When S.B.I. had not to activate debit card as account was opened under P.M. Jan dhan scheme then

When S.B.I. had not to activate debit card as account was opened under P.M. Jan dhan scheme 
then why debit card was provided to consumer , Whether it was not cheating. Why consumer was lured by various schemes ? 

Grievance Status

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Status as on 22 Nov 2015

Registration Number : DEABD/E/2015/10142
Name Of Complainant : Yogi M P Singh
Date of Receipt : 22 Nov 2015
Received by : Department of Financial Services (Banking Division)
Forwarded to : State Bank of India
Officer name : Shri Anoop Kumar Palit
Officer Designation : General Manager
Contact Address : Corporate Centre, Customer Service Deptt.
State Bank Bhawan, 14th Floor, Madam Cama Road,
Mumbai400021
e-mail : gm.customer@sbi.co.in
Grievance Description : Please direct the appropriate agency to look into the matter so that wrongdoer staffs of bank may be subjected to penal proceedings. If account was opened by your applicant under prime minister jan dhan scheme ,then why state bank of India provided your applicant debit card concerned with this account if your applicant couldn’t do payment after completing all formalities required to activate the card as at latter stage S.B.I. withheld transaction on flimsy ground that S.M.S. Service is not active on my account number. Whether this is not cheating? With due respect your appellant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that branch manager,Mirzapur city of S.B.I. Mr.Surendra Prasad articulates in its letter dated-23/09/2015 that your account is opened under prime minister jan dhan scheme so S.M.S. Services couldn’t be provided on your account number. Consequently your applicant can’t do payment through dabit card provided by S.B.I. as now S.B.I. has changed its stand that payment can be made only when if mobile number be registered on account number of consumer i.e. S.M.S. services must be active on the account number which is provided to those consumers not opened account under prime minister jan dhan scheme. 2-It is submitted before the Hon’ble Sir that why your applicant was provided debit card by the state bank of India when payment through debit card was not feasible because S.B.I. was well apprised with the fact that your applicant had opened the account under prime minister jan dhan scheme. Whatever formalities were requisite to activate the debit card were completed by your applicant as prescribed by S.B.I. but now branch manager showing arbitrariness by creating own rules which is against the spirit of provisions of consumer’s protection act. Whether the act of bank staffs is not tantamount to cheating. In view of your applicant ,staffs of state bank of India committed the criminal of trust of your applicant. Hon’ble Sir may be pleased to take a glance of attached documents. 3-It is submitted before the Hon’ble Sir that why state bank of India is adopting discriminatory/biased approach with its consumers who opened account under prime minister jan dhan scheme. When the terms and condition set up by state bank of India to activate debit card was fulfilled then why still debit card of your applicant was not activated by erring bank staff. Whether this is not corruption that if concerned may not be provided bribe ,then nothing move forward in this democracy. Whether enquiry can’t be ordered to check the roles of concerned bank staffs. If S.B.I. had not to activate the debit card ,then why debit card was provided to your applicant? Please take a glance of attachments with this representation.
Date of Action : 22 Nov 2015

4 comments on When S.B.I. had not to activate debit card as account was opened under P.M. Jan dhan scheme then

  1. It is submitted before the Hon'ble Sir that why state bank of India is adopting discriminatory/biased approach with its consumers who opened account under prime minister jan dhan scheme. When the terms and condition set up by state bank of India to activate debit card was fulfilled then why still debit card of your applicant was not activated by erring bank staff. Whether this is not corruption that if concerned may not be provided bribe ,then nothing move forward in this democracy. Whether enquiry can't be ordered to check the roles of concerned bank staffs. If S.B.I. had not to activate the debit card ,then why debit card was provided to your applicant? Please take a glance of attachments with this representation.

  2. CPGRAM COMPLAINT DEABD/E/2015/10142 Yogi M P Singh
    Inbox

    dgm.customer@sbi.co.in
    7:41 PM (3 hours ago)

    to dgmit.cms, bcc: me

    महोदय/महोदया,
    Dear Sir/Madam
    We append herewith a complaint uploaded in CPGRAM , the contents of which are self-explicit.

    Please issue acknowledgement to the petitioner urgently and examine and settle the complaint as per the rules within a time bound manner.
    Please furnish reply to the petitioner and a copy to us in soft copy also PDF format to same upload in CPGRAMS
    2 Please do not change subject line.

    ,
    Registration Number : DEABD/E/2015/10142
    Registration Date : 22 Nov 2015
    Complainant's Name : Yogi M P Singh
    Grievance Category :
    Letter No & Date : ,11/22/2015 12:00:00 AM
    Client Status : General Public
    Address : Mohalla-Surekapuram,
    Jabalpur Road
    Police station-Katra Kotwali-231001
    State/UT : Uttar Pradesh
    District : Mirzapur
    Contact No. : 07379105911 ,7379105911
    E-mail ID : yogimpsingh@gmail.com
    Attachment : Open
    Grievance Description :
    Please direct the appropriate agency to look into the matter so that wrongdoer staffs of bank may be subjected to penal proceedings. If account was opened by your applicant under prime minister jan dhan scheme ,then why state bank of India provided your applicant debit card concerned with this account if your applicant couldn't do payment after completing all formalities required to activate the card as at latter stage S.B.I. withheld transaction on flimsy ground that S.M.S. Service is not active on my account number. Whether this is not cheating? With due respect your appellant wants to draw the kind attention of the Hon'ble Sir to the following submissions as follows. 1-It is submitted before the Hon'ble Sir that branch manager,Mirzapur city of S.B.I. Mr.Surendra Prasad articulates in its letter dated-23/09/2015 that your account is opened under prime minister jan dhan scheme so S.M.S. Services couldn't be provided on your account number. Consequently your applicant can't do payment through dabit card provided by S.B.I. as now S.B.I. has changed its stand that payment can be made only when if mobile number be registered on account number of consumer i.e. S.M.S. services must be active on the account number which is provided to those consumers not opened account under prime minister jan dhan scheme. 2-It is submitted before the Hon'ble Sir that why your applicant was provided debit card by the state bank of India when payment through debit card was not feasible because S.B.I. was well apprised with the fact that your applicant had opened the account under prime minister jan dhan scheme. Whatever formalities were requisite to activate the debit card were completed by your applicant as

  3. Matter is really serious as bank staffs are withholding the activation of debit card on flimsy ground that account was opened under prime minister Jan dhan scheme. Undoubtedly petitioner raised the relevant question that when state bank of India had not to activate the debit card, then why Consumer was provided debit card? If the bank staffs were well apprised with the facts that under prime minister jan dhan scheme what ever accounts are opened no s.m.s.facility is provided consequently debit card is not activated so they had not to provide deb.

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