Why does B.S.N.L. not refund security deposit made by consumers during connection in mischievous way?

Grievance Status

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Status as on 10 May 2017

Registration Number : DOTEL/E/2017/15267
Name Of Complainant : Yogi M P Singh
Date of Receipt : 10 May 2017
Received by : Department of Telecommunications
Forwarded to : Bharat Sanchar Nigam Limited Corporate Office
Officer name : Shri. HARINDER KUMAR
Officer Designation : GM Coordination
Contact Address : GM(Coordination), BSNL Corporate office,
Room No-27, IR Hall, Eastern Court
Janpath, New Delhi.110001
Contact Number : 23717055
e-mail : ddgpg@bsnl.co.in
Grievance Description : Subject-Telephone set was received by the staffs of B.S.N.L. ON 28/03/2017 ipso facto obvious from the attached receipt and in the same evening your applicant submitted grievance Registration Number-DOTEL/E/2017/09867in order to ensure disconnection. With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that after the waver of Rs.575.00 by the B.S.N.L. Mirzapur as obvious from the third page of attached PDF documents i.e. communication dated 07/04/2017 addressed to your applicant by Assistant general manager, B.S.N.L. Mirzapur rest of payable amount was Rs. 827-Rs. 575=Rs.252 . 2-It is submitted before the Hon’ble Sir that through invoice number -10240349710007 you made available bill of Rs.1378 on 05-May-2017 which implies that your staffs has been crazy and needed to be admitted in the mental hospital. My guess was correct that concerned are so dishonest that in order to achieve its ulterior designs, they may go to any extent. Your applicant had disconnected the entire services on 27-May-2017 under the information and complaints to responsible officers of department and on 28/03/2017 telephone set was also handed over to staffs working at Bathua exchange of B.S.N.L. Mirzapur ipso facto obvious from the following grievance status. 3-It is submitted before the Hon’ble Sir that please take a glance of attached PDF documents page-5 which is the communication dated -25-March-2017 of S.K. Tripathi D.G.M. T.R. Uttar Pradesh East. According to this communication Rs.500.00 as security deposit and Rs.249.00 for broadband security deposit are refundable after closure of services. Consequently B.S.N.L. Mirzapur must refund your applicant Rs.500.00+Rs.249.00 –Rs.252.00=Rs.497.00 .without any undue delay and procrastination. 4-It is submitted before the Hon’ble Sir that your applicant has paid entire bill timely so in similar manner, you are also expected to refund the aforesaid amount as soon as possible in the following account without any undue delay and procrastination. Account Number 00000034645721675 Branch MIRZAPUR CITY Address S/O RAJENDRA PRATAP SINGH JABALPURRAOD SUREKHAPURAM BASTI BATHUA POST SANGAMOHAL MIRZAPUR Mirzapur 231001 Account Name Mr. MAHESH PRATAP SINGH CIF No.- 88167135558 IFS Code- SBIN0012731
Date of Action : 10 May 2017

2 comments on Why does B.S.N.L. not refund security deposit made by consumers during connection in mischievous way?

  1. Hon’ble Sir your applicant has paid entire bill timely so in similar manner, you are also expected to refund the aforesaid amount as soon as possible in the following account without any undue delay and procrastination. Account Number 00000034645721675 Branch MIRZAPUR CITY Address S/O RAJENDRA PRATAP SINGH JABALPURRAOD SUREKHAPURAM BASTI BATHUA POST SANGAMOHAL MIRZAPUR Mirzapur 231001 Account Name Mr. MAHESH PRATAP SINGH CIF No.- 88167135558 IFS Code- SBIN0012731

  2. Hon’ble Sir please take a glance of attached PDF documents page-5 which is the communication dated -25-March-2017 of S.K. Tripathi D.G.M. T.R. Uttar Pradesh East. According to this communication Rs.500.00 as security deposit and Rs.249.00 for broadband security deposit are refundable after closure of services. Consequently B.S.N.L. Mirzapur must refund your applicant Rs.500.00+Rs.249.00 –Rs.252.00=Rs.497.00 .without any undue delay and procrastination.

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