Why MAX LIFE INSURANCE COMPANY LIMITED is procrastinating on the matter of refund according to R.B.I. Guidelines?

Grievance Status for registration number : DEAID/E/2020/04733

Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
01/08/2020
Received By Ministry/Department
Financial Services (Insurance Division)
Grievance Description

Financial Services (Insurance Division) >> Misrepresentation by Agents >> Mis-selling of Policy

Insurancy Company : Other / Private Insurance Company.
Branch/Name of Insurance Company & Branch(If other) : MAX LIFE INSURANCE COMPANY LIMITED Registered office -419, Bhai Mohan Singh Nagar, Rail Majra, Tahsil –Balachaur, District-Nawan Shahar, Punjab PIN Code 144533 Head office- 11 th and 12 th floor, DLF Square Jacaranda Marg, DLF City Fase –II Guru Gram 122002 Proposal number-342469947 Customer ID -837688917
Name of Agent : Assistant manager axis bank Beltar District Mirzapur
———————–
Prayer-Refund the amount paid as a premium to the account of the applicant in the insurance sold by the company through an assistant manager detail is herein given.
The matter is concerned with the fraud committed by Assistant manager axis bank Beltar District Mirzapur in the name of insurance. Here cheating committed by the Assistant manager axis bank Beltar District Mirzapur who has assured on the maturity of the insurance, the company will provide the applicant 13 Lakh 9 thousand but whateve

Grievance Document
Current Status
Under process
Date of Action
06/08/2020
Remarks
The grievance is being investigated at our end and we are in touch with the policy holder.
Officer Concerns To
Officer Name
Ms. Charu Maheshwari
Officer Designation
GRO
Contact Address
Email Address
Charu.Maheshwari@maxlifeinsurance.com
Contact Number
01244219090
Reminder(s) / Clarification(s)
Reminder Date
Remarks
01/08/2020
An application on behalf of Keshav Pratap Singh name of the father Rajendra Pratap Singh. Prayer-Refund the amount paid as a premium to the account of the applicant in the insurance sold by the company through an assistant manager detail is herein given. The matter is concerned with the fraud committed by Assistant manager axis bank Beltar District Mirzapur in the name of insurance. Here cheating committed by the Assistant manager axis bank Beltar District Mirzapur who has assured on the maturity of the insurance, the company will provide the applicant 13 Lakh 9 thousand but whatever documents made available by the company concerned is disclosing fraud committed by the concerned assistant manager. Insurance policy detail is as follows. Name of the company MAX LIFE INSURANCE COMPANY LIMITED Registered office 419, Bhai Mohan Singh Nagar, Rail Majra, Tahsil Balachaur, District Nawan Shahar, Punjab PIN Code 144533 Head office 11 th and 12 th floor, DLF Square Jacaranda Marg, DLF City Fase II Guru Gram 122002 Proposal number 342469947 Customer ID 837688917 Vide attached document for more detail.
10/08/2020
Dear Mr. Singh, Greetings from Max Life Insurance I am Priya Gupta from Max Life Insurance’s Services team. Ms. Charu Maheshwari received your email and I’m responding on her behalf. As discussed, I am working on your concerns please allow me time till Aug 10,2020 to get back to you on this. Thank you for your patience and support Yours sincerely Priya Gupta Assistant Manager Customer Service Max Life Insurance Co Ltd, 3rd Floor, 90 A, Udyog Vihar, Sector 18, Gurugram 122 015, Haryana, INDIA Office Time 9.00 AM to 6.00 PM Monday to Friday Aug 5, 2020, 12 35 AM Honourable Staff of insurance company concerned, Thanks for acknowledging the receipt of the complaint with providing setup duration to dispose of the matter. Moreover, the matter be dealt with by pursuing the R.B.I. Guidelines regarding the refund of the payment made. According to new guidelines refund ought to be made into the same account through which payment was made. Date 05 Aug 2020 With regards Yogi M. P. Singh details as aforementioned in concerned grievance cum complaint. Today following message was sent on the Mobile of the aggrieved Keshaw Pratap Singh by the aforementioned insurance company. Dear Policyholder, Your request no. 4752610 is under processing. We will get back to you within 3 working days. We thank you for your patience. Regards Max Life Insurance.
14/08/2020
Undoubtedly matter is concerned with the cheating and the assistant manager of axis bank , Beltar, Mirzapur city acted as agent of the Max Life insurance cheated the aggrieved Keshaw Pratap Singh quite obvious from the video footage of CCTV installed in the axis bank but concerned instead of taking any action in the matter only procrastinating on the matter. They are only misleading nothing else. FW: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned?policy number 342469947 priya.gupta5@maxlifeinsurance.com priya.gupta5@maxlifeinsurance.com Mon, Aug 10, 2020 at 7:33 PM To: myogimpsingh@gmail.com Cc: anshul.bassi1@maxlifeinsurance.com, reena.behl1@maxlifeinsurance.com Dear Mr. Singh, Greetings from Max Life Insurance We are working on your concerns raised please allow me time till Aug 14,2020 to get back to you on this.
24/08/2020
Whether it is not procrastination on the part of Max Life Insurance company. Following is the email of the applicant which categorically states that they may follow the R.B.I. Guidelines to refund the paid amount but their activities are cryptic and incredible still. Beerbhadra Singh myogimpsingh@gmail.com Wed, Aug 5, 12:35 AM priya.gupta5@maxlifeinsurance.com Mon, Aug 17, 12:08 PM (7 days ago) to me Dear Mr. Singh, Greetings from Max Life Insurance I understand that you became angry / irritated because your initial attempts to get the matter put right have led you nowhere. We are still evaluating your concerns please allow me time till Aug 20,2020 to get back to you on this. priya.gupta5@maxlifeinsurance.com Aug 20, 2020, 12:28 PM (4 days ago) to me Dear Mr. Singh, Greetings from Max Life Insurance We are still evaluating your concerns. I understand the long delay and regret the same. It should not be taking this long. This is not representative of our usual service standards. We will let you know the status by Monday, Aug 24,2020. priya.gupta5@maxlifeinsurance.com 12:53 PM (1 hour ago) to me Dear Mr. Singh, Greetings from Max Life Insurance We request you to provide the available date and timings in order to arrange the meeting and resolve your concerns on priorty. In case of any further assistance please feel free to write back to me. Max Life is committed to deliver the best services and assure you of the same. Your sincerely Priya Gupta Assistant Manager- Customer Service Max Life Insurance Co Ltd, 3rd Floor, 90-A, Udyog Vihar, Sector 18, Gurugram -122 015, Haryana, INDIA Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

