Whether a defective item dispatched by Ebay online shopping never used by customer comes under warranty

Whether a defective item dispatched by Ebay online shopping never used by customer comes under manufacturer warranty? In general, those items come under manufacturer warranty which may be the underuse of customer but a defective item is tantamount to cheating as the customer has paid for a new and genuine item. Ebay online shopping is making easy prey to the innocent and gullible citizenry by reaping the benefits of loopholes in the system?

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Re: Returns: maheshpratapsingyogimpsing_0 sent a message about Like New Digiflip Pro ET701 Wifi Tab 3G Via Dongle- 1GB – 8GB – 6 Months Waranty #142646409496
5 messages
eBay – gromo_deals <gromod_ksdb3397tc@members.ebay.in> 19 June 2018 at 14:37
To: yogimpsingh@gmail.com

 

New message from: gromo_deals (7,633Green Star)

Dear Sir,

Please Raise a claim on eBayfor the same

Thanks & Warm Regards,

Reply
Your previous message

Both Ebay online shopping and seller concerned may provide detail in regard to their office address in India so that notice may be served to them under the appropriate law of the land.
Subject-If at the place of a genuine item a defective is being sold by Ebay online shopping through its seller which is unresponsive and not charging, whether Ebay can reject the refund claim by taking the recourse of fact that item comes under the category of manufacturer warranty not under the refund claim and they rejected my refund claim illegally and arbitrarily by overlooking own terms and conditions.
Highlights of the grievance are as follows.
1-I packed the item delivered by the Ebay online shopping as it is for further course of action.
2-If genuine item is substituted by a defective item, how the shopkeeper/seller and Ebay online shopping pursued the setup standard norms? Here this question arises that whether buyer/customer/purchaser had ordered for a defective item? That is why I have packed the delivered item as it is in order to prove that delivered item is defective one and Ebay online shopping by colluding with the seller deceived the applicant as well as infringed his consumer rights.
3- In general, the consumer rights in India are listed below:

The right to be fully informed about the performance and quality of all goods and services

The right to free choice of goods and services

The right to be heard in all decision-making processes related to consumer interests

The right to seek redressal, whenever consumer rights have been infringed

Whether it is justified to sell defective items without prechecking it before dispatch? Now when refund claim was made then staffs of Ebay online shopping rejected the claim in the name of manufacturer warranty. Everyone knows that manufacturer warranty and guarantee claims are enforced on those items which may be the underuse of customer/buyer but how the defective item may come under the category of manufacturer warranty.

Dear Sir,

I am sorry for the inconvenience caused to you l.
Sir the product is under manufacturer warranty would request you to please show it to the service center or else you can claim on ebay for the same

Your previous message

Tablet is defective as it is not charging and the fault of the seller is that he sold a defective item without prechecking it. Such negligence on the part of the seller has caused me not only physical harassment but also mental trauma. Please ensure my refund as soon as possible.


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eBay – gromo_deals <gromod_ksdb3397tc@members.ebay.in> 19 June 2018 at 14:38
To: yogimpsingh@gmail.com

 

New message from: gromo_deals (7,633Green Star)

Please contact eBay for the same

Thanks & Warm Regards,

Reply
Your previous message

Both Ebay online shopping and seller concerned may provide detail in regard to their office address in India so that notice may be served to them under the appropriate law of the land.
Subject -Aggrieved applicant is merely seeking address of Ebay online shopping and seller concerned but concerned who were falsely resolving the matter by pointing out lacunae in the complaint. Whether they really don’t know the official address of Ebay online shopping and seller concerned?
With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is to be submitted before the Hon’ble Sir that following complaint was submitted on the website of consumer affairs of government of India. But the response of staffs of the Ebay online shopping is awaited.

YM

Complaints Details

Complaint Number: 773143

Complaint Reg Date: 2018-06-11 20:04:26

Complainant Name :

Yogi M. P. Singh Mahesh Pratap Singh

Complainant Contact No :

7379105911

Mode :

By Web

Complaint Type :

Complaint

State :

UTTAR PRADESH

Purchase City :

Mirzapur

Sector :

E- Commerce

Category :

Online Shopping

Grievance Company :

ebay.in

Company Name :

Contact Number(Company):

Email ID(Company):

Company Details

Ebay online shopping

Pincode (Company):

Product Value(INR) :

1000-10000

Nature of Complaints :

Delivery of Defective Product

Complaint Details :

Complaint Number: 769443, Company Remark: Order details not found hence case not uploaded. Complaint Number: 764648 Company Remark : Item found under manufacturer warranty so the buyer needs to visit nearest service centre hence case closed. Remark Date 2018-06-07 11:33:31Whether you don’t know the office address of duo as sought to file a consumer case,In order to hassle-free proceedings, there must be feedback regarding the location of the office situated in India and nominated staffs of the company and firm carrying out business in the country in my ca

Dear Sir,

I am sorry for the inconvenience caused to you l.
Sir the product is under manufacturer warranty would request you to please show it to the service center or else you can claim on ebay for the same

Your previous message

Tablet is defective as it is not charging and the fault of the seller is that he sold a defective item without prechecking it. Such negligence on the part of the seller has caused me not only physical harassment but also mental trauma. Please ensure my refund as soon as possible.


