Dear Mr. Singh,
Thank you for your email dated 24/08/2016 regarding balance query related to your Vodafone number 7379105911.
We sincerely regret for the inconvenience caused to you.
As per discussion held with you on dated 30 Aug 2016 at 11:45 and 6:45 pm on your Vodafone mobile number 7379105911, we have informed you that balance of Rs 13 has been deducted for usage done by your for calls in duration of 21st Aug to 24th Aug 2016 and it is not deducted for data usage on pay as your go mode as Data pack was never lapsed and another data pack of 159 was already active with your Vodafone mobile number 7379105911 since 24th Aug 2016 after however you were not agreed for same.
We regret to inform you that we would not be able to share details of calls for your Vodafone mobile number 7379105911 due to privacy and security reasons. We have informed you that we got credited balance of Rs 13 in main account balance as a one- time service gesture reversal with your Vodafone mobile number 7379105911.You have also confirmed us that balance has been credited with your Vodafone mobile number 7379105911.
You can check your Data pack by dialling *111*6*2# (toll free) from your Vodafone mobile number 9838855444.
We would like to inform you that you can check your main account balance by dialling *141# (toll free).
Interaction ID for same is 1602778135.
In case you need further help, do call or email us. We will do our best to help you.
Happy to help,
Vodafone Care: 199 (chargeable for agent access @ 50p/3min) or +91 9839098390(standard calling charges applicable)
For Complaints / Requests: 198 (toll free)
Nodal Officer: +91- 9839756789(Available between to )
Fax number : +91 522 2723976
E-mail : email@example.com
Website : www.vodafone.in