What is the cause of delay in providing the services by branch manager S.B.I.?

It seems that S.B.I. will not charge of its services provided to consumers otherwise what is the cause of this procrastination. Whether S.B.I. is not consumer friendly . What is the cause of this tyranny?

Grievance Status

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Status as on 10 Feb 2016

Registration Number : DEABD/E/2016/01595
Name Of Complainant : Mahesh Pratap Singh
Date of Receipt : 10 Feb 2016
Received by : Department of Financial Services (Banking Division)
Forwarded to : State Bank of India
Officer name : Shri Anoop Kumar Palit
Officer Designation : General Manager
Contact Address : Corporate Centre, Customer Service Deptt.
State Bank Bhawan, 14th Floor, Madam Cama Road,
e-mail : gm.customer@sbi.co.in
Grievance Description : To Branch manager State bank of India Mirzapur city (12731) Gosai tola Laldiggi Subject- Action awaited on TARN –AA50332753 from branch manager aforementioned as hard copy duly signed and photos affixed with required documents were made available to him and he assured. With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that still your applicant can’t pay the fee of students applying for competitive exam for various services. 2–It is submitted before the Hon’ble Sir that please take a glance of Aadhaar card of your applicant attached with this representation. 3–It is submitted before the Hon’ble Sir that please take a glance of Photo copy of pass book provided by customer service centre attached with your branch attached with this representation. 4–It is submitted before the Hon’ble Sir that you have not taken any action on TARN – AA50332753 submitted online which detail in 8 pages duly signed and photos affixed were submitted to you Hon’ble Sir on 30/01/2016 in the form hard copy .Hon’ble Sir please take a glance of attachments. Please take action as you promised in your letter. For this your applicant shall ever pray you Hon’ble Sir. Date-10/02/2016 Yours sincerely Yogi M. P. Singh Mobile number-7379105911 Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India CM Admin R-II, A O Varanasi RE: CPGRAM COMPLAINT DEABD/E/2015/10142 Yogi M P Singh Inbox x cmadminr2.zovnssbi.co.in Nov 30 (4 days ago) to me, agmcustomer.lh. Dear Sir, Sir referred account No….45721675 was opened SB TINY-ODGEN- PUB IND-ALL-INR with product code 1611-1411 This type of account is devised in SBI for mass rural public of country, having no accounts anywhere, most of them illiterate and poor, even it is based on bio-metric operation with limited amount, to avoid complication of using voucher’s etc. As the SMS facility is based on multi mobile service provider’s, they charge for it, and ultimately it will shift to the poor customer’s, SMS facility is not enabled with this product. In addition to this, Rupay Debit Card issued with above product, is also having limited transactions merchant facilities. Therefore we request you to please open a normal saving account and enjoy multiple platform of banking like Saving Plus, Internet Banking, Mobile Banking etc. Thanks and Regards CM Admin R-II, A O Varanasi
Date of Action : 10 Feb 2016

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