Why C.C. T.V. cameras are not used to check payment made to customer or not ? merely showpiece

Grievance Status

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Status as on 19 Jul 2017

Registration Number : DEABD/E/2017/21592
Name Of Complainant : Shakuntala Devi
Date of Receipt : 19 Jul 2017
Received by : Department of Financial Services (Banking Division)
Forwarded to : Vijaya Bank
Officer name : Mrs. Nirmala Sridhar
Officer Designation : General Manager
Contact Address : Head Office,41/2, M.G.Road,
Bangalore
560001
Contact Number : 08025584236
e-mail : nirmalasridhar@VIJAYABANK.co.in
Grievance Description : Undoubtedly matter is concerned with the your applicant who is middle aged aggrieved lady belonging to weaker section. My query is, Why Vijaya Bank don’t want to provide video footage to aggrieved if staffs of banking institution are innocent? Here this question arises that whether money came out from ATM during the transaction made by ward of aggrieved if not how it could be considered that transaction remained successful? Whether customer satisfaction has no importance for the Vijaya bank OR such practice quite common with the customers of other banks. Subject- Central Government Act, Article 14 in The Constitution Of India 1949, Equality before law The State shall not deny to any person equality before the law or the equal protection of the laws within the territory of India Prohibition of discrimination on grounds of religion, race, caste, sex or place of birth. Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to following submissions as follows. 1-It is submitted before the Hon’ble Sir that please take a glance of action report dated 27 Jun 2017 as-With reference to the Grievance of Shakuntala, we wish to inform you that the Bank has raised the claim for reversal of amount. But, ATM acquiring bank has rejected the claim stating transaction as successful. The same was conveyed to the complainant. Further, on receipt of her request through Ministry, Bank has been requesting the acquiring bank to provide CCTV footage. But, there was no response from them. Since grievance closed showing no ray of hope to aggrieved lady. Ground of seeking CC TV footage- 1: Five successive failed transaction of A.T.M. Machine after impugned transaction made by son of the aggrieved lady. 2-Whether software report is credible proof of hardware transaction even when server was too much down because of heavy load? Why C.C. T.V. cameras are not used to check the payment made to customer or not . Whether such Cameras are only show pieces installed in order to win the confidence of consumer in ATMs of banks. What amount put into ATM machine AND how much payment was made may be the ground to check such complaints  if records are maintained by the staffs of bank honestly.  3-During the internet transactions, on one side transaction remains successful and money is deducted from the account but counter server shows non receipt of money even when the software information used to exchange but here pumping out of money is hardware act which is monitored by CCTV camera installed for the purpose so Video footage is must.
Date of Action : 19 Jul 2017

3 comments on Why C.C. T.V. cameras are not used to check payment made to customer or not ? merely showpiece

  1. Undoubtedly matter is concerned with the your applicant who is middle aged aggrieved lady belonging to weaker section. My query is, Why Vijaya Bank don't want to provide video footage to aggrieved if staffs of banking institution are innocent? Here this question arises that whether money came out from ATM during the transaction made by ward of aggrieved if not how it could be considered that transaction remained successful? Whether customer satisfaction has no importance for the Vijaya bank OR such practice quite common with the customers of other banks.

  2. Whether it is good governance. It seems that this is wide spread net work who cheats citizenry.
    With reference to the Grievance of Shakuntala, we wish to inform you that the transaction was successful at our end. With reference to her request for providing CCTV footage we wish to inform you that we are not in a position to provide the same as the storage period of 90 days is already passed. This is for your kind information with a request to close the matter in your records.

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