What is benefit to purchase an item if consumer may spend entire time from one service centre to other

Grievance
Details

Grievance
Number: 1539503

Grievance Reg Date: 2019-08-23 03:48:00

Complainant Name :
Yogi
M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By
Web
Complaint Type :
Complaint
State :
UTTAR
PRADESH
Purchase City :
Mirzapur
Sector :
Electronics
Products
Category :
Mobile
Handsets /Tablets / landline Phone Instrument
Grievance Company :
Company Name :
Ziox
Mobiles (Sun Airvoice Pvt. Ltd.) Plot No.8 Printing Press Area Wazirpur
Industrial Area New Delhi – 110058, India Ph. No.: +91-11-27100144-47 Email:
info@zioxmobile.com
Type & Model:
ZIOX
Thunder Mini which IMEI Number-911568205280625, 911568205280633 ,Battery –
ZRCB 2750
Date of Purchase:
2019-06-02
Under Warranty:
Yes
Amount Paid:
1000
IMEI no or Serial no:
IMEI
Number-911568205280625, 911568205280633
Service Tag no.:
Name & Address of Service Center:
Ziox
Mobiles (Sun Airvoice Pvt. Ltd.) Plot No.8 Printing Press Area Wazirpur
Industrial Area New Delhi – 110058, India Ph. No.: +91-11-27100144-47 Email:
info@zioxmobile.com
job sheet / Work order no.:
Complaint no/ Ref. no(if any):
Company Details
Divyansh
Mobile centre located at the Bathua Road, Mirzapur city District -Mirzapur
PIN Code-231001.
Pincode (Company):
Product Value(INR) :
1000-10000
Nature of Complaints :
Product
found defective -No replacement/ refund as per customer demand
Grievance Details :
Whether
warranty period means customer may run from one show room to another in order
to get the purchased item repaired. Here working style and dealings of the
manufacturing company seems to be cryptic. Kind dealer suggested the
applicant that as the product is sold its duty is over and now authentication
and warranty are subjected to manufacturing company so you may contact the
company and its show rooms. Hon’ble staff of the mobile manufacturing
company, please take a glance of the pay receipt of the shopkeeper or cash
memo provided to the customer. For more, vide attached documents.
Status :  In Process
Uploaded Files:
File1 | File2 | NA

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
ZIOX Thunder Mini Mobile purchased by the applicant cum customer is not working properly as its torch is automatically on.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 23 August 2019 at 02:59

To: info@zioxmobile.com


Sir there is warranty of one year but applicant expects that warranty is assured to show that product is so authentic and credible that it will not get defective for the period of one year. Think about the gravity of the situation that hardly one months passed since the date 02/06/2019, applicant / customer purchased the mobile ZIOX Thunder Mini , purchased mobile’s torch began to light automatically and still behaving in the same way. Whether such is the credibility of the item purchased in this largest democracy in the world. Following is the detail of the manufacturing company. 
Ziox Mobiles (Sun Airvoice Pvt. Ltd.)

Plot No.8


Printing Press Area


Wazirpur Industrial Area


New Delhi – 110058, India


Ph. No.: +91-11-27100144-47

Email: info@zioxmobile.com
Detail of the purchased mobile is as follows-
ZIOX Thunder Mini which IMEI Number-911568205280625, 911568205280633 ,Battery – ZRCB 2750 
Aforementioned item was purchased from the dealer -Dibyansh Mobile centre located at the Bathua Road, Mirzapur city District -Mirzapur PIN Code-231001. Kind dealer suggested the applicant that as the product is sold its duty is over and now authentication and warranty are subjected to manufacturing company so you may contact the company and its show rooms. Hon’ble staff of the mobile manufacturing company, please take a glance of the pay receipt of the shopkeeper or cash memo provided to the customer.
                    



This is a humble request of your applicant/customer to you Hon’ble Sir that customer has paid the price of the item for use of item without being worried about it, if it will be cause of such anxious to the customer, then customer will prefer to return it back. Please fix the issue or take it back.  For this, your
applicant shall ever pray you, Hon’ble Sir.         
                     
                     
   

Date-23/08/2019                       
    Yours sincerely

               
                     
        Yogi M. P. Singh, Mobile number-7379105911,
Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin
code-231001

3 comments on What is benefit to purchase an item if consumer may spend entire time from one service centre to other

  1. Whether warranty period means customer may run from one show room to another in order to get the purchased item repaired. Here working style and dealings of the manufacturing company seems to be cryptic. Kind dealer suggested the applicant that as the product is sold its duty is over and now authentication and warranty are subjected to manufacturing company so you may contact the company and its show rooms.

  2. Thanks Sir for replacing the mobile and great efforts on the part public spirited person Yogi M. P. Singh whose constructive approach compel the staffs of company to change the defective mobile set. Our motive is betterment of society which is feasible if there may be rule of law. Every must be thankful to the society as became civilized by learning and obtaining experiences from this society.

  3. Now they have changed their mobile changing old one by providing new one after the instruction of the head office located at nation capital new delhi. This question arises that whether common consumers are getting reprieve in this largest democracy in the world whether their consumer rights are safe in this largest democracy in the world if not why? I saw a post on this blog in which Transport Company paid the fare of truck as cheque of Rs. 30000 to the track owner but that cheque was bounced due to the lack of the the balance as reported by the concerned bank on the application was made by the applicant. Whether it is not cheating why accountable public functionaries in this largest democracy in the world are allowing such corrupt practices?

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