Uttar Pradesh Electricity Regulatory Commission through its secretary suggested your applicant to submit grievance before CGRF Varanasi and later suggested to submit grievance before CGRF Mirzapur.
05 August 2015
Hon’ble Sir- Most surprising that your applicant has never heard about such grievance redressal body in Mirzapur district. On the website of Uttar Pradesh Regulatory authority/commission , there is description of few grievance redressal forums and your applicant also took a glance of cases disposed by such forums but I was curious about the cases which were redressed by consumer grievance redressal forum Mirzapur but couldn’t find those cases. The link which was provided by the secretary Uttar Pradesh Regulatory Commission is not working now. But the e-mail address made available by secretary Utter Pradesh Regulatory Commission was of Varanasi consumer grievance redressal forum as there was only Mobile number which was available for C.G.R.F. Mirzapur.
With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that your applicant have got few startling facts about consumer grievance redressal forum Mirzapur. Today your applicant was watching the progress summary /performance report of various consumer grievance redressal forums , I was shocked to see that total complaint pending during the month ,complaint disposed during the month , complaints in which interim stay orders issued during the month and complaints pending at the end of the month all found zero regarding matters pertained to billing/arrears ,metering ,new connection , permanent disconnection , load reduction /enhancement , quality of supply and others . For kind information of Hon’ble Sir that your applicant have attached the PDF document having report of months Feb-2015, March-2015 , Appril -2015 , May-2015, June -2015 and July-2015 . Hon’ble Sir may be pleased to take a glance of these documents.
2-It is submitted before the Hon’ble Sir that now your applicant have understood the secrecy of tyranny and rampant corruption in the department of electricity district-Mirzapur . Whether it is justified to hijack the facilities provided to citizenry under the law of land. We citizenry of Mirzapur district living in an anarchy and lawlessness created by public functionaries.
3-It is submitted before the Hon’ble Sir that
Original Message From: Dr. Amit Bhargava To: A K Srivastava Sent: Monday, June 22, 2015 12:24 PM Subject: Re: Fw: What is the value of direction of electricity regulatory authority for electricity companies in the Government of Uttar Pradesh?
If required, the sender of the email may please be informed:
That the Commission as per the legal provisions is not empowered to hear consumer grievances.
Hence for the resolution of his grievance, he may approach the CGRF (Consumer Grievance Redressal Forum) of his area. The details of the same are available on the UPERC website at the following link http://uperc.org/CGRF.aspx? FormName=html/CGRFAboutUs.htm
Arun Kumar Srivastava Secretary, U.P.Electricity Regulatory Commission, 2nd Floor,Kisan Mandi Bhawan,Vibhuti Khand, Gomtinagar,Lucknow Phone 05222720426 Fax: 05222720423 Mob: 919415023365 website: www.uperc.org email: email@example.com
‐‐ Dr. Amit Bhargava Director (Tariff) Uttar Pradesh Electricity Regulatory Commission, Lucknow, U.P. www.uperc.org(M) 09415023226
Hon’ble Sir from the subject of representation even a layman can understand the matter that it relates to function of Electricity Regulatory Commission but aforesaid staffs of commission either really incompetent to understand or mocking in planned way that they are not understanding the contents which is quite common in the system . If the order passed by Uttar Pradesh Regulatory Commission actually followed by the electricity companies , most of the grievances would be automatically redressed.
This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.
Yogi M. P. Singh
Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India .