Whether the role of S.B.I. is consumer friendly by overlooking the consumer rights of those opened accounts

Grievance Status

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Status as on 14 Oct 2015

Registration Number : DEABD/E/2015/08545
Name Of Complainant : Yogi M P Singh
Date of Receipt : 14 Oct 2015
Received by : Department of Financial Services (Banking Division)
Forwarded to : State Bank of India
Officer name : Shri Anoop Kumar Palit
Officer Designation : General Manager
Contact Address : Corporate Centre, Customer Service Deptt.
State Bank Bhawan, 14th Floor, Madam Cama Road,
Mumbai400021
e-mail : gm.customer@sbi.co.in
Grievance Description : Whether S.B.I. Will encroach the consumer rights of a consumer merely on the ground that account was opened under prime minister jan dhan scheme as obvious from the letter of branch manager of State bank of India ,Mirzapur city branch. Hon’ble Sir-Aforesaid bank manager sent a registered letter to your applicant on 23/09/2015 having subject -concerned with the S.M.S. Facility which is based on conversation on my Mobile by branch manager itself. His conclusion is that my account is opened under prime minister jan dhan scheme so my mobile no.7379105911 can’t be registered on my account number. The scanned copy of the letter is attached with this representation attached in PDF form. Here this question arises that why did SBI make available the Debit card no. ? Why this message was sent to your applicant by S.B.I. “Better Tracking and control-please register your mobile number to get S.M.S. Alerts for all transactions. You are welcome to enjoy these benefits”? Again read the message sent to your applicant as follows- Dear state bank customer, Welcome to a world where convenience and trust is a way of life. Welcome to the state bank financial inclusion Debit card offered to you in association with RuPay . You can now withdraw cash at ATMs .shop ,fill fuel ,dine out and do lots with your state bank financial debit card. Now keep your cash in your state bank account and earn interest ,instead of keeping in your wallet. Enjoy the benefits and privileges on your state bank Financial debit card. Hon’ble Sir whether such facilities are available. Whether this is not criminal breach of trust. Many more facilities which was assured to be provided chief general manager to your applicant now withheld by branch manager in the name of I opened the account under Prime Minister Jan Dhan scheme. Most surprising that when they had not to provide such facilities ,then why they informed so? This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir. Yours sincerely   Yogi M. P. Singh Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India
Date of Action : 14 Oct 2015

2 comments on Whether the role of S.B.I. is consumer friendly by overlooking the consumer rights of those opened accounts

  1. You are welcome to enjoy these benefits"? Again read the message sent to your applicant as follows- Dear state bank customer, Welcome to a world where convenience and trust is a way of life. Welcome to the state bank financial inclusion Debit card offered to you in association with RuPay . You can now withdraw cash at ATMs .shop ,fill fuel ,dine out and do lots with your state bank financial debit card. Now keep your cash in your state bank account and earn interest ,instead of keeping in your wallet. Enjoy the benefits and privileges on your state bank Financial debit card. Hon'ble Sir whether such facilities are available. Whether this is not criminal breach of trust.

  2. Unfortunately whatever is going on in the system/society is not favourable to common citizenry. Think about the gravity of situation that billions of accounts were opened under prime minister jan dhan scheme but no facilities are being provided to such account holders. Whether it is justified to overlook the consumer rights such people by the bank staff on flimsy ground. This is very bad practice in our society that wrongdoings are shielded by posing it as job in public interest.

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