Why are SBI staffs procrastinating in cancelling the demand draft issued on my request?

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fw: Yogi M. P. Singh DEABD 13395
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 30 July 2018 at 23:54

To: customer care <agmcustomer.lholuc@sbi.co.in>, sbi.12731@sbi.co.on, gm.customer@sbi.co.in, SBI Contact Centre <contactcentre@sbi.co.in>


Hon’ble Sir-Branch manager replied as-

Dear Sir,


The DD no 960334 payable to RTO Mirzapur of Rs.200 dt 14/05/2018 is presented in the branch with credit voucher in the name of Mahesh Pratap Singh A/c 34645721675. Draft aforesaid draft cannot be paid it has to be cancelled. Kindly present the draft with the cancellation request. However we several times tried to contact the customer but failed.

Madam may take the perusal of the first part of the submitted application cum request as –

Account Number 00000034645721675 Branch MIRZAPUR CITY Account Name MAHESH PRATAP SINGH CIF No. 88167135558 IFS Code SBIN0012731

Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India. Which means payment couldn’t be made consequently the amount may be refunded into account after pursuing due process which includes cancellation of the cheque.
1-Whether along with DD, Letter communication of R.T.O. Office Mirzapur is not annexed?
2-Madam first denied directly of receiving the Demand Draft deliberately.
3-I was called at the branch office on 19/07/2018 but intimation was sent on 21/07/2018.

From: yogimpsingh@gmail.com
Sent:21 July 2018 12:41:27
To: pmosb ; supremecourt ; urgent-action ; presidentofindia@rb.nic.in; cmup ; hgovup@up.nic.in; SBI Contact Centre ; gm.customer@sbi.co.in
Subject: Re: Why the working style of State Bank of India is cryptic and mysterious in regard to services to consumers?



S.B.I. i.e. BX-SBIPSG sent the following message to the applicant 1 hour 15 minutes ago on his registered Mobile number-7379105911 as follows.
Your complaint 4588884038 has been attended to and closed after resolution as DD / Pay Order request not received. Please visit the branch on 19/07/2018.
Sir, Today is 21/07/2018, how is it feasible that I may visit on the branch on 19/07/2018?
Sir, I have no time machine so I can’t travel in the past so it is a humble request that such unnatural things may not be expected from the applicant.
Hon’ble Sir, be informed that my DD was submitted more than two weeks earlier at the customer service centre of S.B.I. Teliyaganj 1A743438 Linked branch city branch (12731) District-Mirzapur.
Mr Badrinath coordinator of the aforementioned service centre had acknowledged me in regard to completion of requisite formalities. He also informed that receipt is under his possession and I can take it from him on any working day. I am well apprised with the fact that he is fully dedicated to his job so the dereliction is on the part of staffs of the city branch.
In the last line, she replied as –However, we several times tried to contact the customer but failed.
Therefore she must provide the contact number of her bank so that I may contact her. After all, I am providing three contact numbers so that such pretty excuses may not be made by her.
   

With these few letters, I end the representation with expectations that concerned will take seriously in order to reform and overhaul its dilapidated dealings causing both physical and mental pain to consumers. For this applicant shall ever pray you all for kind support. 

                                                                                                            

                                             Yours sincerely
                                    Yogi M. P. Singh Mobile number-7237849131, 7379105911, 9336252631
Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.Pin code-231001




[Quoted text hidden]


2 attachments
SBI is procrastinating again in encashing the DD to account.pdf
242K
SBI is procrastinating again in encashing the DD to account.docx
415K

0 0 vote
Article Rating
Subscribe
Notify of
guest
2 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Mahesh Pratap Singh Yogi M P Singh

Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India. Which means payment couldn't be made consequently the amount may be refunded into account after pursuing due process which includes cancellation of the cheque.

Arun Pratap Singh
2 years ago

हम कहते है बैंकर्स चेक सिर्फ स्टेट बैंक ऑफ़ इंडिया के द्वारा जारी किया गया किन्तु उसका उन्होंने ८० रूपये कमीशन लिया जिसके नाम चेक जारी हुआ उसने लेने से इनकार कर दिया अब उसे रिज़र्व बैंक की गाइड लाइन के अनुसार अपने आप मूल खाते में वापस हो जाना चाहिए किन्तु स्टेट बैंक ऑफ़ इंडिया के कर्मचारी उस पैसे को हड़पना चाहते है |