What a good governance where grievance are disposed by transferring to authority concerned only.

आवेदन
का विवरण
शिकायत
संख्या
15199170011257
आवेदक कर्ता का नाम:
शकुंतला
देवी
आवेदक कर्ता का मोबाइल न०:
8738895762,0
विषय:
illegal deduction from the account of shakuntala devi.
नियत तिथि:
04 – Mar – 2017
शिकायत की स्थिति:
निस्तारित
रिमाइंडर :
फीडबैक :
दिनांक 25/07/2017 को फीडबैक:-
Undoubtedly matter is concerned with the middle aged aggrieved lady belonging
to weaker section. Why Vijaya Bank don’t want to provide video footage to
aggrieved if staffs of banking institution are innocent? Here this question
arises that whether money came out from ATM during the transaction made by
ward of aggrieved if not how it could be considered that transaction remained
successful? Whether customer satisfaction has no importance for the Vijaya
bank OR such practice quite common with the customers of other banks.
Subject- Central Government Act, Article 14 in The Constitution Of India 1949,
Equality before law The State shall not deny to any person equality before
the law or the equal protection of the laws within the territory of India
Prohibition of discrimination on grounds of religion, race, caste, sex or
place of birth. Most revered Sir –Your applicant invites the kind attention
of Hon’ble Sir with due respect to following submissions as follows. 1-It is
submitted before the Hon’ble Sir that please take a glance of action
report dated 27 Jun 2017 as-With reference to the Grievance of Shakuntala, we
wish to inform you that the Bank has raised the claim for reversal of amount.
But, ATM acquiring bank has rejected the claim stating transaction as
successful. The same was conveyed to the complainant. Further, on receipt of
her request through Ministry, Bank has been requesting the acquiring bank to
provide CCTV footage. But, there was no response from them. Since grievance
closed showing no ray of hope to aggrieved lady. Ground of seeking CC TV footage-
1: Five successive failed transaction of A.T.M. Machine after impugned
transaction made by son of the aggrieved lady. 2-Whether software report is
credible proof of hardware transaction even when server was too much down
because of heavy load? 3-During the internet transactions, on one side
transaction remains successful and money is deducted from the account but
counter server shows non receipt of money even when the software information
used to exchange but here pumping out of money is hardware act which is
monitored by CCTV camera installed for the purpose so Video footage is must. 4-It
is submitted before the Hon’ble Sir that whether such dealings of the
staffs of government of India are not cryptic? Article 14 in The Constitution
Of India 1949, Equality before law The State shall not deny to any person
equality before the law or the equal protection of the laws within the
territory of India Prohibition of discrimination on grounds of religion,
race, caste, sex or place of birth. If the aggrieved lady were influential,
then also faced the same bad treatment from the concerned public staffs? 5-It
is submitted before the Hon’ble Sir that where is justice to downtrodden
section in this country? Central Government Act, Article 21 in The
Constitution Of India 1949, 21. Protection of life and personal liberty No
person shall be deprived of his life or personal liberty except according to
procedure established by law. Whether Right to life can be guaranteed by
snatching the food from the mouths of vulnerable section? Whether such rights
are not joke not reaching to citizenry concerned?

आवेदन का संलग्नक

अग्रसारित विवरण

क्र..
सन्दर्भ का प्रकार
आदेश देने वाले अधिकारी
आदेश दिनांक
अधिकारी को प्रेषित
आदेश
आख्या दिनांक
आख्या
नियत दिनांक
स्थिति
आख्या रिपोर्ट
1
अंतरित
जी.एस. नवीन कुमार(विशेष सचिव मुख्यमंत्री कार्यालय )
31 – Jan – 2017
अपर
मुख्य सचिव/प्रमुख सचिव/सचिव संस्थागत वित्त एवं बैंकिंग
पृष्ठांकित
24 – Jul – 2017
प्रकरण के सम्बन्ध में क्षेत्रीय प्रबंधक एच०
डी०एफ०सी० बैंक लखनऊ को पत्र संख्या -4571 शि०प्र०/एचडीएफसी/2017-18 दिनांक– 21
जुलाई 2017 भेजा गया
निस्तारित

2 comments on What a good governance where grievance are disposed by transferring to authority concerned only.

  1. 1: Five successive failed transaction of A.T.M. Machine after impugned transaction made by son of the aggrieved lady. 2-Whether software report is credible proof of hardware transaction even when server was too much down because of heavy load? 3-During the internet transactions, on one side transaction remains successful and money is deducted from the account but counter server shows non receipt of money even when the software information used to exchange but here pumping out of money is hardware act which is monitored by CCTV camera installed for the purpose so Video footage is must.

  2. Undoubtedly matter is concerned with the middle aged aggrieved lady belonging to weaker section. Why Vijaya Bank don't want to provide video footage to aggrieved if staffs of banking institution are innocent? Here this question arises that whether money came out from ATM during the transaction made by ward of aggrieved if not how it could be considered that transaction remained successful? Whether customer satisfaction has no importance for the Vijaya bank OR such practice quite common with the customers of other banks.

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