Grievance Status for registration number : DEABD/E/2020/44837

Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
22/08/2020
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Other / Private Sector Bank.
———————–
An application under Article 51 A. The matter is concerned with irregularity in the transaction made in the account of Keshaw Pratap Singh S/O Rajendra Pratap Singh.
This account is opened in the Axis Bank, Beltar, District-Mirzapur. Account number-91101006070739
Transaction date and time-21/08/2020 and 21hour 48 minutes, Transaction ID-023421869642
Money was transferred from the account number 0067040100092033 to the aforementioned account of the applicant.

Grievance Document
Current Status
Under process
Date of Action
24/08/2020
Remarks
कृपया शिकायत की जांच समयबद्ध रूप से करने की व्‍यवस्‍था करें और शिकायतकर्ता को उपयुक्त उत्तर भेजें । और उसके निपटान के तुरंत बाद शिकायतकर्ता को भेजें गए उत्तर को सीपीग्राम्स पोर्टल पर भी अपनी टिप्पणी/ कार्रवाई के साथ अपलोड करें। Kindly arrange to examine and redress the grievance and give appropriate reply to the complainant within a time bound manner. After redressal, a copy of reply given to complainant alongwith your comments/action may be uploaded on the CPGRAMS portal.
Officer Concerns To
Officer Name
Shri Sudheesh Menon
Officer Designation
Vice President
Contact Address
Axis Bank Ltd. Corporate Office 2nd floor Ruby Mills, 9, Senapati Bapat Marg,Dadar Mumbai
Email Address
Sudheesh.Menon@axisbank.com
Contact Number
02262300621

Beerbhadra Singh myogimpsingh@gmail.com

Aug 5, 2020, 12:35 AM
to priya.gupta5

Hon’ble Staff of insurance company concerned,

Thanks for acknowledging the receipt of complaint with providing setup duration to dispose of the matter. Moreover matter be dealt by pursuing the R.B.I. Guidelines regarding refund of the payment made. According to new guidelines refund ought to be made into the same account through which payment was made.

