When return request would be implemented on Amazon as undue delay because of procrastination


Your Amazon.in Order #408-9141926-8461959
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Amazon.in <cs-reply@amazon.in>
20:44 (5 minutes ago)

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Message From Customer Service
Hello,

I’m sorry that the pickup of your order #408-9141926-8461959 has not been completed yet.

Please do not worry as it is our duty and responsibility to take care of our customer interest and money as well. Let me try to assist you with the best of my efforts.

I see that FedEx was the courier assigned to pick up the package. I would like to inform you that there was a problem occurred in FedEx pickup in last few days.

However, as you are a valuable customer to us so to provide you instant resolution we can issue the full refund as an exception of Rs.350 without taking return.

I would request you to please write us back with the confirmation so that we will do the needful.

And for your second and third query I would like to inform you that Rates, restrictions, and methods vary from seller to seller and aren’t set by Amazon.in. To see a seller’s delivery rates and policies, please visit the seller detail page.

For example if you want to know about the delivery charges implied by the seller saco, click on the below link:

https://www.amazon.in/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&marketpl…

However, I have escalated the issue to our concerned department and requested them to look into the matter so that this will not happen again to any of your future order.

Please don’t worry, we are here to take care of all these and we’ll take every action to prevent you from bearing any loss.This is our duty and responsibilities to take care of our customer’s interest and money as well.

I hope I was successfully able to resolve your concern. Should you require any further assistance, please feel free to contact us again.

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Warmest regards,
Gilman K
Amazon.in
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Original Message
—————
11/11/17 20:28:30
Your name:Yogi M. P. Singh
Order No: 408-9141926-8461959
Other info:Return requested on Amazon on 2-Nov but concerned didn’t com
Selected Order Items:
    A4 – 120 GSM Matte Coated Paper – 100 Sheets
Comments:Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to following submissions as follows.

1-It is submitted before the Hon’ble Sir that whether it is not an offence to be instrumental in providing a customer D-grade item at higher prices as being done and when the repeated request was made for the return of the item concerned are only procrastinating and still continued on the same practice.

2-It is submitted before the Hon’ble Sir that From the cover photo, it seems photo paper but actually a-4 size plain paper of higher GSM. These 100 sheets paper are available @ Rs.150 in the local market of Mirzapur district. My observation and experience regarding online shopping are that it is not profitable to those who come under middle-income class. The product is different from outlook is not cryptic dealings.

http://yogimpsingh.blogspot.com/2017/11/return-requested-on-amazon-on-line.html

3-It is submitted before the Hon’ble Sir that whether it is not cheating that item of Rs.150 is being sold for Rs.350 which is more than 200% of actual price. Whether consumer rights of the citizenry are safe in this largest democracy in the world as even literate people are being made stupid by the cheaters.

http://yogimpsingh.blogspot.com/2017/11/return-requested-on-amazon-on-line.html

Whether following message and their working style are akin if not why concerned are only interested in cheating innocent.
Returns Centre > View Existing Return Authorizations

Return Authorizations created in the past 2 months
 
Creation Date: 10 November 2017
Return Authorisation #: DCrv1yPCRRMA
Order #: 408-9141926-8461959
Items:
1 : A4 – 120 GSM Matte Coated Paper – 100 Sheets
View the latest information about this return or initiate a new return for the item(s)
Print Label
Track Package
 
 
Creation Date: 9 November 2017
Return Authorisation #: DCxV1qPXRRMA
Order #: 408-9141926-8461959
Items:
1 : A4 – 120 GSM Matte Coated Paper – 100 Sheets
View the latest information about this return or initiate a new return for the item(s)
Print Label
Track Package
 
 
Creation Date: 2 November 2017
Return Authorisation #: DgyvrhPtRRMA
Order #: 408-9141926-8461959
Items:
1 : A4 – 120 GSM Matte Coated Paper – 100 Sheets
View the latest information about this return or initiate a new return for the item(s)
Print Label
Track Package
Returns Centre > Track Your Return Shipment

Information about Return Shipment
Ship Carrier  FedEx
Tracking Number:  663753745248
Status:  In transit

Return Authorisation:  DgyvrhPtRRMA
Destination:  Chennai, IN
Estimated Arrival:  Nov 06, 2017
Carrier estimated arrival date:  Nov 06, 2017

Track your package
Date Time Location Event Details

More Information
Once we receive the return, it will take us 1 business day to process the return and initiate refund for net banking or credit/debit card. Once the refund is initiated your bank may take additional 2-4 business days for net banking and 3-5 business days for credit / debit card purchases to credit the refund amount to your account. If you paid Cash on Delivery, it will take us 3 business days to ready the paper cheque and additional 2-4 business days to deliver it to you.

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Mahesh Pratap Singh Yogi M P Singh

Whether following promises/norms made on as follows was complied by the concerned staffs if not why?

More Information
Once we receive the return, it will take us 1 business day to process the return and initiate refund for net banking or credit/debit card. Once the refund is initiated your bank may take additional 2-4 business days for net banking and 3-5 business days for credit / debit card purchases to credit the refund amount to your account. If you paid Cash on Delivery, it will take us 3 business days to ready the paper cheque and additional 2-4 business days to deliver it to you.

Preeti Singh
3 years ago

Hon’ble Sir that From the cover photo, it seems photo paper but actually a-4 size plain paper of higher GSM. These 100 sheets paper are available @ Rs.150 in the local market of Mirzapur district. My observation and experience regarding online shopping are that it is not profitable to those who come under middle-income class. The product is different from outlook is not cryptic dealings.