Video explicitly showing the how Amazon online selling Rupa Jon at the place of Lux cozi ?

Grievance Details


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Grievance Number: 2025959

Grievance Reg Date: 2020-05-25 14:52:59

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : E- Commerce Category : Online Shopping
Grievance Company : Amazon.in Company Name :
Govt Dept / Regulator :
Product / Service Type: On line shopping Order no: Order # 406-8679548-6374711
Transaction id: 21 May 2020 by debit card-SBIPG SU8815266379AMAZON MUMBAI- 340.00 Date of purchase / transaction: 2020-05-21
Mobile Number or Email id registered with company: 7379105911 Complaint No / Ref no.:
Amount Paid: Rs.340  
Company Details Sold By : Shree * acharwala diggi road sanganer, acharwala diggi road jaipur, RAJASTHAN, 302029 IN PAN No: BFCPS0840G GST Registration No: 08BFCPS0840G1ZK Pincode (Company):
Product Value(INR) : 100-1000 Nature of Complaints : Fraudulent Issue
Grievance Details : Order # 406-8679548-6374711 Lux Cozi Men’s Cotton Boxers (Pack of 3) At the place of Lux Cozi Men’s Cotton Boxers Pack of 3, following seller delivered Rupa Jon and when applicant made an attempt to return back the item, then message reflected on the website of Amazon on line shopping as-This item is not eligible for return quite obvious from the attached screenshot. How can it be justified that at the place of Lux Cozi Men’s Cotton Boxers Pack of 3, Rupa Jon may be sold quite obvious from the attached photographs? Whether it is not cheating on the Amazon online shopping as Rupa Jon is being sold in the name of Lux Cozi?
Status :   Disposed
Company Remark : Basis your complaint and on investigation with the seller, we find that the correct and complete merchandise ordered by you was delivered to you by the seller at your registered address on 25th May, 2020 in intact condition. Accordingly, you are requested to contact the customer support team for further assistance. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed.

Remark Date  2020-05-29 00:46:13

Status :   Closed
NCH Agent Remark : Company has responded to your grievance as per the company policy terms. If you are not satisfied with the company’s response you may file a complaint with Consumer forum, following the procedure prescribed by them. For more information, you may visit http://www.ncdrc.nic.in/districtlist.html
Remark Date  2020-06-09 11:10:31
Status :   Disposed
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Consumer Feedback
Statisfaction Level : Poor
Suggestion / Feedback / Remark : Those incompetent to take the perusal and understand the contents of the submissions, how can they resolve the issue. I have video which explicitly showing the how Amazon online selling Rupa Jon at the place of Lux cozi ? Truth is after all truth. I make video of every purchased item from online and this time I will expose timely. Dear Amazon Seller/agent would you like to tell me, why your website displayed the message that item is not eligible to return. You have sold Rupa Jon at the place of Lux cozi and such practice is tantamount to cheating and punishable under Cr. P.C. No one can overlook my Video, Your sellers can prove that he sold me Lux Cozi. Whether he has video of packing? Wait for time. My deal is with you not seller. I have paid money on your credibility so you can not escape from the scene and accountability.

Grievance Details


Grievance Number: 2030732

Grievance Reg Date: 2020-05-29 05:28:36

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : E- Commerce Category : Online Shopping
Grievance Company : Amazon.in Company Name :
Govt Dept / Regulator :
Product / Service Type: Grievance Number: 2025959 Grievance Reg Date: 2020-05-25 14:52:59 Order no: Grievance Number: 2025959 Grievance Reg Date: 2020-05-25 14:52:59
Transaction id: Description made Date of purchase / transaction: 2020-05-25
Mobile Number or Email id registered with company: yogimpsingh@gmail.com Complaint No / Ref no.: Grievance Number: 2025959 Grievance Reg Date: 2020-05-25 14:52:59
Amount Paid: 340  
Company Details Grievance Number: 2025959 Grievance Reg Date: 2020-05-25 14:52:59 Pincode (Company):
Product Value(INR) : 100-1000 Nature of Complaints : Fraudulent Issue
Grievance Details : Dear Amazon Seller/agent would you like to tell me, why your website displayed the message that item is not eligible to return. You have sold Rupa Jon at the place of Lux cozi and such practice is tantamount to cheating and punishable under Cr. P.C. No one can overlook my Video, Your sellers can prove that he sold me Lux Cozi. Whether he has video of packing? Wait for time. My deal is with you not seller. I have paid money on your credibility so you can not escape from the scene and accountability.
Status :  In Process
Company Remark : On a review of the complaint, we find that you have not quoted your correct order number and/or your mobile number/ e-mail linked with your Amazon.in account, to enable us to access the records. Further the updated details shared by you are not appropriate /correct to enable us to respond to your complaint. Accordingly, we are constrained to close the complaint for want of better particulars. In view of the above, the issue stands closed.

Remark Date  2020-06-08 23:50:57

Status :   Closed
Uploaded Files: NA | | NA | NA
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Arun Pratap Singh
5 months ago

Whether credibility of ministry of consumer affairs is not under cloud whose staffs are acting in caucus of the wrongdoer online shopping companies which are looting the innocent and gullible citizenry. Think about the gravity of situation that I have video which explicitly showing the how Amazon online selling Rupa Jon at the place of Lux cozi ? Whether it is justified that Amazon online shopping packs Rupa Jon at the place of Lux cozi? Whether it is not cheating?

Preeti Singh
5 months ago

Undoubtedly credibility of the Amazon online shopping is going down. Think about the credibility of this report-Basis your complaint and on investigation with the seller, we find that the correct and complete merchandise ordered by you was delivered to you by the seller at your registered address on 25th May, 2020 in intact condition. Whether they will prove it but customer is proving that Think about the gravity of situation that I have video which explicitly showing the how Amazon online selling Rupa Jon at the place of Lux cozi ? Whether it is justified that Amazon online shopping packs Rupa Jon at the place of Lux cozi? Whether it is not cheating?

Beerbhadra Singh
Beerbhadra Singh
5 months ago

Undoubtedly this cheating constitutes a criminal offence and must not be promoted in the society because this Anarchy and lawlessness will make our life miserable and such practices are hindrance in the path of the good governance so in order to achieve the good governance we must make efforts to ensure the protection of consumer rights of the customers who are being cheated by the cheaters who are assembling at online shopping platforms and making our lives hell and looting our hard earned money.

Bhoomika Singh
5 months ago

I think that it is failure of the government machinery and our government functionaries must issue the guidelines to protect such type of cheating on the platform of Amazon online shopping and likewise platforms so that such activities may be reduced and the faith of the common people may be enhanced in the online shopping otherwise there is no security to the shopping made on such online platforms.