When entire telephone bill was paid ,then how Rs.270 was deducted arbitrarily? installation charge Rs.800

Installation charges is the part of bill ,and bill was not made available and telephone was disconnected after payment of entire bill. Consequently total security amount Rs.2000.00 had to refunded. This is cryptic dealing of B.S.N.L. Mirzapur. Whether installation charges Rs.800.00 is justified.

Grievance Status

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Status as on 21 Jun 2017

Registration Number : DOTEL/E/2017/17212
Name Of Complainant : Musarrat Ansari
Date of Receipt : 26 May 2017
Received by : Department of Telecommunications
Forwarded to : Department of Telecommunications
Contact Address : Room No.612,6th Floor Mahanagar Doorsanchar Bhawan
Near Zakir Hussain College Old Minto Road
New Delhi110002
Contact Number : 01123221231
Grievance Description : Please direct B.S.N.L. Mirzapur to provide rest of security deposit and delay charges for undue delay in refunding.Subject-All dues mandatory by B.S.N.L. Mirzapur were paid by your applicant as sought by them and sets were returned back as it is during the payment of last bill but security deposit of Rs.2000.00 only refunded partly i.e. only Rs.930.00 which is sheer illegal, arbitrary and unconstitutional. Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to following submissions as follows. 1-It is submitted before the Hon’ble Sir that set was received by B.S.N.L. Mirzapur on 26-10-2015 from your applicant but refund was made available partly and after undue delay of 17 months. Whether such practice of B.S.N.L. Mirzapur is not surprising? Aforementioned part payment of security deposit was made to your applicant after submitting following two grievances on P.G. Portal of government of India. Registration Number- DOTEL/E/2017/13153, Name Of Complainant-Musarrat Ansari. Registration Number- DOTEL/E/2017/09578, Name Of Complainant- Musarrat Ansari. 2-It is submitted before the Hon’ble Sir that whether it is prerogative of public authority B.S.N.L. Mirzapur to refund the security deposit of customers so arbitrarily and unconstitutional manner by making mockery of law of land? Right to reason is indispensable part of sound judicial and administrative system but such cryptic practice on the part of staffs of B.S.N.L. Mirzapur is not reflection of insolence. 3-It is submitted before the Hon’ble Sir that if your applicant deposited security amount Rs.2000.00, then it is obligation of B.S.N.L. Mirzapur to refund entire security when telephone set was get back from the customer. If not refunded in entirety, then provide its reason to customers for such deduction from the security amount. Sir if delay is made in depositing/payment of the bill issued by B.S.N.L Mirzapur, then it levies charges on the customer but why same charges are not levied on the B.S.N.L. Mirzapur when undue delay was made by it in refunding the security amount. Therefore B.S.N.L. Mirzapur as procrastinated for prolonged duration for 17 months so in the interest of justice may provide delay charges to your applicant. This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir. Yours sincerely Musarrat Ansari S/O Manjoor Ali Ansari Mobile number-7800359659 , 8400410946 Mohalla-Morchaghar ,Gosain Talab , District-Mirzapur , Uttar Pradesh ,India
Current Status : CASE CLOSED
Date of Action : 20 Jun 2017
Details : : Reply attached YOU MAY KINDLY FEED BACK IN THE PG PORTAL
Attachment :     open

2 comments on When entire telephone bill was paid ,then how Rs.270 was deducted arbitrarily? installation charge Rs.800

  1. Installation charges is the part of bill ,and bill was not made available and telephone was disconnected after payment of entire bill. Consequently total security amount Rs.2000.00 had to refunded. This is cryptic dealing of B.S.N.L. Mirzapur. Whether installation charges Rs.800.00 is justified.

  2. Hon’ble Sir that if your applicant deposited security amount Rs.2000.00, then it is obligation of B.S.N.L. Mirzapur to refund entire security when telephone set was get back from the customer. If not refunded in entirety, then provide its reason to customers for such deduction from the security amount. Sir if delay is made in depositing/payment of the bill issued by B.S.N.L Mirzapur, then it levies charges on the customer but why same charges are not levied on the B.S.N.L. Mirzapur when undue delay was made by it in refunding the security amount. Therefore B.S.N.L. Mirzapur as procrastinated for prolonged duration for 17 months so in the interest of justice may provide delay charges to your applicant.

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