Undoubtedly B.S.N.L. top rank adopted logistic approach to redress the grievance but subordinates are not paying heed

Details of the Grievance


Grievance Number: 2407283

Date of the registration of the Grievance: 2020-11-25 11:53:06

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Broadband & Internet Category : Data – Wired
Grievance Company : BSNL Company Name :
Govt Dept / Regulator :
Mobile / Landline Number(in which the problem persist): 9794760348 Connection id: 9794760348
Connection Type: Prepaid Amount deducted (if any): 998
Network Location Details: Mohalla Surekapuram District Mirzapur Pin Code 231001 Complaint Number / ref no.: 2092459
Company Details B.S.N.L. Mirzapur Uttar Pradesh, rj.tiwari64166@gmail.com Pincode (Company):
Product Value(INR) : 100-1000 Nature of Complaints : Connection not working/ Disconnection / Service barred
Grievance Details : Following message sent on Mobile number-9794760348 Name: Number: BP-BSNLIN Content: Dear Customer, Your validity will be expired on 25-11-2020. Please recharge to extend validity of your plan. Time: 25-11-2020 00:36:52 Matter of fact is-Aforementioned number recharged on 02/05/2020 by paying the Public Authority B.S.N.L. Rs.998 which validity is 270 days. Today they have stopped services which reflects their arbitrariness. Vide attached screenshot proving the stand of applicant. Whether they have provided 270 days services? Undoubtedly they are acting like anarchists.
Status :  In Process
Company Remark : Forwarded to concern BSNL circle under reference no. BSNL/HQ/2020/5233.

Remark Date  2020-11-27 15:00:44

Status :  In Process
Uploaded Files: File1 | | NA | NA

Status for the Grievance registration number : DOTEL/E/2020/49027

Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
25/11/2020
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Malpractices / Corruption / Complaint Related to financial irregularities >> Others
———————–
Whether the dealings of the B.S.N.L. Mirzapur is not fraudulent and on the representation, they are submitting arbitrary reports to manage the grievances disposed of.
Following message sent on Mobile number-9794760348 Name: Number: BP-BSNLIN Content: Dear Customer, Your validity will expire on 25-11-2020. Please recharge to extend validity of your plan. Time: 25-11-2020 00:36:52 Matter of fact is-Aforementioned number recharged on 02/05/2020 by paying the Public Authority B.S.N.L. Rs.998 which validity is 270 days. Today they have stopped services which reflects their arbitrariness. Vide attached screenshot proving the stand of applicant. Whether they have provided 270 days services? Undoubtedly they are acting like anarchists.
Such dealings of B.S.N.L. not only causing physical trouble but also mental trauma. Nowadays service of the B.S.N.L. is worst so if they are not interested to provide the services they must refund the amount aforementioned paid to redeem the services.
Grievance Document
Current Status
Under process
Date of Action
28/11/2020
Remarks
The action may be taken in the matter and a reply, duly approved by unit head concerned, be sent to the complainant directly and uploaded in the portal also. Further, it is requested to verify the redressal of the grievance from the complainant, his satisfaction/feedback should be taken and write the name and designation of the executive in the Circle who has spoken and verified from the complainant with date and time.
Officer Concerns To
Officer Name
SHRI RANA A K SINGH
Officer Designation
CGM
Contact Address
Email Address
pg_upe@bsnl.co.in
Contact Number
05222623600
4.8 6 votes
Article Rating
Subscribe
Notify of
guest
5 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Preeti Singh
1 month ago

They will never leave the habit to loot the others as quite obvious from the post that they stopped the services after 200 days while the subscription is of 270 days. Such bad practices are taking place because of lack of transparency and accountability in the working of the public authority Bharat Sanchar Nigam Limited.

Arun Pratap Singh
1 month ago

Company Remark :Forwarded to concern BSNL circle under reference no. BSNL/HQ/2020/5233.
Whatever delay is being made by them is only encroachment of the interest of the aggrieved applicant. This post is exposing the corruption of the Modi regime. Open loot of consumers by using various cunning tricks.

Bhoomika Singh
Bhoomika Singh
1 month ago

Excellent performance is the measurement of efficiency of the public staff and I think that they are not performing well in pursuing their duties otherwise they had to follow the dictates of the senior rank staff of the Government of India which is quite obvious from the post that they have not followed the direction of the senior rank staff as they had not talked with the aggrieved applicant.

God Man
God Man
1 month ago

It is the obligation of Bharat Sanchar Nigam Limited to provide the services whatever promised at the time of subscription taken by the consumer but it is unfortunate that not only Bharat Sanchar Nigam Limited but also several companies in this country are not providing the services which are promised in the subscription of the the concern internet pack. Such things are misleading to the the consumer and government functionaries must curb it.