Today IDEA Company will resolve my complaints if not resolved ,then …….

Today IDEA Company will resolve my complaints if not resolved ,then like Mobile Number-7237849131 ,this Mobile number will also be ported.

With reference to your Idea Mobile Number : 9919736994 and SR Number : Q1-67552656611

Inbox
x

customercare@idea.adityabirla.com

Feb 20 (5 days ago)

to me
Dear Customer,

Greetings for the day!

This is with reference to your email regarding GPRS services.

Please accept our apologies for the inconvenience caused to you and the delay in response.

We wish to inform you that we have taken complaint under Service Request number 1-67538744874 and expected completion time for the same is by February 25, 2016, 01:34:00 PM.

You may also contact our Customer Care by dialling 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free).

Thanks and regards,

Adil Khan
Customer Service Team
Idea Cellular Ltd

For Idea Mobile number related assistance, please mention your 10 digit Idea Mobile number in the subject of the email. Eg:9826012345. (Please do not include any space or special characters between the digits).

—–Original Message—–

From:  yogimpsingh@gmail.com
Sent:  02/18/2016 21:06:55
To:  pmosb <pmosb@pmo.nic.in>; supremecourt <supremecourt@nic.in>; urgent-action <urgent-action@ohchr.org>; Customer Care <customercare@idea.adityabirla.com>; “ccare.upw@idea.adityabirla.com” <ccare.upw@idea.adityabirla.com>; Appellate AP <Appellate.AP@idea.adityabirla.com>
Subject:  9919736994-Direct Idea company staff to resolve the matter.

Matter is concerned with IDEA Mobile number-9919736994 on which 3-G pack is activated .  Idea company is charging of 3-G speeds but providing less 2-G speeds consequently no websites can be accessed .  18 February 2016  20:17  With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.  1-It is submitted before the Hon’ble Sir that  Sender: IE-IDEA  Date: 02/18/2016 17:13:34  ————————————-  Dear customer, we attempted to call you to update for SR 1-67424801908 .You were unreachable on this attempt. We shall again try in some time.  Whether Mobile number made in the application not be used by staffs of Idea company.  2-It is submitted before the Hon’ble Sir that  company is providing feeble 2-G speed on aforesaid Idea number as according to customer care of idea company no 3-G network is available in Mirzapur district, State-Uttar Pradesh.  3-It is submitted before the Hon’ble Sir that Telecom regulatory  authority itself took strong exception on categorization of internet services by service providing companies.     This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.                                        ‘Yours  sincerely                              Yogi M. P. Singh Mobile number-7379105911  Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India .

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