Name Of Complainant
Yogi M. P. Singh
Date of Receipt
Received By Ministry/Department
Telecommunications >> Malpractices / Corruption / Complaint Related to financial irregularities >> Others
Whether the dealings of the B.S.N.L. Mirzapur is not fraudulent and on the representation, they are submitting arbitrary reports to manage the grievances disposed of.
Following message sent on Mobile number-9794760348 Name: Number: BP-BSNLIN Content: Dear Customer, Your validity will expire on 25-11-2020. Please recharge to extend validity of your plan. Time: 25-11-2020 00:36:52 Matter of fact is-Aforementioned number recharged on 02/05/2020 by paying the Public Authority B.S.N.L. Rs.998 which validity is 270 days. Today they have stopped services which reflects their arbitrariness. Vide attached screenshot proving the stand of applicant. Whether they have provided 270 days services? Undoubtedly they are acting like anarchists.
Such dealings of B.S.N.L. not only causing physical trouble but also mental trauma. Nowadays service of the B.S.N.L. is worst so if they are not interested to provide the services they must refund the amount aforementioned paid to redeem the services.
Date of Action
The action may be taken in the matter and a reply, duly approved by unit head concerned, be sent to the complainant directly and uploaded in the portal also. Further, it is requested to verify the redressal of the grievance from the complainant, his satisfaction/feedback should be taken and write the name and designation of the executive in the Circle who has spoken and verified from the complainant with date and time.
SHRI RANA A K SINGH