Whether seller is manufacturing company if not, how the act of Amazon and seller concerned is justified

Grievance Status for registration number : DOCAF/E/2020/02763

The Grievance Concerns To
Name Of Complainant  Preeti Singh
Date of Receipt  20/07/2020
Received By Ministry/Department Consumer Affairs
Grievance Description
Grievance Details Grievance Number 1812895 Grievance Reg Date 26 Dec 2019 Complainant Name Preeti Singh.
The aforementioned grievance is submitted on the portal of the ministry of consumer affairs, and they disposed of the matter arbitrarily by making the mockery of the consumer rights of the applicant, so they may be directed to pursue the provisions and spirit of the consumer protection Act.
Whether such things are legitimate which is going on in this country. Sir, It is sheer unjustified to overlook the grievances of the applicant on the flimsy ground ipso facto obvious. Here it is quite obvious that the seller who sold the product is not a manufacturing company. He made a spurious whiteboard marker ink and making stupid innocent and gullible citizenry including the applicant. Undoubtedly Amazon did not make the ink but sold the ink so Amazon colluded with the seller in pursuing unlawful business. Such cheaters pursuing business on the Amazon online shopping must be subjected to penal proceedings per the law.
Grievance Document Current Status  Grievance received
Date of Action  20/07/2020
Officer Concerns To Forwarded to  Consumer Affairs
  Name of Officer  Shri Sita Ram Meena
Designation of Officer Director
Contact Address  Room No.456A Krishi Bhavan New Delhi New Delhi
Email Address  dirpg-ca@gov.in
Contact Number   23387737

 Details of Grievance


Grievance Number: 1812895

Reg Date of Grievance : 2019-12-26 09:15:09

Complainant Name : Preeti Singh Complainant Contact No : 9336252631
Mode : By Web Complaint Type : Query
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : E- Commerce Category : Online Shopping
Grievance Company : Amazon.in Company Name :
Govt Dept / Regulator :
Product / Service Type: Whiteboard marker ink Order no: Order #404-6055253-

9125128

Transaction id: Order #404-6055253-

9125128

Date of purchase / transaction: 2019-07-25
Mobile Number or Email id registered with company: preetisinghgahar

war@gmail.com

Complaint No / Ref no.: DOCAF/E/2019/04672
Amount Paid: 726  
Company Details Amazon online

shopping

Pincode (Company):
Product Value(INR) : 100-1000 Nature of Complaints : Fraudulent Issue
Grievance Details : Grievance Number: 1769313 PG Docket Number: DOCAF/E/2019/04672 Grievance Reg Date: 2019-12-03 12:18:42 Complainant Name: Preeti Singh Matter is concerned with the mass scale violation of consumer rights but it is unfortunate that concern staff of the Department of Consumer Affairs is overlooking the matter on the flimsy ground in caucus with staff of the concerned company and seller it can never be justified and mockery of the consumer rights which must be curbed at any cost. Whether staff of the Department of Consumer Affairs will tell the applicant that whatever ink is being sold on the platform of Amazon online shopping in the name of whiteboard marker is really a whiteboard marker ink if it is not, then a criminal offence is being committed by the staff of the Amazon online shopping and seller by colluding with each other and such practice must not be allowed in order to safeguard the larger Public Interest in regard to consumer affairs? Madam, how can you close the grievance submitted by the applicant and the public grievance portal and forwarded to you if the sold ink is spurious one? Madam, you have abruptly closed the grievance without thinking about the pros and cons of its decision which means you are interested to allow the sale of spurious ink on the Amazon online shopping can you explain what benefit you are reaping in allowing the spurious ink to be sold on the Amazon online shopping? It is a well-established principle that if any illegal activity is promoted by someone then there are some selfish motives to be achieved and here in the present context it is quite obvious that you are in hurry in closing the grievance of the applicant without adopting a Logistic approach in the matter. Can you tell me how the practice is genuine if the spurious ink is sold in the name of Whiteboard marker ink on the platform of Amazon online shopping I don’t think that this is legal as it will benefit the only coterie of people? In accordance with the applicant, a proper enquiry may be ordered into the matter so that truth may come out and those behind this act must be punished in accordance with the law of land.
Status :   Disposed
Company Remark : Please note that the orders are subject to the Amazon return policy as found on http://amzn.to/2AO2ckF. The policy allows for return for specified merchandise for a full refund in case the same are returned within the time as stipulated there under. Accordingly, we are unable to process your request for return and refund since the same has been placed after the expiry of the return window, which expired on 10th August 2019. Further, it is submitted that our role is limited to that of an intermediary, and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed.

Remark Date  2020-02-13 17:43:21

Status :   Closed
NCH Agent Remark : Company has responded to your grievance as per the company policy terms. If you are not satisfied with the company’s response you may file a complaint with the Consumer forum, following the procedure prescribed by them. For more information, you may visit http://www.ncdrc.nic.in/districtlist.html
Remark Date  2020-02-17 10:36:29
Status :   Disposed
Uploaded Files: File1 | | NA | NA

Consumer Feedback
Satisfaction Level : Poor
Suggestion / Feedback / Remark : Sir It is sheer unjustified to overlook the grievances of the applicant on the flimsy ground ipso facto obvious. Here it is quite obvious that the seller who sold the product is not manufacturer company. He made a spurious white board marker ink and making stupid innocent and gullible citizenry. Undoubtedly Amazon did not make the ink but sold the ink so Amazon colluded with the seller in pursuing unlawful business. You are suggesting me to take shelter in the district forum and pursue lengthy process of quasi judicial court and again afford two times loss in such worthless dealings. Please act in the wide public interest and don’t allow such unlawful practice in our society.
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Arun Pratap Singh
4 months ago

Spurious white board marker ink was sold on the Amazon online shopping by the seller which means credit of the Amazon online shopping was used. This white board marker ink was made by the seller who has not established any such company for the purpose to made ink, then how can he sell authentic product? They are only selling the mixture of dyes not white board marker.

Yogi
Admin
4 months ago

Here both seller and Amazon online shopping are offenders ipso facto obvious form this para of the post.
Whether such things are legitimate which is going on in this country. Sir, It is sheer unjustified to overlook the grievances of the applicant on the flimsy ground ipso facto obvious. Here it is quite obvious that the seller who sold the product is not a manufacturing company. He made a spurious whiteboard marker ink and making stupid innocent and gullible citizenry including the applicant. Undoubtedly Amazon did not make the ink but sold the ink so Amazon colluded with the seller in pursuing unlawful business.

Pratima Parihar
Pratima Parihar
4 months ago

अमेज़ॅन ऑनलाइन शॉपिंग के प्लेटफ़ॉर्म पर व्हाइटबोर्ड मार्कर स्याही के नाम पर अगर नकली स्याही बेची जाए तो यह कैसे न्यायोचित है, मुझे नहीं लगता कि यह कानून के अनुसार है क्योंकि इससे भ्रष्ट लोगो को फायदा होगा? आवेदक के अनुसार, इस मामले में एक उचित जांच का आदेश दिया जा सकता है ताकि सच्चाई सामने आ सके और कानून तोड़ने वालो को जमीन के कानून के अनुसार दंडित किया जाना चाहिए।

Bhoomika Singh
Bhoomika Singh
4 months ago

When there is no company which is manufacturing the whiteboard marker then how can seller sell such spurious whiteboard marker to the citizenry? Undoubtedly it is cheating but it is unfortunate concerned government functionaries are not taking any action in the matter because of corruption as concerned company is working in caucus with the government staffs.

Jackamaa
4 months ago

government of GJ