (checki.php?data=yogimpsingh@gmail.comIllegal deduction from the
account of Shakuntala Devi.pdf) | File2 (checki.php?
data=yogimpsingh@gmail.comWhy illegally deducted Rs.2000.00 was not refunded by
the Allabad bank into the account of aggrieved Shakuntala Devi in this pseudo
good governance.pdf) | File3 (checki.php? data=yogimpsingh@gmail.comIllegal
deduction from the account of Shakuntala Devi_.pdf)
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
It seems that there is no rule of law in this largest democracy in the world.
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 15 April 2017 at 12:06
To: pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in, supremecourt <supremecourt@nic.in>,
 urgent-action <urgent-action@ohchr.org>, cmup <cmup@up.nic.in>, hgovup@up.nic.in,
 “csup@up.nic.in” <csup@up.nic.in>, uphrclko <uphrclko@yahoo.co.in>

Prime minister Sir ,Chief minister Sir and many more are brand  
ambassadors of digital transactions but it seems that they are not 
apprised with terrific losses occurring to common citizenry during 
such transactions.  A young poor lady suffered loss of Rs.2000.00 in 
a transaction through the ATM machine of Vijaya Bank during 
demonetization period. Moreover Vijaya Bank is procrastinating in 
providing C.C.T.V. footage  to aggrieved. 
Saturday, April 15, 2017
11:16 AM
With great respect to revered Sir , your applicant invites the kind 
attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that why prompt action is 
not being taken in order to redress the grievance of young poor lady? 
Why her grievance is languishing in public offices?
Grievance Status
Registration Number
:
DEABD/E/2017/06730
Name Of Complainant
:
Shakuntala Devi
Date of Receipt
:
07 Mar 2017
Received by
:
Department of Financial Services (Banking Division)
Forwarded to
:
Allahabad Bank
Officer name
:
Shri Alok Tarafdar
Officer Designation
:
General Manager
Contact Address
:
Head Office, 2 Netaji Subhash Road
Kolkata
700001
Contact Number
:
03322483597
e-mail
:
Grievance Description
:
Whether only software processing of ATM machine is substantial proof that
 payment was made to consumer when customer is staking claim money 
didn’t come out of ATM Machine.Why C.C. T.V. cameras are not used to 
check the payment made to customer or not . Whether such Cameras are 
only show pieces installed in order to win the confidence of consumer in 
ATMs of banks. What amount put into ATM machine AND how much payment 
was made may be the ground to check such complaints if records are 
maintained by the staffs of bank honestly. With due respect your applicant 
wants to draw the kind attention of the Hon’ble Sir to the following 
submissions as follows. 1-It is submitted before the Hon’ble Sir thatHon’ble 
Sir , staffs of concerned banking institution are justifying your stand on the 
ground of following software report. Whether this report is substantial proof
 that aggrieved has withdrawn the Rs.2000.00. Point raised by the aggrieved 
is that aforesaid amount didn’t come out of ATM WHICH is core point to be 
noted. 1000491122116182507aLuno123aVIJAYA BANK MIRZAPURaDATE 
TIME ATM-ID RESPa21/12/2016 18:31:33SVD714801 000aCARD NO: 0006071********1587aDESC: WITHDRAWAL RS 2000.00aTXN 245649 A/C 000000050219718669a dB3944422 Hon’ble Sir , staffs of concerned 
banking institution have provided two attachments ,second is worthless 
as not concerned with the topic and in first only aforesaid information is 
given. Which proves that nothing enquiry was carried out and only 
procrastination was made and dilly- dallying approach was adopted. 
2-It is submitted before the Hon’ble Sir that Whether Hon’ble Sir , staffs of 
concerned banking institution have taken the perusal of grievance if not ,then
 they must take a glance otherwise multiple grievances would be submitted if 
video footage was made available to your applicant. Software report can’t be 
ground of hardware function. It is most surprising that they have video 
footage in accordance with the direction of Reserve Bank of India as the
 matter concerned with demonetization period but in order to wrap its 
corrupt mysterious dealings taking recourse of software generated report of 
ATM machine which was working correctly. Dear Madam, We are forwarding 
the reply received from ATMBO that your account No. 50172366104 has 
already been credited on 15.02.2017 and account no. 50196082908 has 
already been credited on 18.01.2017. This is for your information regarding 
your complaint at DPG portal. Regards. CGRC, HO. 14 India Exchange Place 
Kolkata-70001 033-22318824Dear madam, The earlier stated account 
numbers in the trailing mail are not related to you. Wrongly it has been 
