Whether this is not tyranny that S.B.I. denied to return service charges levied by it on failed transactions

CP GRAM COMPLAINT DEABD/E/2017/06343 DATED 03 MARCH 2017

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cmadminr2.zovns@sbi.co.in

14:41 (4 hours ago)

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Dear Sir,
Our reply in the matter is as under;
Despite our several reminders you are still using our INB facility to perform business (commercial transactions)through own Savings Bank account.
2-INB system deducts money only when process at bank level found complete, at platform of SBI INB used for carrying transactions.
3-Bank is not liable to reimburse charges recovered, if the transactions failed at other end say (CRPF server).
Please be advised accordingly.
Regards,
CM (Admin)
RBO-II,
A O Varanasi

Grievance Status

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Status as on 18 Mar 2017

Registration Number : DEABD/E/2017/06343
Name Of Complainant : Yogi M P Singh
Date of Receipt : 03 Mar 2017
Received by : Department of Financial Services (Banking Division)
Forwarded to : SBI LHO LUCKNOW
Officer name : Sri Gautam Sengupta
Officer Designation : Chief General Manager
Contact Address : State Bank of India,New Administrative Bldg. ,
Motimahal Marg , Hazratganj ,
Lucknow (UP)226001
Contact Number : 05222201492
e-mail : sbihelp@sancharnet.in
Grievance Description : When C.R.P.F. REFUNDED excess fee taken then why not S.B.I. MAY refund commission charged on these worthless transactions. 03 March 2017 00:23 With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that it is obligatory duty of service provider / S.B.I. TO ensure the security of each transaction made by customer/consumer as it levied commission on these transactions. But it is unfortunate that in order to gratify its greed ,it promoted non fertile transactions by taking recourse of cunning tricks which causes additional income to the bank. 2-It is submitted before the Hon’ble Sir that now C.R.P.F. HAS refunded additionally charged fee deducted through cryptic transactions invited by displaying messages on screen of computer that fee is not paid. Now it is obligatory duty of S.B.I. TO refund the charged commission Rs.48 on four bogus transactions which were reversed by the C.R.P.F. Hon’ble Sir please take the perusal of attached documents with this grievance. 3-It is submitted before the Hon’ble Sir that undoubtedly state bank of India remained failed in regard to ensuring the security to transactions made but now when one of the parties refunded additionally taken fee ,then it must refund the commission Rs.48 levied on these transactions ipso facto obvious from attached documents and earlier exchanged communications. This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.                                                                  Yours  sincerely                                                      Yogi M. P. Singh Mobile number-7379105911 Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India
Current Status : UNDER PROCESS
Date of Action : 15 Mar 2017

2 comments on Whether this is not tyranny that S.B.I. denied to return service charges levied by it on failed transactions

  1. Hon'ble Sir undoubtedly state bank of India remained failed in regard to ensuring the security to transactions made but now when one of the parties refunded additionally taken fee ,then it must refund the commission Rs.48 levied on these transactions ipso facto obvious from attached documents and earlier exchanged communications.

  2. Such corruption is quite rampant in the state bank of India. To fail the ATMs transactions and then deduct the money from accounts of common citizenry is frequent practice. S.B.I. is looting citizenry but accountable public functionaries are silent as S.B.I. IS their number one choice.

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