Whether it is justified to send messages to activate windows by depriving consumer from warranty arbitrarily.

Grievance Status

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Status as on 12 Aug 2015

Registration Number : DOCAF/E/2015/00716
Name Of Complainant : Yogi M P Singh
Date of Receipt : 12 Aug 2015
Received by : Department of Consumer Affairs
Officer name : Shri. Surender Singh
Officer Designation : Deputy Secretary CGRC Nodal
Contact Address : Room No.262,
Krishi Bhawan
New Delhi110001
Contact Number : 23384627
e-mail : dsadmin-ca@nic.in
Grievance Description : Hon”ble Sir grievance is concerned with the Microsoft company, Microsoft Corporation (I) Pvt. Ltd. 10th Floor, Tower B C, DLF Building No.5 (Epitome), Cyber City, DLF Phase III, Gurgaon, 122002. Hon”ble Sir be informed that your applicant purchased Laptop having description NB PC HP 15 -R036TU Batch :CND42115F3 . Initially defect felt in operating the system and your applicant made contact to local HP repairing centre but they denied to repair as aforesaid product was purchased from Noida (201301)Ghaziabad through my relative Prashant Singh .I got repaired my laptop from local shop. He replaced window 8.1 by window 8 and laptop was working properly. Again your applicant loaded window 8.1 from Microsoft support but most unfortunate that time and again message to activate window is flashed on the screen of Laptop which cause troublesome to your applicant. Invoice No. G G /14-15/01671 dated 1-July-2014 . Whether it is justified that first company didn’t provide the warranty which is just expired. Now Microsoft company is asking for activating window. Whether it is justified. Window 8.1 was activated on the window and it worked merely two months that it caused few defect and local shop formatted the notebook into window 8 pro with media centre and worked well but now when Microsoft support again changed window 8 into 8.1 troublesome message to activate the windows is being flashed on the screen of Laptop. No warranty was provided to consumer on flimsy ground and latter troublesome message of Microsoft to activate windows is torturing your applicant mentally and physically. Consequently your applicant is being tortured repeatedly by sending messages in order to activate the windows which sheer unjustified and unconstitutional . If the Microsoft company once charged your applicant by activating window 8.1 how can it again say to activate the window in order to earn profit illegally. How can such illegal stand be justified. Please direct the Microsoft company to compensate your applicant damages. They may provide your applicant Rs.5000.00 as damages. Noida Jabil Global Services India Pvt Ltd Unit No. 20. 5th Floor, Wave Silver Tower, Sector-18 Noida 201301 Uttar Pradesh Contact No.: +91 8130496893
Current Status : RECEIVED THE GRIEVANCE

2 comments on Whether it is justified to send messages to activate windows by depriving consumer from warranty arbitrarily.

  1. Complaint Inbox
    Add star myhpsales@hp.com Wed, Aug 12, 2015 at 10:05 PM
    To: yogimpsingh@gmail.com
    Reply | Reply to all | Forward | Print | Delete | Show original
    We just received your email! Please do not respond back to this automated message.

    Thank you for contacting the hp.com Sales Center. Our store provides sales and order assistance for customers purchasing from within the United States. We do not provide product technical support or parts sales.You will receive a response to your question within 24 hours. We appreciate your patience as you wait for a reply & will do our best to respond to your email as soon as we are able to. We highly suggest that you call 1-888-222-0029 between 7:00 AM – 2:00 AM EST 7 days a week if you need immediate assistance.If you need product support (technical) assistance or would like to give feedback regarding your recent experience with HP Technical Support or another group within HP, please resubmit your inquiry using the HP Assistance Directory Page: http://www8.hp.com/us/en/sitemap.html

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  2. On one side of screen , they didn't provide the warranty and now in order to earn illegal profit they are searching the door to persecute the consumer. It can never be justified and against the spirit of consumer protection act and sheer violation of provisions of consumer protection acts.

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