Date-05-Aug-2020                                                                                    With regards

Yogi M. P. Singh details as aforementioned in concerned grievance cum complaint.

On Tue, Aug 4, 2020 at 6:42 PM <priya.gupta5@maxlifeinsurance.com> wrote:

Dear Mr. Singh,

 

Greetings from Max Life Insurance!

 

I am Priya Gupta from Max Life Insurance’s Services team. Ms. Charu Maheshwari received your email and I’m responding on her behalf.

 

As discussed, I am working on your concerns please allow me time till Aug 10,2020 to get back to you on this.

 

Thankyou for your patience and support!!

 

Your sincerely
Priya Gupta

Assistant Manager- Customer Service
Max Life Insurance Co Ltd,
3rd Floor, 90-A, Udyog Vihar, Sector 18,

Gurugram -122 015, Haryana, INDIA

Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

priya.gupta5@maxlifeinsurance.com

12:53 PM (1 hour ago)
to me

Dear Mr. Singh,

 

Greetings from Max Life Insurance!

 

We request you to provide the available date and timings in order to arrange the meeting and resolve your concerns on priorty.

 

In case of any further assistance please feel free to write back to me.

 

Max Life is committed to deliver the best services and assure you of the same.

 

Your sincerely
Priya Gupta

Assistant Manager- Customer Service
Max Life Insurance Co Ltd,
3rd Floor, 90-A, Udyog Vihar, Sector 18,

Gurugram -122 015, Haryana, INDIA

Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

 

 

From: Priya Gupta (Gurugram -90A – Operations)
Sent: Thursday, August 20, 2020 12:28 PM
To: myogimpsingh@gmail.com
Subject: RE: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned?policy number 342469947

 

Dear Mr. Singh,

 

Greetings from Max Life Insurance!

 

We are still evaluating your concerns. I understand the long delay and regret the same. It should not be taking this long. This isn’t representative of our usual service standards. We will let you know the status by Monday, Aug 24,2020.

 

Thankyou for your patience and support!!

 

 

 

 

Your sincerely
Priya Gupta

Assistant Manager- Customer Service
Max Life Insurance Co Ltd,
3rd Floor, 90-A, Udyog Vihar, Sector 18,

Gurugram -122 015, Haryana, INDIA

Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

 

 

From: Priya Gupta (Gurugram -90A – Operations)
Sent: Monday, August 17, 2020 12:09 PM
To: myogimpsingh@gmail.com
Subject: RE: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned?policy number 342469947

 

Dear Mr. Singh,

 

Greetings from Max Life Insurance!

 

I understand that you became angry / irritated because your initial attempts to get the matter put right have led you nowhere.

 

We are still evaluating your concerns please allow me time till Aug 20,2020 to get back to you on this.

 

Thankyou for your patience and support!!

 

Your sincerely
Priya Gupta

Assistant Manager- Customer Service
Max Life Insurance Co Ltd,
3rd Floor, 90-A, Udyog Vihar, Sector 18,

Gurugram -122 015, Haryana, INDIA

Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

 

 

From: Priya Gupta (Gurugram -90A – Operations)
Sent: Friday, August 14, 2020 7:22 PM
To: myogimpsingh@gmail.com
Subject: RE: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned?policy number 342469947

 

Dear Mr. Singh,

 

Greetings from Max Life Insurance!

 

I understand that you became angry / irritated because your initial attempts to get the matter put right have led you nowhere.

 

We tried contacting to you today on your registered mobile number however, we were unable to speak with you. Please let us know a convenient time to speak with you and discuss this further.

 

Thankyou for your patience and support!!

