Whether it is not cheating that Airtel company keeping airtel 4-G-dongle in 3-G handset category to cheat

Complaints Details
Complaint Number: 486858
Complaint Reg Date: 2017-10-29 03:50:07
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
Broadband & Internet
Category :
Data – Wireless
Grievance Company :
Airtel Secure
Company Name :
Contact Number(Company):
Email ID(Company):
Company Details
Take a reference to Complaint Number: 472238 of your applicant ,Nadal officer Airtel Uttar Pradesh East Jahangirabad Palace, 12, Rani Laxmi Bai Marg, Near Tulsi Traders, Hazratganj, Lucknow – 226001, Mobile number-9935334865.
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Unsatisfactory Redressal
Complaint Details :
449 Unlimited all calls +sms + 1GB/Day on 4G HS. On 3G Hs 2GB data: validity 4G HS- 84 days 3G HS-35 days 380.51 68.49 35 Days Recharge for New Customers (First Recharge / Second Recharge) According to report of Airtel-Customer, your applicant is using 4G -dongle of Airtel company which is neither 3-G nor 4-G but purchased 4-G sim and customer care company assured through its staff subsequently first recharges were made but now a breach of trust. Whether consumer rights of your applicant was not
Status :   Not Process Yet
Uploaded Files:
NA | | NA | NA
Complaints Details
Complaint Number: 472238
Complaint Reg Date: 2017-10-17 01:08:40
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
Broadband & Internet
Category :
Data – Wireless
Grievance Company :
Airtel Secure
Company Name :
Contact Number(Company):
Email ID(Company):
Company Details
Nadal officer Airtel Uttar Pradesh East Jahangirabad Palace, 12, Rani Laxmi Bai Marg, Near Tulsi Traders, Hazratganj, Lucknow – 226001, Mobile number-9935334865
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Wrong Promises
Complaint Details :
Subject -In regard to first recharge Rs.449 having offer one GB data per day and validity 84 days. Hon’ble Sir – Airtel 449 Plan Details Users will get 1GB 4G data per day, unlimited voice calling to any network, free calling to local and STD numbers. It’s validity is also set to 84 days. No roaming facilities have been provided. Voice calling over roaming is not free. Your applicant purchased aforementioned recharge Rs.449 pack. Please take account status of your applicant. Yogi M. P. Sing
Status :   Not Process Yet
Comapny Remark :
Customer complaint regarding recharge of Rs 449 for 84 days validity but after recharge received the offer for only 35 days however he is using 4G handset.Service request raised and same informed to the customer.Case Closed. 
Reamrk Date  2017-10-18 13:59:19
Status :   Closed
Comapny Remark :
Customer complaint that he did a recharge of Rs 449/- for 84 days validity but after recharge received the offer for only 35 days however he is using 4G H/S; Service request raised.….As per revert 84 days validity is applicable for those customers only who are using 4G handset and sim but customer using dongle and as per Terms and conditions validity for other device is only 35 days…Same informed to the customer. Case closed. 
Reamrk Date  2017-10-23 16:30:00
Status :   Closed
Uploaded Files:
File1 | | NA | NA

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Mahesh Pratap Singh Yogi M P Singh

449 Unlimited all calls +sms + 1GB/Day on 4G HS. On 3G Hs 2GB data: validity 4G HS- 84 days 3G HS-35 days 380.51 68.49 35 Days Recharge for New Customers (First Recharge / Second Recharge) According to report of Airtel-Customer, your applicant is using 4G -dongle of Airtel company which is neither 3-G nor 4-G but purchased 4-G sim and customer care company assured through its staff subsequently first recharges were made but now a breach of trust. Whether consumer rights of your applicant was not encroached?

Preeti Singh
3 years ago

Customer complaint regarding recharge of Rs 449 for 84 days validity but after recharge received the offer for only 35 days however he is using 4G handset.Service request raised and same informed to the customer.Case Closed.
Such things are quite common in our society.