delivered to you. Kindly acknowledge. Regards. CGRC, HO. 14 India 
Exchange Place Kolkata-70001Dear Sir, Please note that the complainant had 
asked for CCTV footage of ATM Cash Transaction of HDFC Bank of Rs.2000.00 
on 21.12.2016. Please arrange to give CCTV footage of the SUCCESSFUL 
transaction which was actually made through ATM of Vijaya Bank as per 
proof transaction received and forwarded in the trailing mail. Please treat 
the matter extremely urgent. Regards. CGRC, HO. 14 India Exchange Place 
Kolkata-70001 033-22318824 033-22318824
Current Status
:
UNDER PROCESS
Date of Action
:
08 Mar 2017
Status as on 15 Apr 2017
2-It is submitted before the Hon’ble Sir that reminders are being sent to concerned accountable public functionaries but it seems that they are reluctant to consider them.
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
23 Mar
    to HO.CGRC
Please take this reminder with utmost care as more than 16 days
 passed but video footage is still awaited from your end. Credibility 
of software report of ATM machine is under cloud. Take a glance of 
your provided feedback crying latter five transactions failed ensures 
the stake of your applicant with more emphasis.  Here one thing must
 be kept in mind that justice delayed is justice denied . More time gives the wrongdoers to subvert the clues and evidences. 
1000491122116182507aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      
ATM-ID   RESPa21/12/2016  18:31:33SVD714801   000aCARD NO:  0006071********1587aDESC: WITHDRAWAL    RS         2000.00aTXN # 245649  A/C#  000000050219718669a dB3944422
1000492122116182653aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      
ATM-ID   RESPa21/12/2016  18:33:55SVD714801   055aCARD NO:  0004213********2016aDESC: INCORRECT PIN RS         2000.00aTXN # 245650  A/C#  000714801011003656a d459B35AC
1000493122116182819aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME     
 ATM-ID   RESPa21/12/2016  18:35:21SVD714801   061aCARD NO:  0006070********1515aDESC: EXCEEDS LIMIT RS         2000.00aTXN # 245651  A/C#  000212085050201770a d97F4BD3F
1000494122116182909aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME     
 ATM-ID   RESPa21/12/2016  18:36:10SVD714801   061aCARD NO:  0006070********1515aDESC: EXCEEDS LIMIT RS         2000.00aTXN # 245652  A/C#  000212085050201770a dF5FA8897
1000495122116183020aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME     
 ATM-ID   RESPa21/12/2016  18:36:46SVD714801   000aCARD NO:  6220***********7125aDESC: WITHDRAWAL    RS         2000.00aTXN # 245653  A/C#  ******************a dADAC1B05
1000496122116183346aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME     
 ATM-ID   RESPa21/12/2016  18:40:46SVD714801   110aCARD NO:  0004591********6053aDESC: OUT OF NOTES, PLEASE RETRY 00.00aTXN # 0      
 A/C#a d7BD9FFB5
2017-03-10 10:37 GMT+05:30 <HO.CGRC@allahabadbank.in>:
Ref.: HO/CGRC/  161702541                                                                                                                 
दिनांक/Date: 08.03.2017
श्री/श्रीमती -SHAKUNTALA DEVI
महोदयामहोदय
Madam/ Dear Sir,
Your representation dated  .07.03.2017 ( Complaint No..ALBCARE-24141)
हम आपके अभ्यावेदन की पावती स्वीकार करते हैं एवं आवश्यक कार्रवाई हेतु संबंधित विभाग/मंडलीय कार्यालय/शाखा के साथ अऩुवर्ती कार्रवाई कर रहे हैं। आपको हमारी तरफ सेइस संबंध में यथाशीघ्र सूचित किया जाएगा।
We acknowledge receipt of your representation and have taken  up the matter with the concerned
 Department/Zonal Office/ Branch for necessary action. You will hear from us very soon.
भविष्य में समस्त पत्राचार हेतु कृपया शिकायत संख्या उद्धृत करें।
In all your future correspondence kindly quote the complaint number.
हम आपको अपनी बेहतर सेवा एवं सहयोग हेतु आश्वस्त करते हैं।
We assure you of best  of our services  & cooperation.
30 दिनों के पश्चात अगर आपके मामले का निस्तारण नहीं होता है तो आप इस मामले को संबंधित बैंकिंग लोकपाल के समक्ष रख सकते हैं।
After 30 days if your issues are still unresolved, you may escalate the same to the concerned Banking 
Ombudsman.
                        भवदीय / Yours faithfully,
                           मुख्य प्रबंधक/ वरिष्ठ प्रबंधक                                                 
                    Chief Manager / Senior Manager / Manager    
3-It is submitted before the Hon’ble Sir that in the interest of justice , 
Vijaya Bank may be directed to provide video footage so that action may 
be taken against wrongdoers. Why Vijaya Bank is procrastinating in the 
name of video footage creating suspense in the mind of applicant in 
regard to credibility of the staffs of the Vijaya Bank. After all your 
applicant wants justice as suffered loss of RS.2000.00  .