Like New Digiflip Pro ET701 Wifi Tab 3G Via Dongle- 1GB – 8GB – 6 Months Waranty

Like New Digiflip Pro ET701 Wifi T
Price: Rs. 2,499.00
You’ve committed to buy this item
Item ID: 142646409496
Pay now
We scan messages to enforce policies. Only purchases on eBay are covered by the eBay purchase protection programs. Asking your trading partner to complete a transaction outside of eBay is not allowed.

eBay – gromo_deals <gromod_ksdb3397tc@members.ebay.in> 19 June 2018 at 14:39
To: yogimpsingh@gmail.com

 

New message from: gromo_deals (7,633Green Star)

Please COntact eBay for the same.
As eBay provides you with 10 days guarantee and i am a seller on eBay

Thanks & Warm Regards,

Reply

Your previous message

Both Ebay online shopping and seller concerned may provide detail in regard to their office address in India so that notice may be served to them under the appropriate law of the land.
Subject -Aggrieved applicant is merely seeking address of Ebay online shopping and seller concerned but concerned who were falsely resolving the matter by pointing out lacunae in the complaint. Whether they really don’t know the official address of Ebay online shopping and seller concerned?
With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is to be submitted before the Hon’ble Sir that following complaint was submitted on the website of consumer affairs of government of India. But the response of staffs of the Ebay online shopping is awaited.

YM

Complaints Details

Complaint Number: 773143

Complaint Reg Date: 2018-06-11 20:04:26

Complainant Name :

Yogi M. P. Singh Mahesh Pratap Singh

Complainant Contact No :

7379105911

Mode :

By Web

Complaint Type :

Complaint

State :

UTTAR PRADESH

Purchase City :

Mirzapur

Sector :

E- Commerce

Category :

Online Shopping

Grievance Company :

ebay.in

Company Name :

Contact Number(Company):

Email ID(Company):

Company Details

Ebay online shopping

Pincode (Company):

Product Value(INR) :

1000-10000

Nature of Complaints :

Delivery of Defective Product

Complaint Details :

Complaint Number: 769443, Company Remark: Order details not found hence case not uploaded. Complaint Number: 764648 Company Remark : Item found under manufacturer warranty so the buyer needs to visit nearest service centre hence case closed. Remark Date 2018-06-07 11:33:31Whether you don’t know the office address of duo as sought to file a consumer case,In order to hassle-free proceedings, there must be feedback regarding the location of the office situated in India and nominated staffs of the company and firm carrying out business in the country in my ca

Dear Sir,

I am sorry for the inconvenience caused to you l.
Sir the product is under manufacturer warranty would request you to please show it to the service center or else you can claim on ebay for the same

Your previous message

Tablet is defective as it is not charging and the fault of the seller is that he sold a defective item without prechecking it. Such negligence on the part of the seller has caused me not only physical harassment but also mental trauma. Please ensure my refund as soon as possible.


Like New Digiflip Pro ET701 Wifi Tab 3G Via Dongle- 1GB – 8GB – 6 Months Waranty

Like New Digiflip Pro ET701 Wifi T
Price: Rs. 2,499.00
You’ve committed to buy this item
Item ID: 142646409496
Pay now
We scan messages to enforce policies. Only purchases on eBay are covered by the eBay purchase protection programs. Asking your trading partner to complete a transaction outside of eBay is not allowed.

eBay – gromo_deals <gromod_ksdb3397tc@members.ebay.in> 19 June 2018 at 14:40
To: yogimpsingh@gmail.com

 

New message from: gromo_deals (7,633Green Star)

Please contact eBay for the same

Thanks & Warm Regards,

Reply
Your previous message

2-It is to be submitted before the Hon’ble Sir that undoubtedly they are procrastinating on the grievances because they don’t want to face the proceedings of consumer forum as they have provided a defective item and forum may order refund with damages.
3-It is to be submitted before the Hon’ble Sir that a defective product which could not be even charged was not taken back Ebay online shopping by refunding customer on the ground of flimsy recourse of manufacturer warranty which is enforced if the product is received in working condition. If I ordered a genuine product and Ebay online shopping dispatched me a defective item, then the applicant will not seek a refund from the Ebay online shopping. It is fact that Ebay online shopping and its sellers actually sell pirated, repaired old items so such type of cryptic dealings is part of their dealings with the customers. Think about the gravity of the situation that they are not providing their official address which is making them tantamount to cheaters who travel from one door to the other in order to sell their spurious items and cheating innocent and gullible citizenry but once sold the items at one place never revisit the same place.
This is a humble request of your applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness and chaos in an arbitrary manner by making the mockery of law of land? There is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir. Yours sincerely
Date-19-06-2018 Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.

