Why Modi remained failed in providing transparent and accountable government to countrymen?

Grievance Status for registration number: CBODT/E/2018/14999
Grievance Concerns To Name Of Complainant-Yogi M. P. Singh
Date of Receipt-27/09/2018
Received By Ministry/Department-Central Board of Direct Taxes (Income Tax)
Grievance Description
How the fee was paid by S.B.I. smoothly and last time cryptic website of income tax India did not respond to the process of the transaction so failed at the last stage because of the dilapidated unresponsive website of NSDL a subsidiary of the department of income tax government of India. Detail is available as an attachment in the form of PDF documents.
Undoubtedly you have closed the grievance on the flimsy ground but there is little reform in the system that applicant might submit the documents as cunning trick being played with the applicant was withdrawn and the applicant was allowed to submit the application but at last time fee submission was not accepted. Therefore please be instrumental so that they may either refund the failed transaction or accept the fee and provide 15 digit confirmation code. Thanks.
Grievance Document
Current Status-Grievance received, Date of Action-27/09/2018
Officer Concerns To Forwarded to the Central Board of Direct Taxes (Income Tax)
Officer Name-Aashwita Lal, Officer Designation-Deputy Secretary
Contact Address-D/o Revenue, Room No. 255, CBDT (HQ), North Block New Delhi
Email Address-dirhq-cbdt@nic.in
Contact Number-23095589

 ——— Forwarded message ———
From: Preeti Singh <preetisinghgaharwar@gmail.com>
Date: Tue, 25 Sep 2018 at 20:37
Subject: Re: PAN Application – token. No. 0025015434 dated : 2018-07-05 11:24:32.145
To: <tin@tinonapp2.nsdl.co.in>, yogimpsingh <yogimpsingh@gmail.com>, pmosb <pmosb@pmo.nic.in>, <tininfo@nsdl.co.in>, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>



Whose fault is this Sir, whatever transaction is O.K. on the part of state bank of India why not website of income tax of India is accepting that transaction?
I have filled entire entries successfully but it is unfortunate that concerned didn’t send the confirmation message as well as payment status is O. K.
With due respect, the applicant kindly draws the attention of the Hon’ble Sir to the following submissions as follows. 
 1-It is submitted before the Hon’ble Sir that Hon;ble Sir may be pleased to take a glance of payment status made through the internet banking of premier bank of India i.e. State Bank of India.
25 Sep 2018
25 Sep 2018 TO TRANSFER-INB National Securities Depos NAT_SEC Payments
NSBI6718867741I GAEKWZMD6 TRANSFER TO 71.90
 2-It is submitted before the Hon’ble Sir that following confirmation message was sent immediately by State Bank of India after successful payment to the public authority income tax of India i.e. its subsidiary NSDL.

Number: +917379105911
Content: Thank you for using State Bank Internet Banking. Reference No. for National Securities Depos transaction of Rs. 71.9 from A/c ending 1675 on 25-Sep-18 at 18:37 is IGAEKWZMD6.

 3-It is submitted before the Hon’ble Sir that still dilapidated website is seeking fee even when the fee was paid successfully on the website through an online mechanism. Hon’ble Sir may be pleased to take a glance at the attached screenshot of the page taken later i.e. after the payment of a fee. 15 Digit confirmation code was still not sent to the aggrieved applicant.
This is a humble request of your appellant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos in an arbitrary manner by making the mockery of law of land? This is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                         

                                                                                                                             Yours sincerely

Date-25-09-2018 Preeti Singh, Mobile number-9336252631,, Mohalla- 

Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001

Screenshot_2018-09-25 https www onlineservices nsdl com.png

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On Thu, 5 Jul 2018 at 11:42, NSDLPANOnline <tin@tinonapp2.nsdl.co.in> wrote:
Dear Sir / Madam,

We thank you for using online PAN application service of NSDL e-Governance Infrastructure Limited.

You have successfully registered on our website for online PAN application. Your Token Number for this application is 0025015434.
This token number can be used for following purposes:
1.      To fill your incomplete online PAN application (if applicable) at your convenience and/or
2.      To re-print acknowledgement receipt
To execute any of the above mentioned actions, click here
For any further assistance, please call at our call centre (020-2721 8080) or write to us at tininfo@nsdl.co.in .
This is an auto generated e-mail please do not reply to this e-mail.
NSDL
Technology, Trust & Reach
NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642)
1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013
For status of your application, please click here or SMS NSDLPAN to 57575

Caution:- Income Tax Department does not send e-mails regarding refunds and does not seek any taxpayer information like user name, password, details of ATM, bank accounts, credit cards, etc. Taxpayers are advised not to part with such information on the basis of emails

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Mahesh Pratap Singh Yogi M P Singh

How the fee was paid by S.B.I. smoothly and last time cryptic website of income tax India did not respond to the process of the transaction so failed at the last stage because of the dilapidated unresponsive website of NSDL a subsidiary of the department of income tax government of India. Detail is available as an attachment in the form of PDF documents.

Arun Pratap Singh
2 years ago

Whose fault is this Sir, whatever transaction is O.K. on the part of state bank of India why not website of income tax of India is accepting that transaction?
I have filled entire entries successfully but it is unfortunate that concerned didn't send the confirmation message as well as payment status is O. K.