Whether there is no nine digits policy number in these attachments? It means don’t see even attachment

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
To refund my premium paid on 10-Jul-2013 i.e. Rs.24999.37 with interest as concerned staffs told that company arbitrarily closed my policy plan.
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
9 October 2017 at 19:56
To: “Axis Helpdesk (Operations)” <Axis.Helpdesk@maxlifeinsurance.com>
Cc: pmosb <pmosb@pmo.nic.in>, “presidentofindia@rb.nic.in” <presidentofindia@rb.nic.in>, supremecourt <supremecourt@nic.in>, cmup <cmup@up.nic.in>, “hgovup@up.nic.in” <hgovup@up.nic.in>

On 9 October 2017 at 15:31, Axis Helpdesk (Operations) <Axis.Helpdesk@maxlifeinsurance.comwrote:
Dear Sir/Madam,
Kindly accept our apologies for the inconvenience caused.
We would request you to please provide your 9 digit policy number for our further assistance.
Warm Regards,
Customer Service Team
Max Life Insurance
Note: Now you can download your premium receipts by login to our customer portal. Please visit www.maxlifeinsurance.com and get your receipts online. Further, you can also download your premium receipts from mobile site by logging at m.maxlifeinsurance.com from your mobile phone.
From: Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Sent: Monday, October 9, 2017 12:28 PM
To: Axis Helpdesk (Operations); pmosb; presidentofindia@rb.nic.in; supremecourt; cmup; hgovup@up.nic.in
Subject: Re: To refund my premium paid on 10-Jul-2013 i.e. Rs.24999.37 with interest as concerned staffs told that company arbitrarily closed my policy plan.
“** External Mail: This mail has been sent from an external source. Treat hyperlinks and attachments in this email with caution**”
A staff of company sent following message in regard to provide policy number but it is unfortunate that he didn’t think it appropriate to open the attachment with the application. Consequently again sending the earlier attached documents in order to the communication made by the staffs of the company. 
Axis Helpdesk (Operations)
11:50 (36 minutes ago)
 to me, pmosb, presidentofind., supremecourt, cmup, hgovup
Dear Sir/Madam,
Kindly accept our apologies for the inconvenience caused.
We would request you to please provide your 9 digit policy number for our further assistance.
Warm Regards,
Customer Service Team
Max Life Insurance
You Hon’ble Staff might take a glance of attached documents with the representation. Again sending the same attachments. 
On 8 October 2017 at 12:24, Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.comwrote:
To
                                                               Chairman, Max Life Insurance Company Limited,
                                                               Max House ,Third floor ,1 Dr. Jha Marg , Okhla
                                                                              New Delhi 110020, India 
Undoubtedly your applicant had to pay the next premium by 10-July-2014 but because of fatal illness of my wife and me your applicant couldn’t do so but delay in payment of the premium could be condoned. Most important point is without refunding my paid premium in accordance with the rule, how the policy can lapse?
With great respect to revered Sir, your applicant invites the kind attention of the Honble Sir to the following submissions as follows.
1-It is submitted before the Honble Sir that whether it is justifiable that when the policy was closed arbitrarily but refund was not made. If the policy has lapsed, then it is the obligation of concerned staffs to refund my paid premium without any more delay. 
2-It is submitted before the Honble Sir that which constitutional law allows a company or firm to forfeit the hard earned money of poor citizenry by making their own draconian laws in order to cheat poor and less educated people of the country.  
3-It is submitted before the Honble Sir that it is the obligation of public functionaries accountable to set my paid premium refunded so that your poor applicant may pay the debts taken in order to pay the expenses incurred during aforementioned fatal illness. 
4-It is submitted before the Honble Sir that all the concerned document is attached with this representation and Hon’ble Sir may take a glance of those which will prove the claim of your applicant. 
                                                        This is a humble request of your applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness and chaos in an arbitrary manner by making the mockery of law of land? This is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.
                                       Yours sincerely
                   Surendra Kumar Maurya S/O Jeera Lal Maurya 
MOBILE NUMBER-7388397486, Mohalla-Shivala Mahanth, Post-Putali Ghar, District-Mirzapur, Pincode-231001, Uttar Pradesh.
Disclaimer: The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
Max Life Insurance documents of Surendra Kumar Maurya.pdf
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Mahesh Pratap Singh Yogi M P Singh

A staff of company sent following message in regard to provide policy number but it is unfortunate that he didn't think it appropriate to open the attachment with the application. Consequently again sending the earlier attached documents in order to the communication made by the staffs of the company.

Axis Helpdesk (Operations)
11:50 (36 minutes ago)
to me, pmosb, presidentofind., supremecourt, cmup, hgovup

Dear Sir/Madam,

Kindly accept our apologies for the inconvenience caused.
We would request you to please provide your 9 digit policy number for our further assistance.

Warm Regards,
Customer Service Team
Max Life Insurance
You Hon'ble Staff might take a glance of attached documents with the representation. Again sending the same attachments.

Arun Pratap Singh
3 years ago

Whether such acts of financial institutions is not tantamount to looting the poor and illiterate citizenry by taking the government functionaries accountable in good faith.
Undoubtedly your applicant had to pay the next premium by 10-July-2014 but because of fatal illness of my wife and me your applicant couldn't do so but delay in payment of the premium could be condoned. Most important point is without refunding my paid premium in accordance with the rule, how the policy can lapse?