Dear Sir,

I am sorry for the inconvenience caused to you l.
Sir the product is under manufacturer warranty would request you to please show it to the service center or else you can claim on ebay for the same

Your previous message

Tablet is defective as it is not charging and the fault of the seller is that he sold a defective item without prechecking it. Such negligence on the part of the seller has caused me not only physical harassment but also mental trauma. Please ensure my refund as soon as possible.


Like New Digiflip Pro ET701 Wifi Tab 3G Via Dongle- 1GB – 8GB – 6 Months Waranty

Like New Digiflip Pro ET701 Wifi T
Price: Rs. 2,499.00
You’ve committed to buy this item
Item ID: 142646409496
Pay now
We scan messages to enforce policies. Only purchases on eBay are covered by the eBay purchase protection programs. Asking your trading partner to complete a transaction outside of eBay is not allowed.

eBay – gromo_deals <gromod_ksdb3397tc@members.ebay.in> 19 June 2018 at 14:41
To: yogimpsingh@gmail.com

 

New message from: gromo_deals (7,633Green Star)

Please contact eBay itself

Thanks & Warm Regards,

Reply
Your previous message

Ebay rejected the claim on Tue 5 Jun, at16:13 (2 days ago).

Ebay explicitly rejected the claim earlier than the response of seller which implies that both are colluding with each other in this unethical practice.

Here defective item is not tantamount to the old item but equivalent to the new genuine item as the old item can be refunded. At least old item might have operated so it may be better in comparison to defective item.

6-Complaints Details

Complaint Number: 764648

Complaint Reg Date: 2018-06-05 18:04:53

Complainant Name :

Yogi M. P. Singh Mahesh Pratap Singh

Complainant Contact No :

7379105911

Mode :

By Web

Complaint Type :

Complaint

State :

UTTAR PRADESH

Purchase City :

Mirzapur

Sector :

E- Commerce

Category :

Online Shopping

Grievance Company :

ebay.in

Company Name :

Contact Number(Company):

Email ID(Company):

Company Details
ebay@ebay.co.in, Ebay online shopping

Pincode (Company):

Product Value(INR) :

1000-10000

Nature of Complaints :
Delivery of Wrong Product

Complaint Details :

eBay Guarantee* claim 3591833 has been resolved. Remarks: Your claim has been rejected. Reason: We have checked the details of your claim, and noticed that your item is under manufacturer warranty. You are requested to approach nearest service centre of your product manufacturer. Thank you for using eBay, Action: Claim not eligible Claim rejection is arbitrary, illegal and infringement of consumer rights of the applicant. Item will come under warranty if it may be the underuse of the customer but third-grade defective item sold by seller liable to be returned back and Ebay may refund my paid amount. Here both ebay staffs and seller are acting in caucus with each other and cheating innocent and gullible citizenry.

Status : Not Processed Yet

Company Remark :

Item found under manufacturer warranty so buyer need to visit nearest service center hence case closed.

Remark Date 2018-06-07 11:33:31

Dear Sir,

I am sorry for the inconvenience caused to you l.
Sir the product is under manufacturer warranty would request you to please show it to the service center or else you can claim on ebay for the same

Your previous message

Tablet is defective as it is not charging and the fault of the seller is that he sold a defective item without prechecking it. Such negligence on the part of the seller has caused me not only physical harassment but also mental trauma. Please ensure my refund as soon as possible.


Like New Digiflip Pro ET701 Wifi Tab 3G Via Dongle- 1GB – 8GB – 6 Months Waranty

Like New Digiflip Pro ET701 Wifi T
Price: Rs. 2,499.00
You’ve committed to buy this item
Item ID: 142646409496
Pay now
We scan messages to enforce policies. Only purchases on eBay are covered by the eBay purchase protection programs. Asking your trading partner to complete a transaction outside of eBay is not allowed.

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Mahesh Pratap Singh Yogi M P Singh

Whether a defective item dispatched by Ebay online shopping never used by customer comes under manufacturer warranty? In general, those items come under manufacturer warranty which may be the underuse of customer but a defective item is tantamount to cheating as the customer has paid for a new and genuine item. Ebay online shopping is making easy prey to the innocent and gullible citizenry by reaping the benefits of loopholes in the system?

Preeti Singh
2 years ago

In order to hassle-free proceedings, there must be feedback regarding the location of the office situated in India and nominated staffs of the company and firm carrying out business in the country in my case specifically India. 1-Where is recognized office of the Ebay online shopping from where the company is propagating its commercial activities? 2-What is the Name and designation of the staff of the Ebay online shopping authorized to entertain legal notices on behalf of the company and address detail of the staff? 3-Where is recognized office of the seller concerned with the Ebay online shopping and served defective item in the name of the new and genuine item from where the seller is propagating its commercial activities? 4-What is the Name and designation of the staff of the aforementioned seller authorized to entertain legal notices on behalf of the seller and address detail of the staff? Please take a glance at the attached documents in aforementioned complaints.