Whether only software processing of ATM machine is substantial proof that payment was made to consumer

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Whether only software processing of ATM machine is substantial proof that payment was made to consumer when customer is staking claim money didn’t come out of ATM Machine.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 5 March 2017 at 20:03
To: presidentofindia@rb.nic.in, pmosb <pmosb@pmo.nic.in>, urgent-action <urgent-action@ohchr.org>, supremecourt <supremecourt@nic.in>, cmup <cmup@up.nic.in>, hgovup@up.nic.in, “csup@up.nic.in” <csup@up.nic.in>, uphrclko <uphrclko@yahoo.co.in>, “ho.cgrc@allahabadbank.in” <HO.CGRC@allahabadbank.in>, cvc@nic.in, hobaclko@cbi.gov.in

Why C.C. T.V. cameras are not used to check the payment made to customer or not . Whether such Cameras are only show pieces installed in order to win the confidence of consumer in ATMs of banks. What amount put into ATM machine AND how much payment was made may be the ground to check such complaints  if records are maintained by the staffs of bank honestly. 
With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir thatHon’ble Sir , staffs of concerned banking institution  are justifying your stand on the ground of following software report. Whether this report is substantial proof that aggrieved has withdrawn the Rs.2000.00. Point raised by the aggrieved is that aforesaid amount didn’t come out of ATM WHICH is core point to be noted. 

1000491122116182507aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      ATM-ID   RESPa21/12/2016  18:31:33SVD714801   000aCARD NO:  0006071********1587aDESC: WITHDRAWAL    RS         2000.00aTXN # 245649  A/C#  000000050219718669a dB3944422

Hon’ble Sir , staffs of concerned banking institution have provided two attachments ,second is worthless as not concerned with the topic and in first only aforesaid information is given. Which proves that nothing enquiry was carried out and only procrastination was made and dilly- dallying approach was adopted.
2-It is submitted before the Hon’ble Sir that Whether Hon’ble Sir , staffs of concerned banking institution have taken the perusal of grievance if not ,then they must take a glance otherwise multiple grievances would be submitted if video footage was made available to your applicant. Software report can’t be ground of hardware function. It is most surprising that they have video footage in accordance with the direction of Reserve Bank of India as the matter concerned with demonetization period but in order to wrap its corrupt mysterious dealings taking recourse of software generated report of ATM machine which was working correctly. 
3-It is submitted before the Hon’ble Sir that 

Grievance Status

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Status as on 05 Mar 2017

Registration Number : DEABD/E/2017/02333
Name Of Complainant : Shakuntala Devi
Date of Receipt : 22 Jan 2017
Received by : Department of Financial Services (Banking Division)
Forwarded to : Allahabad Bank
Officer name : Shri Alok Tarafdar
Officer Designation : General Manager
Contact Address : Head Office, 2 Netaji Subhash Road
Kolkata
700001
Contact Number : 03322483597
e-mail : ho.cgrc@allahabadbank.in
Grievance Description : Matter is concerned with illegal deduction from the account of your applicant Shakuntala Devi . Illegal deduction from the account of Shakuntala Devi. Account number -5021971866 , Account holder-Shakuntala Devi , Allahabad Bank Branch-Shivala Mahanth , District-Mirzapur. For details, please take a glance of attached document with this representation . Subject –Regarding the transaction dated 21-12-2016 which caused the deduction of Rs.2000.00 from the account of your applicant was actually a failed transaction. With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that aforesaid transaction was made by the son of your applicant through ATM HDFC Bank Dankeen Ganj ,MIRZAPUR, WHEN demonetisation wave was in full swing and long queues were quite common before the windows of Bank and bank ATMs. In those days ,processing in ATMs were very slow and banks were facing the crunch of currencies. 2-It is submitted before the Hon’ble Sir that R.B.I. had directed to all the concerned banks in this country to protect the footage of C.C. T.V. consequently C.C. T.V. footage of aforesaid specific date can easily reveal the fact that whether the Son of your applicant drew the money or transaction remained failed. 3-It is submitted before the Hon’ble Sir that dealing of the branch manager of bank concerned is quite cryptic ipso facto obvious from his dealings . Hon’ble Sir we are poor and Rs.2000.00 is too much valuable to our family so there is need to take swift action in the matter concerned so your aggrieved applicant may get reprieve. How can it be justified that without paying the said amount to your applicant and by taking the recourse of failed transaction concerned banks may deduct the impugned amount. This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir. Yours sincerely Shakuntala Devi Mobile number-8738895762 Mohalla-Shivala Mahanth , Post-Putalighar , District-Mirzapur , Pin Code-231001 Uttar Pradesh ,India
Current Status : UNDER PROCESS
Date of Action : 25 Jan 2017

This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.
                                                                 Yours  sincerely
                                                     Shakuntala Devi  Mobile number-8738895762

Mohalla-Shivala Mahanth , Post-Putalighar , District-Mirzapur , Pin Code-231001 Uttar Pradesh ,India 


2 attachments
Gmail – Fw_ DFS COMPLIANT ALBCARE22638 OF SHAKUNTALA DEVI Ref no DEABD_E_2017_02333 DATED 22.01.pdf
225K
Illegal deduction from the account of Shakuntala Devi.pdf
195K

2 comments on Whether only software processing of ATM machine is substantial proof that payment was made to consumer

  1. Why C.C. T.V. cameras are not used to check the payment made to customer or not . Whether such Cameras are only show pieces installed in order to win the confidence of consumer in ATMs of banks. What amount put into ATM machine AND how much payment was made may be the ground to check such complaints if records are maintained by the staffs of bank honestly.

  2. Matter is concerned with illegal deduction from the account of your applicant Shakuntala Devi . Illegal deduction from the account of Shakuntala Devi. Account number -5021971866 , Account holder-Shakuntala Devi , Allahabad Bank Branch-Shivala Mahanth , District-Mirzapur. For details, please take a glance of attached document with this representation . Subject –Regarding the transaction dated 21-12-2016 which caused the deduction of Rs.2000.00 from the account of your applicant was actually a failed transaction.

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