 

 

 

Your sincerely
Priya Gupta

Assistant Manager- Customer Service
Max Life Insurance Co Ltd,
3rd Floor, 90-A, Udyog Vihar, Sector 18,

Gurugram -122 015, Haryana, INDIA

Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

 

 

From: Priya Gupta (Gurugram -90A – Operations)
Sent: Monday, August 10, 2020 7:34 PM
To: myogimpsingh@gmail.com
Cc: Anshul Bassi (Gurugram -90A – Operations) <anshul.bassi1@maxlifeinsurance.com>; Reena Behl (Gurugram -90A – Operations) <Reena.Behl1@maxlifeinsurance.com>
Subject: RE: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned?policy number 342469947

 

Dear Mr. Singh,

 

Greetings from Max Life Insurance!

 

We are working on your concerns raised please allow me time till Aug 14,2020 to get back to you on this.

 

Thankyou for your patience and support!!

 

Your sincerely
Priya Gupta

Assistant Manager- Customer Service
Max Life Insurance Co Ltd,
3rd Floor, 90-A, Udyog Vihar, Sector 18,

Gurugram -122 015, Haryana, INDIA

Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

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Yogi M. P. Singh
3 months ago

Current Status Under process Date of Action-24/08/2020
Remarks कृपया शिकायत की जांच समयबद्ध रूप से करने की व्‍यवस्‍था करें और शिकायतकर्ता को उपयुक्त उत्तर भेजें । और उसके निपटान के तुरंत बाद शिकायतकर्ता को भेजें गए उत्तर को सीपीग्राम्स पोर्टल पर भी अपनी टिप्पणी/ कार्रवाई के साथ अपलोड करें। Kindly arrange to examine and redress the grievance and give appropriate reply to the complainant within a time bound manner. After redressal, a copy of reply given to complainant alongwith your comments/action may be uploaded on the CPGRAMS portal.
Officer Concerns To
Officer Name Shri Sudheesh Menon Officer Designation Vice President

Arun Pratap Singh
3 months ago

Whether it is not procrastination on the part of Max Life Insurance company. According to the email of the applicant which categorically states that they may follow the R.B.I. Guidelines to refund the paid amount but their activities are cryptic and incredible still.It seems that they are again hatching conspiracy to cheat.What is the solution of the company on the grievance?
priya.gupta5@maxlifeinsurance.com
12:53 PM (1 hour ago)
to me
Dear Mr. Singh,
Greetings from Max Life Insurance
We request you to provide the available date and timings in order to arrange the meeting and resolve your concerns on priority.
In case of any further assistance please feel free to write back to me.
Max Life is committed to deliver the best services and assure you of the same.
Your sincerely
Priya Gupta
Assistant Manager- Customer Service
Max Life Insurance Co Ltd,
3rd Floor, 90-A, Udyog Vihar, Sector 18,
Gurugram -122 015, Haryana, INDIA
Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

Bhoomika Singh
Bhoomika Singh
3 months ago

As soon as applicant knew the fact he immediately submitted the Representation before the competent authority of the Government of India that concerned Max Life Insurance Company cheated the applicant but it is unfortunate that even when the matter is under the cognizance of the accountable public functionaries of the Government of India but concerned staffs of the company are procrastinating in the matter to refund the the paid amount of the applicant which is the mockery of the law of land.

Pratima Parihar
Pratima Parihar
2 months ago

मामला जिला मिर्जापुर द्वारा की गई धोखाधड़ी से संबंधित है। यहां सहायक प्रबंधक अक्ष बैंक बेल्थर जिला मिर्जापुर द्वारा धोखा दिया गया है, जिसने बीमा की परिपक्वता पर आश्वासन दिया है, कंपनी आवेदक को 13 लाख 9 हजार प्रदान करेगी लेकिन संबंधित कंपनी द्वारा जो भी दस्तावेज उपलब्ध कराए गए हैं, वे संबंधित सहायक प्रबंधक द्वारा किए गए धोखाधड़ी का खुलासा कर रहे है

Kp singh
Kp singh
2 months ago

यह इंसुरेंस कंपनी वाले और एक्सिसबैंक सभी लोग उपभोक्ता को लूटने की तरह तरह की साजिश करते रहते हैं सब मिलकर एक गिरोह की तरह काम करते हैं लोगों को फसाना और उनके पैसे को लूटना उनके खातों पर नजर रखना यही इनका काम है