Why Amazon online shopping India is not processing the return request of customers?

Return Summary

Hello Yogi M. P. Singh,

We’ve accepted your replacement request for the item listed below. You’ll receive a confirmation email once your replacement order ships*.
Please send the original item by Sat, Dec 2.
Print mailing label & instructions
Check return & refund status
Pickup date:

Fri, Nov 3Ϯ
Between
2:00 p.m. – 5:00 p.m.
Pickup address: 
Yogi M. P. Singh
Ground floor,
Surekapuram, Jabalpur Road,
MIRZAPUR, UTTAR PRADESH, India 231001
Send the wrong item you received
*The replacement order will not be shipped till we receive the return.
ϮDirections to prepare the package for pickup.
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com

10 Nov (5 days ago)

to return
1-It is submitted before the Hon’ble Sir that whether it is not an offence to be instrumental in providing a customer D-grade item at higher prices as being done and when the repeated request was made for the return of the item concerned are only procrastinating and still continued on the same practice. 
2-It is submitted before the Hon’ble Sir that From the cover photo, it seems photo paper but actually a-4 size plain paper of higher GSM. These 100 sheets paper are available @ Rs.150 in the local market of Mirzapur district. My observation and experience regarding online shopping are that it is not profitable to those who come under middle-income class. The product is different from outlook is not cryptic dealings.
3-It is submitted before the Hon’ble Sir that whether it is not cheating that item of Rs.150 is being sold for Rs.350 which is more than 200% of actual price. Whether consumer rights of the citizenry are safe in this largest democracy in the world as even literate people are being made stupid by the cheaters. 
Whether following message and their working style are akin if not why concerned are only interested in cheating innocent.

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I’m sorry to hear that you have received different product for your order “Faber-Castell Whiteboard Marker – Pack of 10 (Red)”.

I’ve checked all the details of your order and I see that this package is shipped and carried by Delhivery courier service.

Further, I’ve tried to create a free replacement for your order and I see that tracking has not scanned as delivered.

In this case, I’m sorry to inform you we will only be able to take any actions on the order if it is scanned as delivered.

To help you in this I’ve immediately contacted to our courier team and asked to scan this package as delivered.

Rest assured, once the package is scanned as delivered please let us know so that we will help you with refund or replacement as per your convenience.

I sincerely apologies for the additional step that might cause inconvenience to you but please understand that this will help us assist you more precisely.

This is a humble request of your applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos in an arbitrary manner by making the mockery of law of land? This is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                          Yours sincerely
                                              Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.

Complaints Details

Complaint Number: 508326
Complaint Reg Date: 2017-11-15 23:13:22
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : E- Commerce Category : Home Delivery
Grievance Company : Company Name : Amazon online shopping India.
Contact Number(Company): Email ID(Company):
Company Details Amazon online shopping India. Pickup date: Fri, Nov 3Ϯ Between 2:00 p.m. – 5:00 p.m. Pickup address: Yogi M. P. Singh Ground floor, Surekapuram, Jabalpur Road, MIRZAPUR, UTTAR PRADESH, India 231001 Pincode (Company):
Product Value(INR) : 100-1000 Nature of Complaints : E-COM – Delivery of Wrong Product
Complaint Details : Subsequently, two reminders were made in regard to aforementioned request but concerned didn’t pay heed. Pick-up date fixed on 3-Nov and today is 15-Nov. Whether such reluctant approach of staffs of Amazon online shopping India is not tantamount to a criminal breach of trust. Item of Rs. 150 is being sold in Rs. 350 which is more than 200 percent and mockery of consumer rights of consumers so must be stopped. Pickup Tracking ID: 663753745248 but it is unfortunate that it is not moving ahead onl
Status :   Not Processed Yet
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Mahesh Pratap Singh Yogi M P Singh

Subsequently, two reminders were made in regard to aforementioned request but concerned didn't pay heed. Pick-up date fixed on 3-Nov and today is 15-Nov. Whether such reluctant approach of staffs of Amazon online shopping India is not tantamount to a criminal breach of trust. Item of Rs. 150 is being sold in Rs. 350 which is more than 200 percent and mockery of consumer rights of consumers so must be stopped. Pickup Tracking ID: 663753745248 but it is unfortunate that it is not moving ahead onl

Preeti Singh
3 years ago

From the cover photo, it seems photo paper but actually a-4 size plain paper of higher GSM. These 100 sheets paper are available @ Rs.150 in the local market of Mirzapur district. My observation and experience regarding online shopping are that it is not profitable to those who come under middle-income class. The product is different from outlook is not cryptic dealings.

Arun Pratap Singh
3 years ago

Hon’ble Sir that whether it is not cheating that item of Rs.150 is being sold for Rs.350 which is more than 200% of actual price. Whether consumer rights of the citizenry are safe in this largest democracy in the world as even literate people are being made stupid by the cheaters.Undoubtedly such practice is not fair and can't be allowed.

Beerbhadra Singh
Beerbhadra Singh
7 months ago

Because of cheating online shopping has been incredible so in order to promote online shopping concerned platforms must ensure curb cheating in the online shopping. in order to succeed in the online shopping business to win the faith of consumers is essential.