When matter was forwarded to Vijaya bank ,then why it was disposed by remote report submitted irrelevantly

Status as on 26 May 2017
Registration Number
:
DEABD/E/2017/11284
Name Of Complainant
:
Shakuntala
Devi
Date of Receipt
:
23
Apr 2017
Received by
:
Department
of Financial Services (Banking Division)
Forwarded to
:
Vijaya
Bank
Officer name
:
Mrs.
Nirmala Sridhar
Officer Designation
:
General
Manager
Contact Address
:
Head
Office,41/2, M.G.Road,
Bangalore
560001
Contact Number
:
08025584236
e-mail
:
nirmalasridhar@VIJAYABANK.co.in
Grievance Description
:
Prime minister Sir ,Chief minister Sir and many more are brand
ambassadors of digital transactions , it seems that they are not apprised
with terrific losses occurring to common citizenry during such transactions.
A young poor lady suffered loss of Rs.2000.00 in a transaction through the
ATM machine of Vijaya Bank during demonetization period. Moreover Vijaya Bank
is procrastinating in providing C.C.T.V. footage to aggrieved. With great
respect to revered Sir , your applicant invites the kind attention of the Hon
ble Sir to the following submissions as
follows. 1-It is submitted before the Hon
ble Sir that why prompt action is not being taken in order to
redress the grievance of young poor lady? Why her grievance is languishing in
public offices? 2-It is submitted before the Hon
ble Sir that reminders are being sent to concerned accountable
public functionaries but it seems that they are reluctant to consider
them.Please take this reminder with utmost care as more than 16 days passed
but video footage is still awaited from your end. Credibility of software
report of ATM machine is under cloud. Take a glance of your provided feedback
crying latter five transactions failed ensures the stake of your applicant
with more emphasis. Here one thing must be kept in mind that justice delayed
is justice denied . More time gives the wrongdoers to subvert the clues and
evidences.3-It is submitted before the Hon
ble Sir that in the interest of justice , Vijaya Bank may be
directed to provide video footage so that action may be taken against
wrongdoers. Why Vijaya Bank is procrastinating in the name of video footage
creating suspense in the mind of applicant in regard to credibility of the
staffs of the Vijaya Bank. After all your applicant wants justice as suffered
loss of RS.2000.00 .For details please take a glance of attached documents
with this representation.
Current Status
:
UNDER PROCESS
Date of Action
:
26
Apr 2017

Grievance Status

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Status as on 27 Jun 2017

Registration Number : DEABD/E/2017/11284
Name Of Complainant : Shakuntala Devi
Date of Receipt : 23 Apr 2017
Received by : Department of Financial Services (Banking Division)
Forwarded to : Department of Financial Services (Banking Division)
Contact Address : Room No. 12-B, 3rd Floor,Jeevan Deep Building
Building, Sansad Marg
New Delhi110001
Contact Number : 23742100
Grievance Description : Prime minister Sir ,Chief minister Sir and many more are brand ambassadors of digital transactions but it seems that they are not apprised with terrific losses occurring to common citizenry during such transactions. A young poor lady suffered loss of Rs.2000.00 in a transaction through the ATM machine of Vijaya Bank during demonetization period. Moreover Vijaya Bank is procrastinating in providing C.C.T.V. footage to aggrieved. With great respect to revered Sir , your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that why prompt action is not being taken in order to redress the grievance of young poor lady? Why her grievance is languishing in public offices? 2-It is submitted before the Hon’ble Sir that reminders are being sent to concerned accountable public functionaries but it seems that they are reluctant to consider them.Please take this reminder with utmost care as more than 16 days passed but video footage is still awaited from your end. Credibility of software report of ATM machine is under cloud. Take a glance of your provided feedback crying latter five transactions failed ensures the stake of your applicant with more emphasis. Here one thing must be kept in mind that justice delayed is justice denied . More time gives the wrongdoers to subvert the clues and evidences.3-It is submitted before the Hon’ble Sir that in the interest of justice , Vijaya Bank may be directed to provide video footage so that action may be taken against wrongdoers. Why Vijaya Bank is procrastinating in the name of video footage creating suspense in the mind of applicant in regard to credibility of the staffs of the Vijaya Bank. After all your applicant wants justice as suffered loss of RS.2000.00 .For details please take a glance of attached documents with this representation.
Current Status : CASE CLOSED
Date of Action : 27 Jun 2017
Details : With reference to the Grievance of Shakuntala, we wish to inform you that the Bank has raised the claim for reversal of amount. But, ATM acquiring bank has rejected the claim stating transaction as successful. The same was conveyed to the complainant. Further, on receipt of her request through Ministry, Bank has been requesting the acquiring bank to provide CCTV footage. But, there was no response from them.

2 comments on When matter was forwarded to Vijaya bank ,then why it was disposed by remote report submitted irrelevantly

  1. It is most unfortunate that Vijaya bank itself is ATM acquiring bank and what is going on is a drama. With reference to the Grievance of Shakuntala, we wish to inform you that the Bank has raised the claim for reversal of amount. But, ATM acquiring bank has rejected the claim stating transaction as successful. The same was conveyed to the complainant. Further, on receipt of her request through Ministry, Bank has been requesting the acquiring bank to provide CCTV footage. But, there was no response from them.

  2. Why are they procrastinating in providing C.C.T.V. Footage to aggrieved? Actually such practice is quite common in our banking institutions that customers are deprived from their hard earned money arbitrarily by cheating them.
    With reference to the Grievance of Shakuntala, we wish to inform you that the Bank has raised the claim for reversal of amount. But, ATM acquiring bank has rejected the claim stating transaction as successful. The same was conveyed to the complainant. Further, on receipt of her request through Ministry, Bank has been requesting the acquiring bank to provide CCTV footage. But, there was no response from them.

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