                 
This is humble request of your applicant to you Hon’ble Sir that It can 
never be justified to overlook  the rights of citizenry by delivering 
services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of 
loopholes in system and depriving poor citizens from right to justice. 
Therefore it is need of hour to take concrete steps in order to curb 
grown anarchy in the system. For this your applicant shall ever pray you
 Hon’ble Sir.
                                          Yours  sincerely
                               Shakuntala Devi Mobile number-8738895762 
Mohalla-Shivala Mahanth , Post-Putalighar ,

District-Mirzapur , Uttar Pradesh ,India .
[Quoted text hidden]


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2 comments on Why poor lady Shakuntala Devi still deprived from her Rs.2000.00 illegally deducted from her account.

  1. Please take this reminder with utmost care as more than 16 days
    passed but video footage is still awaited from your end. Credibility
    of software report of ATM machine is under cloud. Take a glance of
    your provided feedback crying latter five transactions failed ensures
    the stake of your applicant with more emphasis. Here one thing must
    be kept in mind that justice delayed is justice denied . More time gives the wrongdoers to subvert the clues and evidences.
    1000491122116182507aLuno123aVIJAYA BANK MIRZAPURaDATE TIME
    ATM-ID RESPa21/12/2016 18:31:33SVD714801 000aCARD NO: 0006071********1587aDESC: WITHDRAWAL RS 2000.00aTXN # 245649 A/C# 000000050219718669a dB3944422
    1000492122116182653aLuno123aVIJAYA BANK MIRZAPURaDATE TIME
    ATM-ID RESPa21/12/2016 18:33:55SVD714801 055aCARD NO: 0004213********2016aDESC: INCORRECT PIN RS 2000.00aTXN # 245650 A/C# 000714801011003656a d459B35AC
    1000493122116182819aLuno123aVIJAYA BANK MIRZAPURaDATE TIME
    ATM-ID RESPa21/12/2016 18:35:21SVD714801 061aCARD NO: 0006070********1515aDESC: EXCEEDS LIMIT RS 2000.00aTXN # 245651 A/C# 000212085050201770a d97F4BD3F
    1000494122116182909aLuno123aVIJAYA BANK MIRZAPURaDATE TIME
    ATM-ID RESPa21/12/2016 18:36:10SVD714801 061aCARD NO: 0006070********1515aDESC: EXCEEDS LIMIT RS 2000.00aTXN # 245652 A/C# 000212085050201770a dF5FA8897
    1000495122116183020aLuno123aVIJAYA BANK MIRZAPURaDATE TIME
    ATM-ID RESPa21/12/2016 18:36:46SVD714801 000aCARD NO: 6220***********7125aDESC: WITHDRAWAL RS 2000.00aTXN # 245653 A/C# ******************a dADAC1B05
    1000496122116183346aLuno123aVIJAYA BANK MIRZAPURaDATE TIME
    ATM-ID RESPa21/12/2016 18:40:46SVD714801 110aCARD NO: 0004591********6053aDESC: OUT OF NOTES, PLEASE RETRY 00.00aTXN # 0
    A/C#a d7BD9FFB5

  2. Prime minister Sir ,Chief minister Sir and many more are brand
    ambassadors of digital transactions but it seems that they are not
    apprised with terrific losses occurring to common citizenry during
    such transactions. A young poor lady suffered loss of Rs.2000.00 in
    a transaction through the ATM machine of Vijaya Bank during
    demonetization period. Moreover Vijaya Bank is procrastinating in
    providing C.C.T.V. footage to aggrieved.

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