Whether consumer rights are safe in the Government of Uttar Pradesh.

Whether consumer rights are safe in the Government of Uttar Pradesh.

  

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yogimpsingh@gmail.com

<yogimpsingh@gmail.com>

AttachmentWed, Aug 5, 2015 at 8:56 PM
To: pmosb <pmosb@pmo.nic.in>, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, “hgovup@up.nic.in” <hgovup@up.nic.in>, csup <csup@up.nic.in>, “cmup@up.nic.in” <cmup@up.nic.in>, “secretary@uperc.org” <secretary@uperc.org>, “cgrfvaranasi@gmail.com” <cgrfvaranasi@gmail.com>
Uttar Pradesh Electricity Regulatory Commission through its secretary suggested your applicant to submit grievance before CGRF Varanasi and later suggested to submit grievance before CGRF Mirzapur.
05 August 2015
18:11
Hon’ble Sir- Most surprising that your applicant has never heard about such grievance redressal body in Mirzapur district. On the website of Uttar Pradesh Regulatory authority/commission  , there is description of few grievance redressal forums and your applicant also took a glance of cases disposed by such forums but I was curious about the cases which were redressed by consumer grievance redressal forum Mirzapur but couldn’t find those cases. The link which was provided by the secretary Uttar Pradesh Regulatory Commission is not working now. But the e-mail address made available  by secretary Utter Pradesh Regulatory Commission was of Varanasi consumer grievance redressal forum as there was only Mobile number which was available for C.G.R.F. Mirzapur.
With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that your applicant have got few startling facts about consumer grievance redressal forum Mirzapur. Today your applicant was watching the progress summary /performance report of various consumer grievance redressal forums , I was shocked to see that total complaint pending during the month ,complaint disposed during the month , complaints in which interim stay orders issued during the month and complaints pending at the end of the month all found zero regarding matters pertained to billing/arrears ,metering ,new connection , permanent disconnection , load reduction /enhancement , quality of supply and others . For kind information of Hon’ble Sir that your applicant have attached the PDF document having report of months Feb-2015, March-2015 , Appril -2015 , May-2015, June -2015 and July-2015 . Hon’ble Sir may be pleased to take a glance of these documents.
2-It is submitted before the Hon’ble Sir that now your applicant have understood the secrecy of tyranny and rampant corruption in the department of electricity district-Mirzapur . Whether it is justified to hijack the facilities provided to citizenry under the law of land. We citizenry of Mirzapur district living in an anarchy and lawlessness created by public functionaries.
 3-It is submitted before the Hon’ble Sir that  
A K Srivastava <secretary@uperc.org> Mon, Jun 22, 2015 at 5:19 PM Reply­To: A K Srivastava <secretary@uperc.org> To: yogimpsingh@gmail.com
  ­­­­­ Original Message ­­­­­ From: Dr. Amit Bhargava To: A K Srivastava Sent: Monday, June 22, 2015 12:24 PM Subject: Re: Fw: What is the value of direction of electricity regulatory authority for electricity companies in the Government of Uttar Pradesh?
Respected Sir,
If required, the sender of the e­mail may please be informed:
That the Commission as per the legal provisions is not empowered to hear consumer grievances.
Hence for the resolution of his grievance, he may approach the CGRF (Consumer Grievance Redressal Forum) of his area. The details of the same are available on the UPERC website at the following link ­ http://uperc.org/CGRF.aspx? FormName=html/CGRFAboutUs.htm
Regards,
D(Tariff), UPERC
Arun Kumar Srivastava Secretary, U.P.Electricity Regulatory Commission, 2nd Floor,Kisan Mandi Bhawan,Vibhuti Khand, Gomtinagar,Lucknow Phone 0522­2720426 Fax:     0522­2720423 Mob: 91­9415023365 website: www.uperc.org email: secretary@uperc.org
‐‐  Dr. Amit Bhargava Director (Tariff)  Uttar Pradesh Electricity Regulatory Commission, Lucknow, U.P. www.uperc.org(M) 09415023226
Hon’ble Sir from the subject of representation even a layman can understand the matter that it relates to function of Electricity Regulatory Commission but aforesaid staffs of commission either really incompetent to understand or mocking in planned way that they are not understanding the contents which is quite common in the system . If the order passed by Uttar Pradesh Regulatory Commission actually followed by the electricity companies , most of the grievances would be automatically redressed.
This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.
                           ‘Yours  sincerely
                            Yogi M. P. Singh
Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India .
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Performance of consumer grievance redressal forum Mirzapur..pdf
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3 comments on Whether consumer rights are safe in the Government of Uttar Pradesh.

  1. Today your applicant was watching the progress summary /performance report of various consumer grievance redressal forums , I was shocked to see that total complaint pending during the month ,complaint disposed during the month , complaints in which interim stay orders issued during the month and complaints pending at the end of the month all found zero regarding matters pertained to billing/arrears ,metering ,new connection , permanent disconnection , load reduction /enhancement , quality of supply and others . For kind information of Hon'ble Sir that your applicant have attached the PDF document having report of months Feb-2015, March-2015 , Appril -2015 , May-2015, June -2015 and July-2015 .

  2. Here it is obvious that consumer grievance redressal forum Mirzapur neither accepts the complaints nor redresses them. Which categorically proves that no such body is under existence. Here this question arises that when such body is not in existence , then such act of concerned accountable public functionaries is tantamount to cheating to people of Mirzapur district. Who is protecting the consumer interest of people of Mirzapur district and here too much anarchy in the department of electricity.

  3. कम्प्यूटर सँख्या : PG05669400 , प्रेषित तिथि 08/08/2015, पत्रांक : -PG05669400/लो.शि.-2/2015
    विषय : प्रार्थना पत्र अण्‍डरं सेक्‍सन 142 का विद्युतिकरण नियम 2003
    प्रेषक : श्रीएम0 पी0 सिहं , 2 तल किसान मण्‍डी भवन ,गोमती नगर , लखनऊ , उत्तर प्रदेश
    प्रेषित : प्रबन्ध निदेशक, उ.प्र.पावर कारपोरेशन लि., उत्तर प्रदेश
    संदर्भ प्रकार : अन्तरित
    सन्दर्भ स्थिति – अन्तरित, अन्तरण दिनांक : 08/08/2015
    निस्तारण विवरण: अन्तरित । आपका प्रार्थना-पत्र निस्तारण हेतु प्रबन्ध निदेशक, उ.प्र.पावर कारपोरेशन लि., उत्तर प्रदेश को प्रेषित कर दिया गया है । कृपया सम्बंधित अधिकारी से अपने कम्प्यूटर सन्दर्भ संख्या के साथ संपर्क करने का कष्ट करें ।
    सम्बन्धित अधिकारी/विभाग द्वारा भरी गयी सूचना-
    अध्यावधिक स्थिति : –
    सम्बन्धित अनुभाग : –
    सम्बन्धित जनपद : –
    जवाब भेजे जाने की तिथि : –
    अभियुक्ति : –

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